Business Manager, Director of Operations

J ean C. Demarest, SPHR

***** ******** **** 703-***-****

Manassas, VA 20112 acot45@r.postjobfree.com

Results-oriented professional with management experience in operations, human resources,

business administration, accounting, customer service, contract negotiation and purchasing.

Proven leadership abilities in handling all aspects of day-to-day management and

administrative functions; including supervising office staff, delegating responsibilities and

monitoring performance. Highly versatile and easily adaptable in diverse environments.

Extremely self-motivated, ethical, detail oriented and organized. Adept at building and

fostering solid rapport with colleagues, vendors and customers. Demonstrated successful

leadership and strategic problem solver in multiple roles and positions.

Additional capabilities in:

• • •

Operations Finance Human Resources

• • •

Customer Service Accounting Performance Management

• • •

Project Management Budgeting & Forecasting Staff Development

• • •

Contract Administration Vendor Relations Payroll and Benefits

PROFESSIONAL EXPERIENCE

CRICO, Inc., Woodbridge, VA January 2015 – Present

Management Consultant

• Investigate and determine inefficiencies to maximize business performance, revenue

generation and organizational growth.

• Provide objective recommendations for reorganization and restructuring various departments

and resources,

• HR Management and recruitment, selection, hiring, compensation packages, onboarding,

training, documentation, performance management, compliance, and employee engagement and

terminations.

• Project Management and oversight of all jobs, materials, cost to completion, customer liaison,

quality control and production management.

YaSabe, Inc., Herndon, Virginia November 2012 – December 2014

Director of Operations

Provided leadership, supervision, and coordination of the operations, accounting, human

•

resources, administration, customer service, and sales departments.

Provided leadership and supervision to motivate high performance standards while cultivating an

•

environment of accountability, goal attainment, team building and employee satisfaction.

Developed operations financial strategies by estimating, forecasting, and anticipating

•

requirements, trends, and variances, aligning monetary resources, developing action plans,

measuring and analyzing results, initiating corrective actions and minimizing the impact of

variances.

Certified Senior Professional in Human Resources (SPHR) with proven expertise in human

•

resources compliance, payroll, benefit administration, staff development, organizational culture,

employee satisfaction, recruitment and selection, job descriptions, onboarding, terminations,

performance management, employment laws, and workman’s compensation.

JEAN C. DEMAREST Page 2

PROFESSIONAL EXPERIENCE

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Intelligenx, Inc., Herndon, Virginia March 2008 – November 2012

Director of Operations / Human Resources

Responsible for providing direction to headquarter staff and corporate subsidiaries on policies

•

and procedures, and oversight of budgets and operational finances.

Directed and managed headquarters staff and corporate subsidiaries on administrative policies

•

and procedures and tracked administrative projects including local and international oversight of

office expenditures and job costing.

Human Resources responsibilities including interviewing and providing recommendations on

•

hiring and retention decisions, training, personnel files maintenance, vacation tracking, benefit

administration, on-boarding, new employee orientation, and terminations.

Demarest Construction, Inc., Manassas, Virginia February 1988 – March 2008

Business Manager

Supervised up to 35 employees while directing quality control and project management.

•

Planned, developed and implemented strategy for operational management.

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Provided leadership for day to day operational activities as well as human resource management

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of benefits, programs, policies, procedures.

Comprehensive oversight of all finance related functions including forecasting, budgeting,

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contract negotiations, and financial statement preparation.

Additional responsibilities and duties in previously held position(s):

Director of Operations at YaSabe, Inc.

Responsible for setting timelines and milestones for project completion and assignment of duties

•

and responsibilities, in addition to monitoring progress and adherence to goals.

Tracked trends, project status, P&L, and customer ROI and made decisions based on organized

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information and supported decisions with articulate written and verbal communications.

Developed, implemented, directed, and/or supervised operational workflow between customers

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and departments to ensure quality control, priorities and adherence to timelines.

Managed, tracked and documented product pipeline, timely provisioning, and account activity.

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Identified improvements for products and services using creative, innovative, analytical thinking

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and techniques and translating complex needs into simple requirements for engineering team to

build new functionality to develop new industry tools to simplify provisioning requirements and/or

customer usage.

Developed project plans and processes, assembled cross functional work teams and coordinated

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the development of business requirements and project plans.

Improved production and workflow efficiencies and advised on recommendations to improve

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operational issues for continuous organizational improvement.

Created, developed and modified contracts, insertion orders, and term sheets.

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Cultivated and developed rapport with account managers to ensure timely and accurate

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provisioning of contracts and circumventing obstacles and/or inconsistencies.

Document preparation and maintenance to include financial modeling and customer analytics for

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senior management and board members.

Developed and implemented policies and procedures for adherence to operations and human

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resources strategies and processes applicable to business requirements, laws, and regulations.

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PROFESSIONAL EXPERIENCE

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Developed the appropriate design, documentation, training, development, and implementation of

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efficient workflow processes for human resources, customer service, administration, marketing,

accounting, and sales staff.

Developed strategic growth initiatives to achieve national company goals and revenue

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generation.

Directed and managed all office operations and office, building, and facilities management to

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include vendor sourcing and selection, lease negotiations, space planning, move-in / relocation

planning, design and oversight.

Responsible for oversight of all office expenditures, upgrades, equipment maintenance,

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technology requirements and upgrades, and negotiating rates and discounts.

Improved employee productivity by re-engineering and integrating multiple processes to

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streamline customer service, administration, marketing, bookkeeping, and sales functions for

maximum efficiency and organizational effectiveness.

Recruited individuals and/or identified third party resources necessary to accomplish company’s

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strategic growth initiatives.

Developed, mentored and coached staff members, acted as role model and inspired trust,

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credibility, motivation and collaboration.

Conducted and managed performance reviews, promotions, compensation and

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recommendations for promotions.

Managed, implemented and supported local, regional and national offices, services and projects

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while cultivating team member and customer relationships.

Director of Operations / Human Resources at Intelligenx, Inc.

Handled payroll, commissions, administration of 401K contributions/compliance, benefits,

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financial reports, planning and forecasting.

All staff accountant functions to include: invoicing, A/R, A/P, deposits/transfers, bank

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reconciliations, credit card reconciliations, and financial statement generation.

Partnered in international establishment and set-up of offices and operations in the Netherlands,

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UK, Spain, Brazil, and Argentina.

Sourced, identified and administered corporate insurance policies, annual compliance, and

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renewals.

Managed, administered, and processed unemployment and worker’s compensation

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claims/issues.

Developed spreadsheets processes for tracking and updating financial, contract and scheduling

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information.

Directed and managed office relocation and logistics to include design, space planning, and

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renovation of new offices.

Vendor management, negotiate pricing, ordering, scheduling and tracking deliveries for corporate

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purchases and services.

Instrumental in initiating and setting up additional organizations, corporation structures, and all

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corporate filings for Joint Ventures, Partnerships, LLC’s, ‘S’ Corporations, and ‘C’ Corporations as

subsidiaries and/or additional entities.

Researched availability and conducted trademark filings, renewals, and TM management.

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Various miscellaneous duties to include employee liaison, administration and tracking of project

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budgeting, and contract administration.

Awarded 2008 Employer of the Year Award as a result of demonstrated leadership and

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management skills during office restructuring and reorganization.

Awarded 2010 Outstanding Employee Award in recognition of superior organizational

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development initiatives and support.

JEAN C. DEMAREST Page 4

PROFESSIONAL EXPERIENCE

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Business Manager at Demarest Construction, Inc.

Instrumental in initiating and setting up organization, corporation structure, and responsible for

•

all corporate filings.

Facilitated smooth business operations by managing and coordinating all administrative and

•

operations functions, including purchasing, inventory control and scheduling.

Developed polices, processes, and systems to streamline workflow and ensure high productivity

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levels.

Administrative and office management to include corporate compliance and scheduling.

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Human Resources responsibilities to include: interviewing, hiring and retention, training,

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personnel files maintenance, payroll, on-boarding, new employee orientation, and terminations.

Negotiated purchasing agreements / contracts with suppliers, subcontractors and service

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providers.

Project management and planning to include managing relations with vendors / subcontractors

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and oversight and review of project progression and completion of timelines.

Cultivated partnerships with vendors and subcontractors, ensuring compliance with deadlines

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and quality standards.

Expertise in renovation / built-out product and material specifications, price negotiations, and

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vendor relationship management.

Oversaw all accounting, budgeting and forecasting projections.

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Interacted extensively with clients using a consultative approach to create designs and assist in

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coordinating product selections.

Sourced, identified and administered corporate insurance policies, annual compliance, and

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renewals.

Managed, administered, and processed unemployment and worker’s compensation

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claims/issues.

Developed spreadsheets processes for tracking and updating financial, contract and scheduling

•

information.

Vendor management, negotiate pricing, ordering, scheduling, and tracking deliveries for

•

corporate purchases and services.

E D U C AT I O N

GEORGE MASON UNIVERSITY, Fairfax, Virginia - 3.97 GPA in concentration

Bachelor’s in Business Administration & Leadership

GEORGE MASON UNIVERSITY, Fairfax, Virginia

Certificate in Human Resource Management

PROFESSIONAL LICENSES

Senior Professional of Human Resources (SHPR) Certified

Professional of Human Resources (PHR) Certified

Notary Public – Commonwealth of Virginia

MEMBERSHIPS & VOLUNTEER ACTIVITIES

JEAN C. DEMAREST Page 5

PROFESSIONAL EXPERIENCE

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Member of Society of Human Resource Management

Member National Association of Professional Women

National Capital Area Business Ethics Awards – Judging Committee

Board of Directors – Vice President and Secretary – Demarest Construction, Inc. 1988 – 2014

Board of Directors – President and Treasurer – Alpha Log Homes, Inc. 1999-2005

Board of Directors – Secretary and Treasurer – Greater Manassas Softball Association 1999-2006

Board of Directors – Secy. & Treas. – Greater Manassas Tournament Softball Assoc. 1999-2006

Fundraising Chairman – Greater Manassas Softball Association 1999-2006

Fundraising Chairman – Greater Manassas Tournament Softball Association 1999-2006

GMSA City of Manassas Liaison – 1999-2006

Tutor / Teaching Assistant / Parent Volunteer – Prince William County Schools 1991-2006

VOLUNTEER & NON-PROFIT EXPERIENCE

Beyond my professional interests, I spend considerable portions of my free-time volunteering in

various non-profit activities including serving on the Board of Directors of the Greater Manassas

Softball Association. In addition to providing accounting and non-profit compliance, I organized and

scheduled over 1,000 games annually between the two organizations and participated in monthly

board meetings. Additional responsibilities included working with the City of Manassas to ensure field

maintenance scheduling in coordination with game schedules. As the GMSA City of Manassas

Liaison, I attended Town Hall meetings and presented requests for capital improvements for Byrd

Park and Jennie Dean fields. These ball parks were delegated to the girls teams and were

drastically underfunded compared to the funding provided to the local boys playing fields. I was

instrumental in convincing the City of Manassas to provide new picnic tables, new water fountains,

new snack bars, lighting, and eventually, the assignment of additional fields to the girls’ leagues. I

also cultivated relationships with Prince William County officials to acquire county indoor and outdoor

facilities for games, practices, tryouts, and training sessions. Furthermore, I scheduled and recruited

volunteers to: coach teams, grade and line the fields between games, scheduling coverage for snack

bar for games and merchandise replacement and stocking, and obtaining community sponsorships.

Fundraising activities included scheduling and organizing car washes, donut sales, pizza sales, cold

calling, craft shows, and Whitehouse Christmas ornament sales. Full scope duties included

organizing tryouts, tryout volunteers, coaches, and age group schedules and advising coaches and

participants of rules and tryout structure and procedures. I placed orders for all uniforms ensuring the

requested team color, sponsor name and sizing for each team and player. Other duties included

equipment inventory, maintenance and replacement and personal property maintenance (ex: snack

bar, dugouts, fencing). Lastly, I mediated parent/coach/player conflicts and provided feasible

resolutions.

Other volunteer activities include serving as a volunteer tutor / teaching assistance and parent

volunteer for various Prince William County Schools for over 15 years. I provided assistance to the

faculty and staff to enable them to keep the mainstream students on schedule. Duties included

working with students requiring additional help with individual teaching and learning activities and

lessons to bring them up to grade level standards. Furthermore, I assisted the faculty with activities,

grading, field trips, and served on the student science fair judging committee for numerous years.

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