Customer Service Sales
Resume:
MARIANA LEON
**** ********* ******, ***********, **, L5N 7Z8 416-***-**** **********@*****.***
**** ********* ******, ***********, **. L5N 7Z8 416-***-**** ************@*****.***
•
TRAFFIC EXPORT COORDINATOR
Ocean freight/Logistics/Customer service
•
PROFESSIONAL HIGHLIGHTS
• More than 8 years of experience in foreign trade process, Export workflow of goods in LCL and FCL.
• Proficient knowledge of Export/Import documentation, customs regulations and laws while
communicating with company’s offices worldwide for shipment coordination and deliveries
• Coordinated, Expedited, Negotiated and Handled Shipments involving 800 containers per year
• Knowledge of air and trucking transportation
• Excellent time management and planning skills
• Strong communication skills demonstrated by creation and enhancement of communication channels
with customers and shipping companies in more than 3 continents
• Analytical and highly organized problem solver demonstrated by handling complex situations in
uncertain environment and under stress. Able to work in fast paced environments with tight deadlines.
Top notch computer skills.
• Knowledge in the areas of Canadian Export regulations, Expertise of Export laws of Canada, CBSA,
and NAFTA.
• Fluent Spanish & English
PROFESSIONAL EXPERIENCE
KUEHNE + NAGEL LTD CANADA 2008 – Current
Export Coordinator, Customer Service, Container Dispatcher
• Evaluated and determined the most suitable mode of transport of goods according to the nature,
volume and safety requirements of the products, maximizing company’s revenue
• Monitored and followed up shipment, from dispatch to delivery, ensuring that goods reached the
receiver in good condition and on time
• Arranged, managed, and monitored all intermodal transport of a wide range of hazardous/ non-
hazardous and dry/frozen commodities via truck, rail or vessel from Canada inland points to Latin
America, Asia, Far East and Europe
• Handled all documentation related to movement of cargo including Bills of Lading, Letters of Credit,
Shipper’s Export Declarations, and various export certificates, permits or licenses
• Managed inquiries of quotation from customers
• Responsible of all invoices and further follow up of payments associated with movement of cargo
under my accounts
• Excelled at managing more than 10 individual accounts providing top quality services. Also, acted as
In-Plant Customer Service Representative for one of our special accounts of the export department
• CIBA VISION for 1 year.
Mariana Leon Page 2 of 2
Sales Coordinator
• Receive quotes requirements
• Issue the quotes renewals request
• Provide sales and product expertise for overflow and bounced calls from Sales
• Team where immediate assistance is required and the Sales Team is not
immediately available, offering a seamless transition to the sales process
whenever possible.
• Provides support and assistance to fellow team members/departments, as
needed, in order to meet company/team goals including but not limited to
assisting with incoming calls
• Complete any projects assigned by the Sales Manager including but not limited
to weekly and monthly reports, data entry, prospect mailings and any other sales
support functions that may arise, as staffing requirements and business evolution
dictate.
• Act as a primary customer resource for calls, e-mails, and voice mails when a
Sales Team member is out of the office.
KUEHNE + NAGEL S.A. Venezuela 2006 – 2008
Import and Customer Service Coordinator
• Coordinated air and sea shipments according to customers instructions
• Maintained constant communication with Kuehne Nagel offices worldwide to satisfy customer
requirements by providing quick responses with the best solutions when needed
• Managed pro-form invoices (freight)
• Calculated final amounts of freight before operations department invoice the file
• Close follow up of the shipments while keeping customers informed at all times
• Advised to operations department status of the original documentation
TAUREL & CIA. 2004 - 2006
Import In-plant Coordinator at Avon Cosmetic Venezuela
• Customs Coordinator: monitored, supervised and handled customs clearance processes of all
shipments to Avon in accordance with instructions from the purchase agent until goods reached final
user’s warehouse
• Currency Control Import Coordinator: handled all customs documentation for each shipment to Avon
(client) and created the necessary files for further processing into the Currency Control Operator
(bank) to get the final currency of all shipments
• Traffic Coordinator: received instructions from purchase agents to ship cargoes from different parts
of the world and followed up from pick up point to port of delivery
DHL Express Venezuela 2004
Customer Service Call Center
1675 SAMUELSON CIRCLE, MISSISSAUGA, ON, L5N 7Z8 416-***-**** **********@*****.***
Mariana Leon Page 2 of 2
Managed calls from all customers around the world, providing status of their packages as well as freight
rates, quotations and shipping conditions of goods
EDUCATION & CERTIFICATIONS
• Bachelor’s Degree in International Trade 2002 – 2005
University Alejandro de Humboldt, Venezuela
• College Diploma in International Trade 1998- 2001
University Institute of New Professions, Venezuela
• CIFFA 2010-2011
REFERENCES
• Available upon request.
1675 SAMUELSON CIRCLE, MISSISSAUGA, ON, L5N 7Z8 416-***-**** **********@*****.***
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