Sales Manager

Lisa Hsiao-Chiao Tai

**** ********** **

Chino CA 91708

909-***-****

**********@*****.***

Hydrobay Inc. - 11/2014 - 02/2015 (5M Distributor)

(Primary Distribution Inc - 06/2013-10/2014, 3M

Distributor)

Controller / HR Director

.Managed Accounting and HR departments

.Audit/update employee handbook and any HR related policy

and procedures

.Oversee company monthly bank reconcile, financial report,

monthly financial statements, and annual report

.Oversee both activities of the Disbursement Department,

ensuring the accurate and timely processing of A/P,

purchasing order, employee expense reports, cash

control, payroll and payroll tax processing.

.Oversee the activities of all Accounts Receivable

including billings, credit card transactions, weekly

aging client's A/R reports

.Protected assets by establishing, monitoring, and

enforcing internal controls

.Achieved budget objectives by scheduling expenditures,

analyzing variances, initiating corrective actions

.Conform with and abide by all regulations, policies, work

procedures, and instructions

.Assure corporate income tax compliance to assure the

accurate and timely completion of all corporate income

tax returns

.Participated in a wide variety of job related training

and courses

.Supervised / lead entire departments in the company

.Evaluated and gave performance review to assigned

employees

.Managed / trained / coached sales associates to reach

sales goal

.Resolved internal and external customer complaints/issues

.Reviewed all return requests to ensure proper RMA

instructions were given

.Audit monthly PO and Invoices to ensure all pricing are

correct

.Inspected all regulations, policies, work procedures, and

instructions are complied

.Build an open communication between employees and CEO

.Oversee customer relation by providing solutions to

customers needs and resolve any conflict between client

and employee.

.Involved / lead varieties of assigned projects

Bank Of America- 09/2007 - 04/2013

AVP, Banking Center Manager

.Directly work with customers to build relationships,

uncover and satisfy their financial needs.

.Build customer relationships with individual customers and

manage the day-to-day aspects of running an efficient and

productive banking center

.Hold associates accountable for meeting customer needs

and exceeding performance targets.

.Continuously over achieved banking centers performance,

operational excellence, and associate proficiency

.Encouraged / set an role model to others to live the

values that support bank culture, .Personal

integrity to work by upholding the highest standards of ethical and

professional conduct

.Create workforce stability by cultivating an engaged,

spirited and well-coached team

."Bridge to Success" - Continuously across train, develop

and invest in associates

.Supervise and coach teams on the proper execution of key

banking center plays while role-modeling the desired

behaviors

.Participated varieties of bank sponsor volunteer event

.Direct hire, train and develop associates

.Acted as regional sales/service coach

.Participated regional and community event

East West Bank - 07/2006 - 08/2007

Retail Banking, V.P. Sales & Service Manager

Bank of America - 09/2000 - 07/2006

Relationship Sales Officer

LANGUAGE/SKILLS English, Mandarin

PROFICIENCY Window 7 & XP, Microsoft Office, OMS system, MS 90, and

QuickBooks

CERTIFIATION Accounting - Payroll

Accounting - Bookkeeping

EDUCATION California State Polytechnic University, Pomona - 06/2000

Bachelor of Science in Business Administration

Major in Marketing Management

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