Operations Manager

Ricardo Ayaviri

****** NW ** Place, Miami Gardens, FL

33055

Mob: 305-***-****

**************@*****.***

Summary

Results-oriented Manager, professional who is strongly self-motivated, goal-oriented, passionate and

creative. I'm highly skilled in assessing client and employee needs, relationship building, presentations,

negotiations and closing. An excellent communicator, well-organized, problem solver, extremely detailed with

strong interpersonal skills. I'm a team player but also equally effective working independently and I thrive in a

fast paced competitive environment! I'm fully bilingual - English/Spanish. Computer skills include: Microsoft

Word, Outlook, Excel, Powerpoint, QB, Salesforce and SAP.

Energetic, professional versed in business management, finance and sales. Emphasizes process

improvement to increase profits and customer satisfaction.

Natural leader and skilled, focused on cutting company costs and boosting company revenue through

innovative management techniques. Organized and diligent with a strong background in sales and

inventory control, planning, budgeting and staffing and Safety.

Innovative and Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Highlights

• Operations management

• Decisive and natural leader

• Performance tracking and evaluation

• Team building

• Attention to d etail

• Dependable

• Multi task

• Inventory management

A ccomp lis h men ts

• Routinely review business results with plant personnel to maximize supply and item performance.

• Foster an environment that supports an engaged safety culture.

• Develop a culture that embraces operational excellence

• Adopt and share best ideas inside and outside the company.

• Demonstrate behaviors needed for effective implementation of change and maximize sales.

• Ensure processes are compliant with company specifications and meet customer expectations.

• Satisfy the needs and service requirements of customers.

• Ensure compliance to company and regulatory policies

• Negotiated with all vendors reducing overhead expenses without compromising the quality of the

service and reducing expenses by 50 %.

Experience

COSENTINO AMERICA

Warehouse Operations Manager (Quartz and Granite) April 2014 to Present

Hollywood, FL

As Operations Manager I am responsible for data entry, accounts payable, payroll, managing the organizations

and work flow, implementation of organizational strategies, replenishment, DOT control, inventory control,

safety, policies and practices, and other misc. tasks.

Responsibilities:

• Prepare appropriate documentation for loading and unloading trucks and containers

• Organize and Maintain delivery schedule daily with efficient route planning

• Responsible for Inventory management and control

• Responsible for entering orders into SAP as needed

• Interact with customers to show material in warehouse

• Load and unload product from truck, flatbed or container

• Move product within warehouse by using forklift or overhead crane

• Responsible for quality control by reviewing all incoming and outgoing product for damage

• Perform cycle counts as needed

• Work with Internal Audit team to ensure accurate inventory is maintained

• Prepare samples for clients as requested by shipping to customer or having at center for pick up

• Responsible for coordinating vehicle maintenance requirements for DOT regulated trucks as needed

• Understand DOT Regulations related to weight limit and weight of slabs so that trucks are not over weight

when delivering to customers

• Plan route of delivery of drivers

• Assist corporate HR Department with inquiries as needed such as time card, employee paperwork, time off

requests, and any other employee questions

• Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs)

• Operate forklift, trucks, and/or railcars

• Lead and maintain a safe working environment ensuring that Health and Safety processes and procedures are

met

• Maintain Bin location of all slab material

• Manage all customer conflict that arises from various problems that may occur when shipping material, (i.e.

broken slabs, wrong order, etc.)

• Implement and manage real time bar code operations by scanning the slab as it leaves and not pulling the

barcode off to scan later

• Create accurate and timely invoicing, customer quotes, and orders

• Monitor service levels of orders and guarantee that they are being served according to our commitment to the

customer

• Perform stock check of inventory as requested

• Ensure all systems such as SAP, salesforce, or any other internal database are updated as needed to reflect

customer information and/or orders

• Perform accounts receivable and payable functions as it relates to customer orders and payments

• Answer center calls and redirect the messages to the appropriate person in the center

• Assist or lead viewings of material in warehouse for customers

• Update and maintain daily order sheet as needed

• Run reports from SAP as needed

• Schedule customer visits to the center and receive them in the showroom

• Process credit memos and customer returns

• Post customer payments and manage cash position in the center (deposit money in the bank, update petty cash

information, etc.)

• Introduce requests for new customers, new credit limits, changes in customers’ information, etc in the system

• Support the sales team to achieve and exceed sales targets by recording all information in a timely manner and

highlighting in advance any issues that may arise from orders or existing accounts

• Maintain the showroom to be clean, in order and that all equipment in the showroom is in working order

• Interact with external contractors

• Keep records of documents in the center according to Finance/Legal/HR needs

• Perform analysis in SAP as requested by customer, corporate, or center team

API USA. INC

Warehouse Logistics/ Operation Manager

Miami Gardens, F L April 2 007 -2014

Manage multiple functions within the warehouse and logistics department including customer service,

import/export and inventory management as well as being responsible for distribution and sales of

products to our main clients such as Carnival Cruises, Princess Cruises, Holland American Cruises,

Disney Cruise lines and a few smaller Vessels.

Also organized and participated in survey events, talking to customers, representing the company, doing

inspections of potential jobs or p rojects.

As a Logistics Warehouse Managers at APIUSA I am accountable for the distribution of the products

including customer service, shipping and receiving, retail distribution.

As a key player in many activities such as training and supervising positions of the Warehouse.

Throughout the years I have negotiated with all vendors reducing overhead expenses without

compromising the quality of the service and reducing expenses by 50 %.

Knowledge of resin application, as well as managing small groups for jobs on the maritime industry

where resin flooring is applied.

Knowledge of the various tools to be use during different types of jobs as well as the different types of

material.

February 1997 to April 2 007

SAM'S CLUB

Operation Manager/ Fresh Manager

Miami, F L

R esponsibilities :

Accountable for achieving and maximize budgets.

• Routinely review business results with plant personnel to maximize supply and item performance.

• Foster an environment that supports an engaged safety culture.

• Develop a culture that embraces operational excellence

• Adopt and share best ideas inside and outside the company.

• Demonstrate behaviors needed for effective implementation of change and maximize sales.

• Ensure processes are compliant with company specifications and meet customer expectations.

• Satisfy the needs and service requirements of customers.

• Ensure compliance to company and regulatory policies

• Coordinates the flow of promotional quantities, seasonal demand, and new item launches

• Creates and implements strategies to grow market share in the market

• Cultivates and develops talent in clubs

• Demonstrates up-to-date expertise in Meat, Bakery, Produce, Floral, Dairy, and Frozen product categories and

operational techniques and applies this to the development, execution, and improvement of action plans

• Drives Sam's Club Fresh area financial and operational performance for the market

• Drives inventory management within clubs

• Drives market Fresh performance

• Ensures Meat, Bakery, Produce, Floral, Dairy, and Frozen Fresh area training (for example, regulatory

compliance, sanitation and food safety protocol) is executed within the market

• Ensures execution of merchandising plans and operational direction

• Ensures products are evaluated for quality, proper packaging, availability, and presentation

• Identifies sustainability and/or product waste opportunities and community outreach and implements solutions

and programs

• Models compliance with company policies and procedures and supports company mission, values, and

standards of ethics and integrity

• Provides and supports the implementation of business solutions

• Food Safety and Handling as well as instruction and enforcement (SAVESERV CERTIFIED)

Education

Miami Lakes Tech 2011

Heating and Air Conditioning

Miami Lakes, FL, US

MDC 1988-1989

Bachelor of Business Administration (B.B.A.)

Certificates

Servsafe (Florida State) 2006

EPA (ESCO INSTITUTE) 2009

Languages

English/Spanish Italian (business proficiency)

WORK ETHICS:

• Excellent interpersonal, communication, project management, planning, organizational and multi-tasking

skills.

• Extensive skill, knowledge and experience in all aspects of the Pastry and Baking operation.

• Ability to create written and financial reports.

• Ability to effectively manage a widely diverse employee pool and to lead and mentor a team.

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving

each guest a positive, memorable entertainment experience.

• Ability to work independently.

• Able to respond calmly and make rational decisions when handling guest and employee conflicts.

• Commitment to routinely go above and beyond in the accomplishment of position responsibilities.

Presented an image of excitement, enthusiasm, and outgoing personality, while being able to project a

professional appearance

.

Contact this candidate