Human Resources Management
Resume:
Monique Dean
**** ***** ***** **** **** William, Virginia 23086
Professional Experience
Bon Secours Health System, Richmond, Virginia February 2013 – Present
Human Resources Service Advisor
As a member of the Bon Secours Human Resources Operation Center (HROC) Service Advisory team, plays a
key role in ensuring the successful daily operation of the HROC. Independently researches and resolves employee
inquiries received via phone, email, fax and the AskHR online case management tool. Resolves employee
inquiries encompassing a variety of HR functional areas, including leave management, employee relations,
learning and development, payroll, and compensation. Works regularly with functional area leaders to identify
areas of need and to ensure accurate and timely responses to employees and leaders across the company.
Responsible for ensuring all cases are resolved by the appropriate team and follows up with Bon Secours
leadership as necessary to provide the best outcome for the employee. Created and perform personnel training and
onboarding activity for newly hired Service Advisors.
Henrico County Public Schools, Richmond, Virginia September 2011 – February 2013
Instruction Assistant
Collaborated with general educators working with special needs students on a direct, one-on-one basis.
Responsible for monitoring the safety and progress of the students in the program. Maintain smooth daily
functioning of the program by ensuring that students were conveyed to and from their activities in a timely and
orderly fashion.
Janitorial Business Owner, Richmond, Virginia October 2010 – December
2012
Owner and Operator
Owned and operated a janitorial franchise which consisted of a client list of as many as 6 clients at one time.
Hired, negotiated salaries, and managed three employees throughout the course of owning the franchise. Hired
and trained employees and supported them in their growth and development.
Capital One, Richmond, Virginia May 1995 – September 2010
Project Coordinator I & II
Provided integral project support for Corporate Real Estate Operations Team. Worked with senior leadership in
facilitating monthly meetings identifying and resolving issues pertaining to the operational needs of the Human
Resources, Information Technology and CRE teams. Facilitated collaboration between a variety of departments by
designating meeting speakers and coordinated informational sessions which provided education on current best
practices and provided an open forum for leaders to discuss current issues. Independently managed a real estate
data base which tracked lease activity on properties enterprise-wide and reported to management when there were
significant transactional needs in order to ensure compliance with legal commitments and time-frames. Worked
with a team which re-vamped and modernized the Capital One property lease process and successfully led the
initiative to eliminate print copies, align with company-backed green initiatives, and ensure no duplication of
efforts. Provided training to associates from newly acquired institutions thereby increasing mutual understanding,
practical application on Knowledgelink document management system, and successful usage of a common
platform. Managed and provided weekly updates using Clarity when tracking progress on Bank Integration team
projects. Established, maintained, and audited company records systems on a monthly basis to ensure integrity of
records.
Skills
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Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
Experience with Lawson, Position Manager, and SharePoint
Education
B.A., English, University of Phoenix, December 2013.
M.B.A., Emphasis on Human Resources Management, University of Phoenix, expected completion, 1/2016
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