Customer Service Manager
Resume:
Terry L. Williams
Artesia, CA 90701
*.**********@***.***
Objective: To secure a position that will utilize my leadership skills and
allow me to grow professionally and contribute to the success of a company.
Key Qualifications:
> Personable and professional with a strong customer service orientation
and problem solving skills.
> Excellent communication skills and ability to adjust to new situations
and demands.
> Quick learner and dedicated to work commitments.
> Excellent in maintaining healthy relations with co-workers.
> Experience with forklifts, heavy lifting, and the driving of company
vehicles.
Education:
> United States Marine Corps. 2/1988 -
11/1995
Corporal (E4)
Communication and Intelligence Training
> San Jose State University 8/1985 - 12/1986
General Education Courses
> Artesia High School Graduated 6/1985
Employment Background:
Intermodal Support Services 3/2014- 8/2014
Regional Manager
* Supervised the work duties of 30 employees to maintain high
standards of accuracy
and safety
* Performed administrative duties which included creating
payroll, schedules, job implementation, and review
of job performance
* Management of 3 train yards and was responsible for
ensuring trailers and containers fulfilled
state regulations and were suitable for Ca roads
Bombardier Transportation 3/2012 -
8/2013
Service and Inspection Supervisor
> Supervised the servicing of passenger railcars to ensure a high
quality experience for the public.
> Supervised thirty-two employees as it relates to their payroll,
schedules, job implementation, and review and job performance.
> Conducted daily audits on employees to check for health and safety
compliance.
> Proficient in the use of Kronos Payroll and the inputting of safety
data.
United Industries Progress Rails 4/2004 - 11/2011
Carman 4/2004 - 10/2005
Carman Supervisor 10/2005 - 11/2011
* Ensure train cars were inspected, repaired, and sent out in a
timely
manner.
* Communicated regularly with the terminals to ensure safety and
timelines of all outgoing cargo.
* Conducted safety meetings and audits of employees on a daily
basis.
* Provided daily written inventory and accounting of all work
actions to
support the successful running of three shifts of Carmen.
Trudel Trucking 11/2000 - 4/2004
Lead Driver/Supervisor
* Ensured that client's property was safely moved and client
contract was
Complete while supervising five employees.
Trainings and Certifications
> First-Aide/CPR (Adult/Child) 2004 - 2011 (Yearly)
> HazMat Certification 2010
References Available Upon Request
Contact this candidate