Manager Medical Billing
Resume:
LISA POWELL, MBA, CMC
Houston, Texas 77075
832-***-**** **********@********.***
PROFESSIONAL PROFILE
An efficient leader and MBA graduate with a passion and commitment for business that makes a positive difference in
business operations. I have a personal and professional commitment in attaining set goals, standards, practices and
good collaborative practice. Your company would gain a well-developed manager with a sound financial background
with a compelling desire to learn and grow.
ACHIEVEMENTS:
• Designed and implemented restructuring of staff and workflow that improved financial performance 50%.
• Developed project plans, monitored scheduling, coordinated all quality review checks, and identified resolution of
system problems and issues margining two Pracetice Management Systems that improved productivity 35% in
administrative and clinic functions.
• Developed, planned, and implemented a Medical Billing/Coding Program that improved financial performance 25%.
• Created and implemented a revenue cycle in collections that increased profits 50%.
PROFESSIONAL EXPERIENCE
Practice Administrator –Orthopedic Care Center, Houston, TX 2012-Present
Lead the day-to-day operations and staff of eight in an orthopedic practice with a primary responsibility of operational and
financial performance. Monitored, evaluated, recommended changes ensuring ongoing compliance with all Federal, State, and
Local laws pertaining to operational policies, procedures, and training programs to enhance fiscal performance. Managed,
coordinated and performed all aspects of company payroll, benefit administration, 401k contributions and end-of-year reporting.
Reviewed financial reports, performed end-of-month bank reconciliation, and deposited bank deposits. Overseen all aspects of
A/P, A/R, and purchasing. Assisted outside tax firm in preparation of financial statements and annual tax filing. Interviewed,
hired, counseled, and disciplined staff. Coordinated facility staffing on a daily basis based on budgetary, patient flow, employee
illness, and other relevant factors. Provided guidance to managers in recruiting, hiring, training and development, and resolution
in patient issues. Directed all aspects of physician and clinical staff credentialing/licensure ensuring proper completion and
submission of forms and applications. Completed and updated on line CAQH credentialing applications, tracked submissions,
and verified payer receipt. Monitored marketplace trends and gathered competitive information for marketing representative.
Lead and assisted billing department with proper coding, charge captures and maximize reimbursement, contacted appropriate
payers to expedite payments and resolve patient billing issues.
Coordinator of Surgery Business Operations – Henry Ford Hospital, Detroit, MI 2011
Coordinated the daily business operations and lead a staff in an outpatient surgery center. Responsible for OR case scheduling,
created templates for surgeon’s boarding times, accepted, boarded, and confirmed surgery requests from surgeon’s offices.
Coordinated CRNA and volunteer’s schedule per case needs in a cost-effective manager. Identified scheduling problem with
personnel, instruments, equipment such a C-arms and lasers. Ensured new procedures and inventory items are entered in
computer system ICD-9/CPT/HCPS codes. Convened periodic meetings as appropriate to disseminate information and identify
process improvements. Cross trained personnel for coverage of critical functions. Coordinated self-pay cases and patient billing
of involved parties. Notified OR Manager of special needs<, requests, and changes. Provided intraocular, cataract, and
orthopedic surgery lists to appropriate personnel. Maintained implant and surgery case log and monthly reports. Coordinated
residents and instrument representative for surgery observation. Assisted with pre-op appointments for patients and
communicated add-ons to PACU Clinical Coordinator.
Practice Administrator – Lone Star Orthopedics, Houston, TX 2008-2010
Lead the day-to-day operations and staff of 11 in an orthopedic practice with a primary responsibility of Operational and financial
performance. Monitored, evaluated, recommended changes ensuring ongoing compliance with all Federal, State, and Local laws
pertaining to operational policies, procedures, and training programs to enhance fiscal performance. Managed, coordinated and
performed all aspects of company payroll, benefit administration, 401k contributions and end-of-year reporting. Reviewed
financial reports, performed end-of-month bank reconciliation, and deposited bank deposits. Overseen all aspects of A/P, A/R,
and purchasing. Assisted outside tax firm in preparation of financial statements and annual tax filing. Interviewed, hired,
counseled, and disciplined staff. Coordinated facility staffing on a daily basis based on budgetary, patient flow, employee illness,
and other relevant factors. Provided guidance to managers in recruiting, hiring, training and development, and resolution in
patient issues. Directed all aspects of physician and clinical staff credentialing/licensure ensuring proper completion and
submission of forms and applications. Completed and updated on line CAQH credentialing applications, tracked submissions,
and verified payer receipt. Monitored marketplace trends and gathered competitive information for marketing representative.
Lead and assisted billing department with proper coding, charge captures and maximize reimbursement, contacted appropriate
payers to expedite payments and resolve patient billing issues.
Manager – Silverado Senior Living, Houston TX 2006-2007
Lead th3 activities of business office and operations of Human Resource Department. Lead and assisted a team of four
Administrative Assistants and indirectly leave 104 CAN’s, assisted Administrator and Director of Nursing in planning, staffing,
and coordination of activities as they pertained to corporate goa.ls, strategies, and objective. Monitored, evaluated, recommended
changes ensuring ongoing compliance with all Federal, State, and Local laws pertaining to operational policies, procedures, and
training programs to enhance fiscal performance. Managed and maintained company payroll of 140 employees computing wage
and overtime payments, calculating and recoding payroll deductions, processing terminations, payroll report for accuracy and
completeness, processed bonus payments, tax reports, management reports, and resolved all system issues with outside payroll
vendor. Reviewed and uploaded 401K records and benefit reports, overseen annual enrollment with health benefits and 401K,
and resolved discrepancies with premiums and contributions. Direct oversight of personnel files, recruiting, new hire
orientations, training, and development of all support staff. Coordinated facility staffing on a daily basis based on patient flow,
employee illness and other relevant factors. Gather information of daily census information and prepared reports for corporate
office. Prepared departmental budget and assisted in company staff meetings on a monthly basis.
Instructor – MTI School of Business, Houston. TX 2003-2005
Instructor of morning and evening classes in an Associate Degree Program in Medical Office Specialist and Certificate Program
of Billing/Coding. Classes encompassed Medical Terminology, Anatomy & Physiology, ICD-9, and CPT Coding, Insurance,
English, Basic Accounting, Transcription, Ethics, and Med iSOFT software. Recorded student grades, attendance, and reviewed
textbooks for curriculum. Proctor for NCRA examination. Facilitated recruiting and trained new instructors for programs.
EDUCATION
Master of Business Administration – 2007
University Of Phoenix, Houston TX
Bachelor of Science in Business Management – 2006
University of Phoenix, Houston, TX
Certified Medical Billing and Coding – 2013
Practice Management Institute
INTELLECTUAL DEVELOPMENT:
• Refresher Courses in Medical Billing and Coding: ICD-10, E&M Coding, Payments/Recoupments< and Chart
Auditing.
Emotional Intelligence and Leadership: Principal Project Engineer 2008-2015
• Tricks of the Trade Orthopedic Coding: Texas Orthopedic Association 2009
• Payroll Law, OSHA, and Employment Law: Fred Pryor Seminars 2010
PRESENTATIONS/PUBLICATIONS:
• Powell, L. (October 3002 – Present) Building a Practice and Reimbursement. Texas
• Powell, L. (June 2008 – Present) Cultural Diversity.
• Powell, L. (June 2008). Policy and Procedure Manual. Lone Star Orthopedics and Orthopedic Care Center
AWARDS AND HONORS: The National Deans; List 2004-2007
AFFILICATIONS/MEMBERSHIPS: 2006-Present - University of Phoenix Alumni
MILITARY SERVICE: 1980 – 1989 United States Army
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