Application Support, Management, Training, Marketing

WILLA L. BUMATAY

•************@*****.***

PROFESSIONAL SUMMARY

Accomplished healthcare professional with 18+ years of progressive experience in the industry. Demonstrated

success in management, training, support, and marketing roles. Excellent record of achievement in building and

nurturing profitable organizations, implementing mission-critical initiatives, and pioneering programs. Offer

combination of strong analysis, planning, organization, and consensus-building abilities with effective negotiation,

problem-resolution, and relationship-management skills. Recognized trainer and educator in one of country’s premier

healthcare institutions.

EDUCATION

Bachelor of Science in Health Care Management

San Jose State University, San Jose, California

CERTIFICATION

Epic Certification in Ambulatory – Epic version 2014

TECHNICAL SKILLS

EpicCare Ambulatory, EpicCare Inpatient, Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

PROFESSIONAL EXPERIENCE

SUTTER HEALTH INFORMATION SERVICES, Mather, California 9/2011 to present

Applications Analyst III

• Provides support to all Sutter Health affiliates and customers in Northern California for both Inpatient and

Ambulatory settings.

• Provides strong data analysis, design specifications and documentation.

• Analyzes problems and suggests innovative solutions after validating with current application functionality.

• Works with members of IS teams, affiliate teams and vendor representatives to develop complex specifications for

Ambulatory and Hybrid Residents.

• Assesses the feasibility of proposed new product features and integration with standard applications.

• Collaborates with the Patient Safety Team in resolving Patient Safety issues.

• Assists in the Command Center during project implementations or Go-Lives.

• Ambulatory Product liaison for the Results Routing Clean-Up project. Monitors and troubleshoots the SH Error

pool and assist on other build request from the Results Routing Committee as needed.

• Mentors, advises and provides support to junior colleagues.

SUTTER PACIFIC MEDICAL FOUNDATION, San Francisco, California 6/15/10 to 9/2011

Applications Analyst II

• Regional Training Lead for West Bay region, providing critical training for hundreds of physicians, nurses, medical

assistants, and other staff members from ambulatory clinics.

• Acted as liaison between Sutter’s Mather EHR team and West Bay region staff for projects, internal/external

communications, staff training, testing, and system enhancement.

• Collaborated with Regional Director and Project Managers on West Bay Region’s training plans and future

implementations.

• Led proctored labs and visited care centers to prepare staff with Epic system updates.

• Trained new providers, residents, fellows, nurses, MAs and other clinical end users about Epic systems.

• Primarily supported Care Centers with 100+ end users.

• Created a training plan and affiliate specific tip sheets for West Bay Region to implement Future Orders project as

well as developed a specialized curriculum for new residents training.

• Lead a successful roll-out of My Health Online at Sutter Pacific Medical Foundation.

MICE GROUP, San Mateo, California 1/5/10 - 4/2/10

Epic Systems Support Staff

• Provided technical support to Sutter Health affiliates with their Epic Ambulatory Go-Lives and was responsible for

the day to day support of assigned department and end users such as providers, residents, fellows, Nurse

Practitioners, nurses, medical assistants, and patient service representatives.

• Assisted end users with their new workflows for system reliability and patient safety; reported and documented

issues and helped trouble shoot system errors.

• Prepared Epic training materials for providers and staff.

STANFORD HOSPITAL AND CLINICS, Palo Alto, California 2008-2009

Epic Systems Credentialed Educator

• Performed clinical needs assessment and collaborated with ambulatory site leads in designing workflows as it

related to training to achieve process improvement and standardization.

• Analyzed, documented, developed and prepared training curriculum, training exercises and supplemental

materials for Ambulatory staff based on clinical workflows.

• Trained Ambulatory providers on Epic functionality which included fellows, residents, nurses and other clinical end

users.

• Created an e-Learning module for Ophthalmology physicians and residents in collaboration with in-house

programmers.

• Provided Go-Live support for Epic Ambulatory clinics focusing on end users, system reliability and system

performance.

INFOTECH CONSULTING, San Francisco, California • 2007-2008

Epic Systems Interface Consultant

• Created the EHR Interfaces On-boarding orientation training program for new consultants and provided orientation

to new EHR Interfaces team members.

• Collaborated with Interfaces Environment Manager and Project Coordinators (IPCs) with regard to skills

assessment and documentation for technical analysts and developers, including members of Bridges, eGate and

Secure Transport teams.

• Worked closely with the Manager to develop the training plan to cross-train staff from Data Integration Department

with Epic Bridges, eGate and Tumbleweed products.

• Created the training action items, milestones, training curriculum, training schedules, evaluation forms, and

coordinated other logistics for the training environment.

COMPATI HEALTHCARE NETWORK, Sacramento, California • 2005-2007

Account Manager

• Lead strategic planning, resource allocation, marketing, and oversight of operational functions related to growing

healthcare staffing company.

• Ensured quality placements and client satisfaction by screening, interviewing, training, and performing

orientations for nurses and allied healthcare professionals prior to assignment to client facilities.

STANFORD HOSPITAL & CLINICS, Palo Alto, California • 2000-2004

Environmental Health & Safety Specialist/Training Coordinator

• Implemented train-the-trainer program for HealthStream.

• Provided supervisory training to clinical and administrative managers, including doctors, nurses, and residents, to

comply with hospital’s Environmental Health and Safety policies and procedures.

• Demonstrated strong interpersonal skills necessary for interacting with key stakeholders across all areas and

levels of the organization to help decrease employee injuries and hospital’s cost.

• Collaborated with Manager of Human Resources in Training and Development and Manager of Clinical Education

to launch new training program, HealthStream; interpreted, adapted, refined, and developed existing policy and

regulatory guidance and incorporated it into HealthStream system.

CHRISTOPHER VIRAY DENTAL CORPORATION, San Jose, California • 1996-2005

Provider of General & Orthodontic Dentistry in the Bay Area; staff of 35

Manager (1996-2005)

• Made key contributions to company’s rapid growth from single office location to multiple branches.

• Managed daily operational issues and performed executive decision-making on behalf of staff and patient well-

being.

REFERENCES

Available upon request

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