Customer Service Manager

SUE PANDE

FOOTSCRAY, ****

045******* ********@*******.***

CAREER OBJECTIVE

Seek to work in an environment that will challenge me further; while allowing me to contribute to the

continued growth and success of the organization.

TECHNICAL PROFICIENCY

Previous experience in handling cash registers, petty cash as well as bookkeeping

•

More than 6 months’ experience in bookkeeping in Australia

•

• Full working rights in Australia

SOFTWARE

• Accounting – MYOB, QuickBooks, HandiTax, HandiSoft, HandiLedger, Accpac

• Microsoft Office – Word, Excel, PowerPoint, Outlook

RELEVANT EMPLOYMENT

Fluid System Technologies – Accounts receivable (casual) April 2014 – May 2014

• Making debt collections

• Contacting debtors to update records

• Making calls regarding credit references

• Doing daily postings using Scala software

• Updating spreadsheets

KEAT Partners – Taxation Intern September 2013 – March 2014

• Handled full set of accounts via XERO, MYOB and QuickBooks – accounts receivable, accounts

payable with GST allocation, bank reconciliation, and processing payroll to allocate PAYG tax

withholding and superannuation payables

• Prepared individual, company, partnership and trust tax returns via HandiSoft

• Prepared Business Activity Statements (BAS) with HandiTax for lodgment to the ATO, including

deduction claims

• Depreciation and management of fixed asset registry including allocation of CGT following

disposal of assets

Peter Rowland Catering – Accounts Payable April – June 2013

• Responsible for recording transactions and verification of accounts

• Ensured complete and accurate data is obtained using Accpac software

• Processed client’s invoices taking care of the correct coding

• Managed excel spread sheet

• Matched purchase orders and processing of credit notes

AMES, Melbourne – Customer Service/Administration Officer June 2014-current

• Providing general customer service and general administrative support services to the

Settlement Teams including reception, word processing, spreadsheet, PowerPoint

presentations, stores and registry related services.

• Performing a broad range of administrative functions as required including filing, minute

taking, creating correspondence, screening emails, maintaining records, archiving,

distributing marketing materials, handling petty cash, vouchers, ordering stationery.

• Processing and maintaining client records including establishing manual and electronic client

files, entering and retrieving data.

• Retrieve, collate and interpret data from client management databases.

• Act as the first point of contact for the relevant Program and assist with the provision of

information to clients on routine matters.

• Maintain reception and client interview areas.

• Complete resource information as identified by the Program Manager, Team Leader and

Case Managers.

Sunita Nursing Home – Manager October 2010 – June 2012

• Handled cash register, petty cash, banking, accounts receivable and accounts payable

• Responsible for patients admission/discharge, appointment booking, and updating patient

records

• Administrative duties such as answering/directing calls and maintaining staff salary accounts

• Responsible for premises’ cleanliness and assisting in admitting and discharging of patients

• Responsible for placing orders for office supplies

CURRENT EMPLOYMENT

AMES, Melbourne – Customer Service/Administration Officer June 2014-current

• Providing general customer service and general administrative support services to the

Settlement Teams including reception, word processing, spreadsheet, PowerPoint

presentations, stores and registry related services.

• Performing a broad range of administrative functions as required including filing, minute

taking, creating correspondence, screening emails, maintaining records, archiving,

distributing marketing materials, handling petty cash, vouchers, ordering stationery.

• Processing and maintaining client records including establishing manual and electronic client

files, entering and retrieving data.

• Retrieve, collate and interpret data from client management databases.

• Act as the first point of contact for the relevant Program and assist with the provision of

information to clients on routine matters.

• Maintain reception and client interview areas.

• Complete resource information as identified by the Program Manager, Team Leader and

Case Managers.

OTHER EMPLOYMENT

Value Process – Medical Transcriptionist February 2010 –September 2010

• Transcribed audio files of doctors from various US hospitals

• Prepared medico-legal files, updating patient records

Simple Controls – Computer Operator January 1992 – May 1998

• Bookkeeping duties, assisting in maintaining accounts payable, accounts receivable

• Attending phone calls, drafting and sending letters to clients, both existing and prospective

• General administrative duties such as, filing, photocopying, mailing and correspondence

April 2005 – December 2009

• Set up a home-based business of garments in partnership

• Responsible for placing orders for replenishment of stock

• Responsible for maintaining cash register, accounts payable/receivable

• Making and collecting payments

SKILLS SUMMARY

Communication/Interpersonal

• Able to assist and communicate with customers efficiently and professionally via phone or face to

face

• Great attention to detail for getting all work done accurately, minimizing errors

• Solid written and verbal communication in English and Hindi

Analytical/Problem Solving

• Diligent in all duties in order to reduce errors and determined to resolve them through discussions

or research

• Developed strong attention to details and analytical abilities through regularly conducting

reconciliation work

• Well-developed problem solving skills acquired during the various roles executed over a

considerable time period.

Management/Organisational

• Able to organise, prioritise, and delegate workload efficiently for higher productivity and to meet

deadlines

• Solid time management skills developed from multitasking several duties working as manager in a

medical practice

• Demonstrated solid teamwork qualities in team environments to provide support and ensure

productivity

EDUCATION

Master in Business Administration/Professional Accounting 2014

Holmes Institute

Post Graduate Diploma in Computer Science 1992

Bachelor of Science 1990

Lucknow University

INTERESTS AND EXTRA CURRICULAR ACTIVITIES

Interests:

• Reading books, fiction, non-fiction

• Travelling and visiting new places

• Watching movies

REFERENCES

Available on request

Contact this candidate