Customer Service Quality Assurance

AYODELE OWOLABI

U.S.A

**** ******* *******

Johns Creek, GA 30022

Cell: 404-***-****

E-mail: ********@*******.***

PROFILE:

> Over 10 years of managing projects in IT environment with diverse

experience in software testing and quality assurance.

> Extensive experience in Manual and Automated testing.

> Have good knowledge in Automated Testing Tools like Quick Test Pro,

Win Runner, Load Runner and test management tool using Quality Center

and Clearquest.

> Knowledge of project management principles and best practices,

knowledge of software life cycle models, phases.

> Knowledge of numerous processes such as Capability Maturity Model

(CMM) of Software Engineering Institute (SEI) and Rational Unified

Process (RUP).

> Creative in problem mitigation and resolution, demonstrates a high

degree of accountability. Managing a team of QA Analysts. Superior

written, verbal and group communications skills. Operates proactively

and anticipates problems, creative and flexible in managing multiple

issues simultaneously

> Extensive knowledge in telecommunication industries.

Trainings/Functional/Technical Summary

Testing Suites: Quality Center, and WinRunner

Databases: Oracle

Software: MS Office Suite, Clearquest, Telnet, FTP, Exceed, Siebel

Repository Management Tools

CRM & Reporting Tools: Siebel Sales, and Business Object

Operating Systems: Windows 95, Windows 98, Windows 2000, Windows XP

Hardware: PC Assembly, Testing and Configuration

Microsoft Office: Word, Excel, PowerPoint, Publisher, Project and Access

Application Tested: Web Base, Window/GUI environment, Mobile applications,

Prepaid Billing Application, Reports, Internet and Extranet, E-commerce,

Customer Service, Client Server, and Telecommunication, CRM.

Configuration Management/Version Control: CVS, ClearCase and CCC Harvest,

Remedy.

Education:

Southern Polytechnic State University. August, 2002

Master in Business Administration

Central State University. May, 1998

Bachelor in Management information Systems and Accounting

Quality Certain (Access Bank)

Powder Springs, GA

Jan 2014 - Nov 2014

Quality Assurance Lead

. Performed various types of test such as functional, System,

Regression, End-To-End etc on the Core Banking application

. Participated in the Stirring Committee meeting every two weeks to

discuss status on testing, major issues and decisions on Go No Go

. Worked on various banking applications such as ATM, Case handling and

Cash management, Account services, Letter of Credits, Card and PIN and

more

. Worked closely with various 3rd party Vendors in obtaining information

and resolving issues as it relates to them

. Mentored junior QA in testing, writing test plans, test cases and

methodologies

. Worked with application developers in resolving defects found

. Logged and tracked defects till final resolution

September 2010 - Dec 2013

Quality Certain (Client- Parkway Projects)

Powder Springs, GA

Head, Solution Delivery

. Overseeing the Solution Delivery department (Project Managements,

Software development, Project Management, Software Testing and

Solution Support units)

. Setup, Training and Supervising the Software Testing Unit

. Monitor and Track the progress status and readiness of software

solutions

. Reports directly to the Managing director on performance of the unit

. Collaborate with other units heads to plan resources and projects

. Manage Software developers, Project Managers and Support personnel to

provide well documented, tested verified, validated and quality

software solutions to clients. Participated in Scrum meetings daily to

evaluate the progress of the project.

. Ensure compliance to solutions delivery processes and procedures

. Ensure efficient and timely delivery of properly tested software

solutions

. Validate and release of software solutions

. Responsible for functional, system, regression, Agile testing,

Integration and User- Acceptance testing (where applicable)

. Manage defects and releases

. Test the functionality and reliability of developed software

. Ensuring resolution timelines for bug and defect fixes are met.

. Ensuring compliance to ISOO requirements.

. Active engagement in the achievement of Goals & Objectives in line

with the company's vision.

. Develop Test Plan, Processes and cases for solutions across the

company

Achievement

*

* Established a deployment process that eliminated fire fighting

approach, chaotic delivery and scope creeping.

* Introduced an Agile development methodology to meet customer's

requirements and on-time delivery.

* Created a strong and positive relationship with the delivery teams.

Jan 2010 - September 2010

Quality Certain (Client- Parkway Projects)

Powder Springs, GA

Quality Assurance Lead

. Created the Testing unit for Parkway Projects.

. Overseeing and Managing the Software Testing Unit.

. Developed and document a robust testing process for the company.

. Developing and Implementing Testing Plans and Test Cases, with

adequate

documentation.

. Using manual testing methods to determine the performance,

reliability, bugs

and other failures of software solutions.

. Monitoring and tracking progress status and outcomes of testing

process.

. Collaborating with Software developers, Project Managers and Support

personnel to provide well documented, testable, verified, validated

and quality software solutions to clients

. Ensuring resolution timelines for bug and defect fixes are met.

. Ensuring compliance to ISOO requirements.

. Verifying and validating software solutions prior User Acceptance

Testing - UAT.

. Responsible for functional, System, Regression, Integration and User

Acceptance. Testing.

. Active engagement in the achievement of Goals & Objectives in line

with the company's vision.

. Training and Supervising the Software Testing unit.

Achievement

* Created a structured testing procedure and quality assurance

processes, which improved the quality of products deployed by 80%.

* Created the documentation process surrounding all phases of

testing, defect management procedures, User Acceptance (Go-No-Go

process), Sanity check principles and deployment.

May 2005 - August 2009

BearingPoint

Atlanta, GA

Senior tester/Defect Manager

. Tracked and managed defects using different tracking tools like

TeamTrac, Clear Quest, WebTrax and Test Director.

. Facilitated meetings with developers, and team leads daily to

discuss the status of the defects

. Contacted Developers concerning open defects and determined ETAs

(Estimated Time of Resolution/Validation dates)

. Created meeting request in Microsoft Outlook to set up meeting

invites

. Developed Queries to retrieve the defects submitted by team members

. Delegated tasks to other team members

. Wrote Test cases, and Test plans based on requirements (For Cingular

applications)

. Executed test case manually in Quality Center

. Performed functional, regression and End-to-End testing on the CARE

client GUI, iOS, Web and Retail applications

. Performed live call testing using activated/ upgraded SIM chips on

Mobile phones and validating the calls made on the customer bills.

. Migrated and upgraded a blue mobile phone (AT&T) to (Cingular)

Orange system. (Android phones)

. Experienced in testing Mobile applications (CARE application)

. Verified that the migrated mobile is in the orange system and has

the Rate Plans and features associated with it

. Viewed customer bills to validate the correct charges, time and date

of call transactions

. Attend meetings within the team to discuss the progress of the

project and ways of improving the process

. Developed Test Plans, Test Use cases and test cases for INFOVISTA

application), CPM (Capacity Performance Management)

. Verified and monitored the thresholds values, and devices sent to

CPM (Capacity Planning Management)

. Worked on Bearing point assignments (setting goals and how to

accomplish them, complete 40hrs of online training to improve

learning)

. Tested the InfoVista application from the System, Pre-production and

the production environments.

. Responsible for tracking and managing the defects until they were

resolved.

. Coordinated defect meetings with the business users, and my

superiors during User acceptance testing (UAT)

. Responsible for writing the test plans, test cases, execution of the

test scenarios, performed functional, system, regression,

Integration and UAT.

. Coordinated and delegated task to a team of 6, who reported to me

for one of the projects.

. Acted as a mentor for some team members

. Exposed to other Mercury Interactive tools (Loadrunner)

. Generate and present daily status reports to managers and the

business

. Tested the synchronization of Cisco, Juniper, and Redback devices on

a web portal.

. Synchronization testing between the IP Network and available data,

graphs, and sorting by states, device types for validation purposes.

. Cisco, Juniper, and Redback routers) and the currently stored data

representation of that network.

. Tested the OSS application on J2EE Environments.

. Converted OSS requirements to test cases

. Worked on a Cramer application at Bellsouth

August 2004 - May 2005

Home Depot

Smyrna, GA

Lead Quality Assurance Analyst

. Created and maintained the Scheduler application for employee hours.

. Verified graphical reports based on the employee availability and the

actual scheduled hours for employee.

. Experienced in testing Siebel application and Point of Sale (POS)

terminal

. Wrote Test cases and scenarios based on the requirements

documentation to test the Graphical User Interface (GUI) of the

system.

. Executed test cases manually on six test boxes against the

Requirements using Mercury Test Director 8.0.

. Created Purchase Orders and staging them from Quote statues to

various statues like sold, cancel, refunds etc. using the Legacy

system (Special Services)

. Created Purchase Orders, with Installations and Measurements using a

Web based SOSI application.

. Verified and generated test result for B2B Negative and Positive

testing using Simulator and the legacy systems

. Used Test Director in logging defects.

. Creating XML documents and verifying the actual results against the

expected results.

. Verified generated SOSI report matrix for accuracy and formats.

. Performed Integration test for the Legacy and the Web based system.

. Performed Regression testing on the Special Services Legacy system

for several releases.

December 2001 - June 2004

Quality Certain Inc

Mableton, GA

Senior Business Analyst & Project Coordinator

. Assisted the Senior Project Manager on managing a total of 10 people

and also on documentation, project issues, meetings, interviews and

reporting timelines. I also assisted the testing team with setting up

procedures, testing, defect prioritization, test plan creation and

test case creation.

. Documented the project lifecycle in word as well as Microsoft project.

. Provided up to date information on defects and how it affects the

development lifecycle and software releases.

. Met with customers to develop technical specification and business

requirement.

. Explain the details of the requirement to the testers, developers and

management.

. Served as the main contact with the end users.

. Manually tested the billing applications before it goes to production.

. Developed manual testing procedures for the testing team.

. Developed PowerPoint Slide to describe how the requirement fits into

the core business.

. Organized and lead meetings of different groups' e.g. development,

testing and database administrators.

. Created project plans, identified dependencies and mitigate risks.

. Wrote a comprehensive test plan for the billing application.

. Wrote test cases based on the requirement and use cases.

. Executed test cases and reported defect in test director.

. Worked with the change control board to assign severity to the

defects.

October 1999- December 2001

Bellsouth Telecommunications,

Norcross, GA

Lead Quality Assurance Engineer

. Involved in organizing the test process, Development of detailed Test

Plans, Test Scripts, Check Lists (test cases), and documentation.

. Performed manual testing for Functional Testing, System Testing,

Interface Testing, Integration Testing, smoke testing and Regression

Testing.

. Tested both the Content and functionality of the Web site by Execution

of the scripts manually using Test Director and WinRunner

. Establishing the baseline, re-running the test scripts, comparing them

with baseline.

. Investigated software problems and analyzed them using the expected

Results.

. Interacted with Analysts and Developers in detecting and solving major

testing issues. Using the Test Director for tracking defects.

. Produced Test Reports and the analysis based on defects found over

time.

March 1999-October 1999

Simtrex Corporation

Atlanta, GA

Senior Quality Assurance Engineer

. Performed Manual functional testing, regression testing, smoke testing

on Star trainer

. Reported, Analyze and Track defects using Teamtrack

. Developed test plans and test cases based on the specs or requirement

. Performed multi platform testing concentrating on Windows 95, 98 and

NT.

. Performed final and user acceptance test on the production release.

March 1998-March 1999

Next Step Designs

Rockville, MD

Quality Assurance Engineer

. Assisted as the project coordinator for the testing/quality assurance

activities.

. Mitigated risks, dependencies in the testing environment.

. Determine the timeline and how to make use of the time for testing.

. Documented defects and changed request forms.

. Met with customers to define requirements.

. Met with developers to analyze technical specifications and designed

documents.

. Performed all categories of testing manually such as System testing,

Regression testing, Client testing, functional testing and integration

testing.

. Familiarized with the WinRunner tool for automated testing.

. Wrote test plans, test cases and test reports on each project.

. Assisted customers in the area of user acceptance testing.

January 1998-March 1998

PWC

Atlanta, GA

Account Receivable Analyst

. Processed refunds to customers and clients

. Made balance transfers on necessary accounts

. Verified and make Invoice corrections

. Verified Credit References

. Researched payments and adjustments

. Supported the customer service in the area of account receivable

. Verified adjustments in the database and hard copies for critical

information and decision-making

June 1997-Dec 1997

State Auditor of OHIO

Dayton, OH

Internship Auditor

. Prepared systems narratives

. Document and identify significant controls

. Prepared substantive test

. Prepared audit sampling documentation & test for high dollar values

. Ensured document accuracy by cross-footing and footing of amounts in

the financial statement

. Traced pay-ins invoices to ledgers and ensure the accuracy of ledger

information

. Prepared work papers in compliance with Government Auditing Standards

. Evaluated financial systems for adequacy and accuracy

References: Furnished upon request

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