Customer Service Representative

Kathryn McGough

Bonifay, FL *****

Phone: 850-***-****

E-Mail: *******@*****.***

OBJECTIVE:

I am seeking long term employment within the medical field, working with claims, insurance, and billing.

I am open to new and different opportunities if you think I could be the right fit, don't pass me up, I just

might be your perfect match!

WHAT I CAN DO FOR YOU - ABOUT ME

• I am a knowledgeable, quick learning, versatile, detail oriented Medical Billing Specialist. I have

more than 10 years of on the job experience focusing on medical terminology, processes, claims,

insurance, denials, etc.

•

• I am an independent, self-motivated, and hardworking, and pride myself on being a team player,

sharing knowledge and lending a hand. I am confident in my abilities, yet I am always happy to learn

something new, take constructive criticism, or resolve issues immediately without problems.

•

• I prefer to be proactive rather than reactive, and I believe common sense goes miles. I am very good

with research and follow up/through, and love a lively pace at work. I handle pressure and changing

directions well, and thrive with each new challenge.

•

• I am extremely accurate and still meet goals and enjoy taking on new tasks. I am able to maintain

accuracy while providing large quantity in a timely manner.

•

• I am dedicated to providing customer service to both external and internal clients, maintaining good,

long lasting relationships and building trust and confidence in myself and my employer.

WORK EXPERIENCE

Pharmacy Technician, Walgreens -- Nov '14 - Mar '15

• Obtained pharmacy technician license.

• Completed initial training.

• Successfully performed duties.

• Was on team processing 200-300+ prescriptions daily when busy.

• Worked alone with pharmacist doing all customer service and filling duties.

Collections Specialist, OptumRx -- May '10 - Jun '13

• Collections, denials, billing, reconciliation, projects, account management (claims from start to

finish)

• $20million of claims processed and paid after my follow up and appeals in 2012 (#1)

• Best productivity 2011, 2012

• Earned 2 recognition rewards and bonuses

• Presented department title changes for Collectors successfully

• Trained new hires, including a new supervisor

Patient Financial Services Counselor, Also worked as Unit Secretary, Patient Service Representative,

Olathe Medical Center -- Aug '02 - Mar '10

• A/R Representative - Patient Financial Services - Medical billing, insurance billing/account follow

up, patient account management, Siemens, IE, Outlook, phones.

•

• Patient Service Representative -Schedule patient appointments, enter demographics in database,

phones, charts, triage patient calls, check patients in and out, insurance verification.

•

• Unit Secretary - Process doctor, nursing, and medication orders including labs, radiology, etc.

Maintain charts, phones, call lights, pagers, maintain communication with other departments

EDUCATION

Johnson County Community College -- Some college courses completed, N/A

REFERENCES

Available upon request

Please feel free to review LinkedIn endorsements and references at your convenience at the following link:

https://www.linkedin.com/profile/view?id=227433686

Contact this candidate