Customer Service Manager

Travis Faulkner

Cell # 330-***-****

**.**********@*****.***

Over 7 years of experience with UNIX (Solaris, Red Hat Linux, Ubuntu). Experienced in system

administration, system builds, server builds, installations, upgrades, patches, platform migrations, trouble-shooting,

security, backups, disaster recovery and performance monitoring.

Assisted compilation of establish standards, policies and procedures for all aspects of UNIX server

environment (e.g., configuration, administration, documentation, etc.)

Experience in security hardening of UNIX, Linux and Windows servers.

Experience in using various network protocols including HTTP, UDP, POP, FTP, TCP/IP, and SMTP.

Proficient DB administration (Oracle, DB2, Sybase and SQL) knowledge for maintaining, and performing

required DB tasks.

Worked on Shell Scripting to automate UNIX environment.

TECHNICAL SKILLS:

Operating Sun Solaris 10/9/8, Linux, RedHat, Ubuntu, Windows

Systems:

Hardware Sun Servers: Oracle SPARC Netra T-4, T-2, Netra T5440/5220, V240, 420R, V440, V480, V490,

V880, V890.

Data Center Servers: E250, E450, E3000 and E3500, M5000, M8000, M9000, T2000, T5120,

T5240, T5440.

Tape Libraries: Sun StorEdge L20/L40/L60, L180,Storagetek’s 9840,6540,STK 700,L-1 1400,

SE-6920 A/B/C Fiber-channel

Arrays: Sun StorEdge 3130, A1000/D1000, EMC DMX 800 and 1000

Tools VERITAS Netbackup 6.0, VERITAS Storage Foundation Suite, Solaris Volume Manager,

Sendmail

Languages Scripting Bourne, BASH, KSH & PERL, C, C++, JAVA, PL/SQL, HTML

Databases Oracle 11g/10g/9, MYSQL, MSACESS

Networking TCP/IP, DNS, NFS, NIS, SSH, DHCP, Cisco Routers / Switches and LAN

Tools Vmware, VERITAS Netbackup 6.0, VERITAS Storage Foundation Suite, Solaris Volume

Manager, Sun Java Studio, Sendmail.

Web Technologies Lotus Domino 5 / 6, Apache 2.0, Weblogic 8.1, WebSphere, JBoss, IPlanet, IIS, HIS, ESX 2.5.1,

25.2 & 3.0 beta.

Work Experience

Practical Labs – Atlanta, Georgia – March 2006 to July 2012

Practical Labs provides telecommunications and custom software development services and products to top-

tier clients. These corporations include: AT&T, T-Mobile, Verizon, mFormation, SmartTrust and others. I

have significant experience supporting several AT&T applications. These included: IMEI Trigger, XDM

Device Management, Synch Adapter LDAP, CNOT (Centralized Notification) & RSS (Roamer Selection

Service).

Managed software maintenance, program fixes and system software releases updates.

Provided post-production support for solving complex technical tickets.

Supporting various applications on UNIX environment.

Software Deployments on request basis for production environment.

Authoring task and test plans for S/W deployments and review with Application teams.

Day to day application support on production and technical documentation for critical prod issues. Provided

on-call support 24x7.

Coordinated weekly status calls and managed resolution of technical issues.

Responsibilities included analysis and resolution of platform applications and database issues. Performed

corrective and preventative maintenance as necessary to ensure optimal performance. Authored technical

MOPs (Methods of Procedure) required for product architectural changes or upgrades as necessary.

Provided technical support and subject matter expertise to customers utilizing our products.

Network Operations Support Specialist – Monitored and evaluated platform key performance indicators,

interacted with clients by phone to resolve technical issues, teamed with engineering staff to implement

updates, new applications and technical resolutions. I was often the single point of contact responsible for

multi-million dollar network platforms after hours and on weekends.

Reliant Services – Carrollton, Ohio – August 10, 2012

• Auditor – examined company financial statements and inventories.

Best Buy – Niles, Ohio – December 1, 2012 to January 20, 2013 Seasonal Job

• Computer Sales – assist customers, with computers, devices, and add on sales. I also managed cash

registers, including finishing sales and accounting at closing.

Education

Georgia Perimeter College – Atlanta, Georgia

August 2009 – November 2011

Additional Skills

Customer Service Support

PC Assembly, Maintenance, and Networking

Ability to troubleshoot and fix computer problems

Excellent verbal and oral communication skills

Typing

Microsoft Word, Excel, and PowerPoint

Phone unit testing; Android, IOS, and proprietary operating systems

Detail oriented

Self-motivated, responsible and dependable

References

Excellent references are available upon request.

Contact this candidate