Customer Service Manager

Maria Louise Williams Nulud

Mobile Number: +63-998-***-****

Email: *******************@*****.***

Skype: chaydixieandme

http://about.me/louisenulud

OBJECTIVE

To leverage my extensive virtual experience in assisting businesses and individuals

achieve their goals by means of delivering set projects and activities

ABOUT

I am fortunate to have the chance to enjoy work at the comfort of my own home. It gives me the time and the opportunity to enjoy life. It is very

important for someone who works at home to be really responsible and self-reliant. You need to find ways to continuously learn and make sure you

deliver because of the nature of the online jobs available. This is why I make sure I continue to develop my skills so I can perform well and become

dependable.

I have been in the Customer Service Business for more than 10 years – with extensive experience from different US, Australian and UK -based

companies providing customer care and technical support. In my 8 years of working in 3 successful BPO's in Pampanga, I worked my way from being

an agent to becoming a supervisor handling successful, performing teams handling telecom activations, customer service for both voice and

correspondence department, collections team for one of the biggest credit card provider in the US. I led 20 staff members at most.

After leaving the BPO industry, I entered the Online Freelance Career and acquired sufficient opportunity to become seasoned in the craft. Now I

continue to leverage my extensive virtual experience in assisting businesses and individuals achieve their goals by means of delivering set projects

and activities.

I am not afraid to take up new challenges and learn to broaden my horizon. I always believe that learning is a continuous process. I regularly

educate myself with the new trends about virtual assistance. I am keen in learning new software and processes to ensure I deliver quality support to

my clients.

PROFESSIONAL EXPERIENCE

Remote Experience

Bongo Operations Pty Ltd Admin Assistant & Customer Service Coordinator

Australia & UK 2012 – 2014

Bongo is the largest SMS message information service in Australia. I take care of the customer service and customer support part of the business via

customer email and phone correspondence. I do marketing reports, researcher log in set up, and data entry.

Lekasia Pty Ltd Admin Assistant & Customer Service Representative

Australia 2012-2014

Lekasia is runs ecommerce website via BigCommerce and owns multiple eBay stores selling various products like dehydrators, ionizers, juicers, etc. I

make sure that all orders are properly coordinated with the suppliers and customers are supported with their product queries, ordering up to the

delivery stage. I also do a little of the company’s SEO activities like monthly keyword search rankings and blog commenting. I submit daily, weekly

and monthly sales reports for profit tracking purposes.

Sovomedia Search Engine Optimization Specialist

USA 2013-2014

Sovomedia is an internet marketing consultancy company which specializes in Search Engine Marketing. I am assigned 12 campaigns to do article

submissions, PR submissions, Blog Submissions, Web 2.0 Submissions, Link building via image links, social media shares and social bookmarking. I

used articlebuilder.com, SEnuke, Linklicious and Lindexed as part of my day-to-day responsibilities.

Maria Louise Williams Nulud

Mobile Number: +63-998-***-****

Email: *******************@*****.***

Skype: chaydixieandme

http://about.me/louisenulud

Peerage Consulting LLC Personal and Business Virtual Assistant

USA 2012-2013

Peerage Consulting LLC is owned and operated by a former FBI Agent turned neurolinguistic speaker and trainer. I took care of all her calendar for

both personal and business matters. I managed client billing and client scheduling. I also did data entry, personal shopping and research for her

books and lectures.

Computer Consulting LLC Business Development Manager/Virtual Assistant

USA 2011-2012

Computer Consulting LLC is a telemarketing company handling various campaigns but mainly focused on IT based companies. I started as one of the

appointment setters till the owner promoted me to be his virtual assistant handling his calendar, appointment with clients as well as probable

telemarketing companies he would like to work with. I am also the one setting up the agents’ computer systems (virtually) and training them for the

job. I did continuous training and development to make sure agents are performing at their maximum potential.

Various Freelancing Experience Odesk

Mi Casa Transcriptionist/Website Administrator

Canada 4 months (2012)

Mi Casa is a real estate company based in Canada. I worked directly with the owner, transcribing his notes for his talks and client profiling. I was

also managing the uploading of project photos to their website (Weebly).

Ulas Global Project Manager/Client Relations Manager

Ireland 3 months (2012)

Ulas Global is an IT based company offering web & mobile, design and creative marketing services. I make sure that deliverables of every designer

and developer is within the client’s timeline, making sure that the client is up to speed every step of the way. I did the quality checks before websites

are delivered to the customer.

Happy Catfish Web Studio Appointment Setter

USA 1 month (2011)

Esperto Inc. Appointment Setter

USA 1 month (2011)

Springview Realty Appointment Setter

USA 1 month (2011)

I made outbound calls in behalf of the company to set appointments for the sales person (usually the owner themselves) to close the deal.

Adapt Web Designing Company Project Hiring Manager and Report Analyst

USA 6 months (2011)

I supported the owner in preparing his monthly social network analysis report. I am entrusted to hire and work with other freelances to make the

graphs and reports well outlined for blog posting.

Office Experience

Iqor Collections Supervisor

Clarkfield, Philippines 2009-20011

I led a team of collections agents making sure each one of them meet their collection and quality goal for one of the biggest bank in the US. Balance

between goal (dollar collection) and quality was closely monitored to make sure the team performs well.

NCO Group, Inc. Telecom Company Customer Service & Activations Supervisor

Maria Louise Williams Nulud

Mobile Number: +63-998-***-****

Email: *******************@*****.***

Skype: chaydixieandme

http://about.me/louisenulud

Clarkfield, Philippines 2008-2009

I handled customer service and new account activations team for one of the biggest telecommunication company in the US. I did a lot of training,

coaching and mentoring of agents. We, as supervisors were also asked to take the same calls agents are taking on a regular basis to make sure

quality remains to be our focus and priority.

CyberCity Teleservices, Inc. Telecom/Cable Company Customer Service Supervisor & Infomercial Sales Supervisor

Clarkfield, Philippines 2003-2008

I started as a customer service agent promoted as a team leader in just 1 month of being on the phone then became a supervisor. I led a team of

call agents taking inbound customer service and sales calls for a telephone company in the US. I at the same time was handlin g the customer

correspondence department who receives and responds to written concerns from the company’s customers. I make sure that customers are

attended to in a timely manner for their outmost satisfaction. I also handled a team of agents who takes care of dispatching cable technicians per

customer’s requests. We also did sales for various infomercial accounts to support the other teams during peak season.

EDUCATION

Saint Louis University Bachelor of Science in Business major in Marketing

Baguio City, Philippines

2003

Saint Louis’ Girls’ High School High School/ Secondary Education

Baguio City, Philippines

1997

Chevalier High School High School/ Secondary Education

Angeles City, Philippines

1995

Angeles University Foundation Elementary Education

Angeles City, Philippines

1993

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