Customer Service Representative

Emeka Robinson

***** ******* **. *******, *****

***** 757-***-**** ************@*****.***

EDUCATION

Associate of Arts Degree - Liberal Arts & Social Science

Thomas Nelson Community College, Hampton, VA Dec. 2008

OBJECTIVE

To apply technical skills plus having over eight years of manufacturing and distribution environment experience; which will allow me to become an integral component of a company that promotes organizational as well as personal achievement.

SUMMARY of SKILLS

Computers

• Proficient in operating Windows 9x – XP & Vista, Microsoft Office (Word, Excel, PowerPoint, Access), and Internet Explorer web browser

• Excellent written and oral communication skills

• Experienced in the areas of quality assurance and production principles

• General labor safety practices

• Familiar with Qs 9000, ISO-14000, ISO-9000 principles

• Sit Down Forklifts, reach truck, walkie rider, electric pallet jack, and Order/cherry Picker equipment

• Production line operator

• Power tools and manual hand tools

• Class A CDL

DIRECT WAREHOUSE EXPERIENCE:

Warehouse Associate (Nesco Resource Contract) Kobelco,

Katy, TX

Jan 2015 to Feb 2015 Jan 2015- Feb 2015

• Short term contract to set up new Distribution Center for Heavy Construction Equipment manufacturer

• Overnight work with experience team of warehouse professionals

• Use of Stand Up, Sit Down and Order Picker equipment

Associate I

AmerisourceBergen. Sugarland, TX 2013 to 2014

• Verify merchandise received against receiving documents notes and reports discrepancies and any obvious damages.

• Stock shelves with various types of merchandise.

• Rotates stock so newly-received items can be used last.

• Picker certified and RF scanner experienced, operating stand up fork lift, walking rider, as well as wave for pulling, picking and stocking of products

• Perform daily counting and researching of discrepancies.

• Assists with inventory procedures as requested.

• Operate in compliance with safety rules and DEA regulations.

Associate II Cardinal Healthcare Inc. Stafford, TX

2010 to 2013

• Operating in logistics servers with company

• Successfully pick and pull thousands of products per shift ensuring accurate counts preventing critical and ill-informed unprofessional handling of company trough quality control and PDP for quality distribution of products to varies companies state and nation wide exceeding normal company standards to ensure proper on time delivery for a highly competitive marketplace

• Ensuring compliance with federal and state consumer protection laws

• Fork lift certified and PDP scanner experienced, operating stand up fork lift, walking rider, as well as wave for pulling, picking and stocking of products

• Manage floor dock processing orders for delivery, shrink wrapping and stacking pallets; for shipping out thousands of products

Material Handler

Avid Medical Inc. Toano, VA 2004 to 2008

• Successfully processed personal and company data into company databases and inventories

• Picked, stocked, operated conveyor belts, and assembled hundreds of parts per shift using manual and electric tools items, palletized

• Shipped and received material to hospital nationwide, as well as loaded trucks by forklift

Machine Operator/ inspector

Federal Mogul, Newport News, VA 2000 to 2003

• Operated complex production machinery including: Injection Molding Machines,

Vacuum Aluminizers, which ran KJ-FCLN, 94-FCLN, Eagle Brackets, N-Truck

KJ-DOM reflectors, DOM Housings

• Cycle Count

• Ensured proper setups were in place, by visual and gauge verification and documentation of parts for traceability

• Inspected produced parts for bubbles, burns, scratches, and sinks, verified all parts met customer expectation and specifications

DIRECT CUSTOMER SERVICE EXPERIENCE:

Customer Service Representative

West Telemarketing, Hampton, VA 2000 to 2001

• Successfully interacted with clients on a daily basis

• Educated customers regarding nationally advertised products & services

• Entered personal/financial data into company database

• Resolved all issues in a professional and timely basis

• Routinely met all sales goals

Mail Processor

United Parcel Services, Spokane, WA 1999 to 2000

• Sorted parcel to ensure proper on-time delivery

• Repackaged damaged packages

• Exceeding normal customer satisfaction levels

• General housekeeping

• Loaded and unloaded parcel trucks

Case Manager

Spokane Mental Health, Spokane, WA 1999 to 2000

• Thoroughly provided social services to children, adolescents, and families with mental deficiencies

• Ensured the safety of clientele

• Documented effects of various medicine on individual (behaviors) ensured living surroundings met all environmentally safe aspects

Customer Service Representative

Transamerica Financial Services, Tulsa, OK 1996 to 1998

• Interacted with numerous customers on a daily basis

• Processed personal & financial data into company databases

• Ensured the highest level of customer satisfaction was met, and resolved all customer concerns

REFERENCES: available upon request.

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