Customer Service Sales
Resume:
ELIOT MALDONADO
Rego Park, New York *****
********@*****.***
CAREER PROFILE:
Results oriented professional with 10 years’ experience in Accounts Receivable. Successfully recovered upwards of $700 million in a
calendar year and maintained DSO consistently at 26 days. Seeking a challenging position in Accounts Receivable with opportunities
to utilize my experience, professional strengths and knowledge.
PROFESSIONAL STRENGTHS:
• •
Troubleshooting & Problem solving Policy & Procedure development
• •
Communications & Negotiations Data Analysis & Reporting
• •
Interpersonal & Customer Service Auditing and Inventory Tracking
• •
Training & Development Strategic Planning and Forecasting
PROFESSIONAL EXPERIENCE:
CLUB DEMONSTRATION SERVICES, New York, NY
Sales Advisor (October 2013-Present)
• Prepare and demonstrate vendor products to club members for purpose of promoting sales.
• Provide stellar customer service by explaining products and answering questions to influence consumer buying.
• Outperformed my expected monthly sales goals by meeting then consistently exceeding by 25% or more.
BLOOMBERG FINANCIAL, New York, NY 1996-2011
Exchange Supervisor (2010-2011)
• Supervised a team of (7) Exchange Representatives, evaluated and audited all transactions; as well as conducted monthly one
on one metrics reviews.
• Assisted Traders, Brokers and other customers, provided real-time services to upwards of (500) different exchanges, handled
exchange billing inquires and processed agreements to (20) primary exchanges for their approval.
Revenue Reporting Specialist (2009-2010)
• Generated all-inclusive SAP reports for the Accounts Receivable, Billing and Sales Departments; which included calculating
customer spending for a given time period.
• Compiled in-depth SAP reports on all monthly product revenues; continually performed comprehensive monthly revenue
variance and statistical analysis reports, utilizing v-lookups and pivot tables.
• Prepared a weekly Global Aging Dashboard for Senior Management, highlighting over 60 aging, unapplied cash, and the
number of inbound/outbound calls made by the Accounts Receivable Department.
• Collaborated with the Audit and Assurance Department of PricewaterhouseCoopers, constructively addressing questions
regarding internal audits and produced reports.
Strategic Planning / Quality Control Specialist (2008-2009)
• Partnered with, and provided direct support to Accounts Receivable Management, on year-end strategies, which contributed
to significant improvements in credits, quality checking and auditing invoices.
• Utilized in-house software to document global Accounts Receivable and Billing policies & procedures.
• Thoroughly analyzed amounts of early termination charges resulting from corporate mergers and bankruptcies.
• Worked closely with the head of Sales to create and implement a global credit approval policy.
• Noteworthy Accomplishments: Created a Bankruptcy Policy and Procedure document, streamlined the process regarding
Chapter 11 and Chapter 7 filings; played an instrumental role in transitioning to SAP, working closely with Internal
Programmers to improve the overall Accounts Receivables business process.
646-***-**** ELIOT MALDONADO –Page Two ********@*****.***
Professional Development continued:
Accounts Receivable Supervisor (1998-2000 & 2005-2008)
• Supervised, trained and developed associates, working with teams, consisting of up to (10) representatives; proficiently
ensured accurate and timely resolution of invoice payments.
• Personally managed five major accounts whose open receivables totaled in excess of $100 million annually; prepared and
reviewed account reconciliation reports to address customer discrepancies and decisively ensured the timely resolution of a
number of accounts in excess of $700 million annually; competently achieved monthly over 60 aging of 5% throughout the
year, and 2% at year-end and monthly DSO consistently at 26 days.
• Generated all-inclusive monthly cash collection forecasts for upper-level management; decisively developed a global
Accounts Receivable Merger Policy and Procedures for use in handling customer corporate mergers. Effectually reviewed
bad-debt write-off packages for accuracy; quality checked and approved all cash transactions, upwards to $500,000.
• Prepared weekly aging and unapplied cash reports; conducted monthly account status reviews; held team meetings to review
performance, responsibly addressing new developments; interviewed potential new hires for department and collaborated
with management to select the best candidates; created training schedules; effectively trained new hires; developed a new and
improved Accounts Receivable exam to gauge competency.
• Noteworthy Accomplishments: Reduced teams over 60 receivable percentage from 8% to 1% at year’s end; collaborated
with Human Resources to develop an effective customer service training class tailored to meet the needs of and improve the
efficiency and productivity of the department; modified department’s global training manual, ensuring all required
documentation were clear, accurate and up to date.
IT Procurement Specialist (2000-2005)
• Sourced, negotiated and procured all desktops, workstations, servers, peripherals and shrink wrap software.
• Managed a supplier and vendor base, including qualifying new suppliers and evaluating potential vendors. Developed a
scorecard for managing suppliers and vendors in areas of pricing, delivery, service and quality.
• Responsible for processing purchase orders via SAP operating system. Followed-up on open orders, verified receipt and
invoice discrepancies with suppliers, vendors and Accounts Payable department ensuring proper and timely resolution.
Senior Collection Representative (1996-1998)
• Managed a portfolio of 2500 accounts with receivables in excess of $30 million dollars annually.
• Accomplished 60 calls daily on past due invoices, negotiated payment plans, addressed inquires and investigated
disputes.
• Maintained over 60 receivables at 4% monthly throughout the year and 2% at year end.
• Performed weekly account reconciliations to address discrepancies and process necessary adjustments.
• Reviewed and processed customer refunds, account adjustments, credit memos and balance write-offs.
EDUCATION:
BARUCH COLLEGE, New York, NY
BBA Marketing Management
State University of New York Attain Lab, Brooklyn, NY
Microsoft Office Specialist Program – in progress
Pace University, New York, NY
Bookkeeper Certificate Program
Continuing Education: Principles of Accounting, Negotiations, Telephone Etiquette, Customer Service and Presentation Skills
COMPUTER: Certified in Microsoft Office Excel, Word and PowerPoint. Working knowledge of Microsoft
Outlook, Access, SAP A/R module, SAP Business Warehouse
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