Customer Service Representative

CEDAR PETTIFORD

**** ****** ***** ** *********, NC 27572 H: 919-***-**** C:919-***-****

*****.*********@*****.***

SUMMARY

Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks

Simultaneously and following through to achieve project goals/deadlines. I am seeking a role of increased responsibility. I have experience in working with Microsoft excel, Microsoft Spreadsheet, and data entry. I currently work as a versatile receptionist offering both administrative and clerical experience in a professional office environment.

HIGHLIGHTS

Self-directed

Detailed meeting minutes

Professional and mature

Strong interpersonal skills

Microsoft Office proficiency

Schedule management

Report development

Meeting planning

Mail management

Resourceful

Professional and mature

Self-starter

ACCOMPLISHMENTS

I have made a lasting impression on the companies I have worked with. The way I have organized/prioritized my work allowed me to be more efficient on the job. My work and dedication has always spoken for itself. Having a strong attention to detail, exemplary customer service and team player attitude has gave me the opportunity to take on more challenging tasks. While working at previous jobs I had been given the opportunity of promotions several times. Willfully taking the time to cross-train in several areas within the companies I’ve been employed with really displays my team spirit attitude. I have been involved with many marketing projects to better serve our customers locally. I had the privilege of traveling to and train at different locations filling in when other stores were short staffed. This gave me the chance to maintain flexibility in the workplace.

EXPERIENCE

05/2014 to Current - Front Desk Receptionist

Engineered Plastics - Gibsonville, NC

I manage the reception, and lobby area, including greeting visitors and responded to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized manner.

Serve as central point of contact for all outside vendors needing to gain access to the building.

I Write reports and correspondence from dictation and handwritten notes.

Dispersed incoming mail to correct recipients throughout the office.

Make copies, send faxes and handle all incoming and outgoing correspondence.

Facilitate working relationships with co-tenants and building management.

Receive and distribute faxes and mail in a timely manner.

Receive and screen high volume of internal and external communications, including email and mail.

Manage daily office operations and maintenance of equipment.

Enter job tickets daily.

Maintain sensitive documents.

Maintain First Aid supplies for all employees.

Print daily reports internal audit purposes.

Organize conference room for client meetings.

Assist the President and Plant Managers.

Pull drawings for active jobs in the Plant.

Maintain active customer and vendor files.

02/2006 to 03/2014 1st Shift Team Lead

Sports Endeavors - Mebane, NC

I trained new hires and other seasoned employees when new policies and procedures were implemented.

Updated process manuals as needed.

Wrote reports and correspondence from dictation and handwritten notes.

Maintained an up-to-date department organizational chart.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Created weekly and monthly reports (backlog).

Made sure computers were up and running when employees came in.

Monitored/counseled employees on job performance

Checked department supplies weekly.

Received and screened a high volume of internal and external communications via email.

Maintained employee training records.

Facilitated continuous training with the core staff.

02/2002 to 02/2006 Customer Service Representative

Check n Go - Durham, NC

Opened and closed store daily.

Made morning, mid-day, and night deposits.

Performed customer transactions (printed, explained loan agreements to customers)

Preform debt collection (as needed)

Maintained customer files.

Made weekly sales calls

Answered phone calls (4 line system)

Maintained the front desk and reception area in a

New folder

neat and organized manner.

Created weekly and monthly reports and presentations.

Involved in quarterly training meetings.

EDUCATION

1999 GED Alamance Community College - Burlington, NC

1999 Certification: Certified Nursing Assistant - Piedmont Community College -Yanceyville, NC

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