Customer Service Manager

Career Objectives: I am in search of a fulfilling job opportunity were I

can be myself and offer my years of experience in the fields of

administration and management. I am a well versed community association

manager portfolio and onsite. I have the advantage of being bi-lingual in

English and Spanish, got great organizational skills and keep a positive

outlook in life.

Career Summary

South Florida Condominium Management October

2013 - December 2014

Quatraine Homeowners Association, Inc.

Quatraine Condominium I, II, III & IV Association, Inc. (Miami, Florida)

Licensed Property Manager - Onsite

Worked closely with the board of directors of the master homeowners

association and the four sub-associations to manage and operate the

community. Facilitated the board of directors with alternate solutions and

recommendations to problems between communities and internal support staff.

Ensured property improvement, conducted weekly site inspections, quarterly

water leak inspections and unit inspections before each screening

interview. Supervised projects performed by the maintenance staff,

responded to phone calls and correspondence in a timely professional

manner. Reviewed financials and maintained a professional relationship

with the board of Directors, Unit Owners and Vendors. Motivated the onsite

staff to work as a team. Ran the monthly board meetings for the homeowners

association. Maintained management report on Tops which depicted the

conditions of the community, progress on specific projects and

recommendations. Processed violation letters, work orders, lease and

purchase applications. Updated resident information for the community's

security system, entrance barcode system and management company.

South Florida Condominium Management December 2011 -

October 2013

Quatraine Homeowners Association, Inc.

Quatraine Condominium I, II, III & IV Association, Inc. (Miami, Florida)

Assistant Property Manager - Onsite

Assisted and represented the master homeowners association, four sub

associations and the community manager. Managed the daily operations of

the community, addressed and documented resident complaints, concerns

maintaining a professional and courteous demeanor. Reported incidents to

the board of directors and issued violation letters. Coordinated work

orders with the maintenance supervisor and performed weekly property

inspections. Coordinated and scheduled services with vendors. Processed

lease and purchase applications for all the associations, scheduled

screening interviews with new residents in the community. Updated resident

information for the security system, barcode system and management company.

South Florida Condominium Management May 2011 -

December 2011

Miami, Florida

Customer Service & Administrative Assistant

Effectively communicates and handles all customer service tasks, such as;

resident inquiries, lock box payment verification, background screenings,

purchase and lease applications for condo associations. Assisted property

managers and office staff with the processing of time sensitive mail-outs,

board, budget

and annual mailings. Solely responsible for managing office inventory and

supplies, maintaining vendor invoices, A/P, A/R and a filing system for

over 24 properties.

Poinciana Island Yacht & Racquet Club Condominium Association August

2009 - February 2010

Sunny Isles Beach, Florida

Administrative Assistant

Assisted in bookkeeping, maintained company records and processed work

orders for property manager and maintenance staff. Handled and distributed

all incoming phone inquiries, faxes and emails. Communicated with

insurance company and provided office manager with time sensitive reminders

to avoid lapse in coverage. Maintained office supply inventory and budget

control, saving the company over $1,200 in six months.

Pro Sound, Inc.

April 2008 - January 2009

North Miami, Florida

Office Assistant

Assisted in the processing and filing of the accounts payable and accounts

receivable departments.

Effectively organized a system for office personnel and project managers

that was accessible and organized, saving valuable time and decreasing the

margin of error in billing. Assisted the Vice President in research and

was successful in implementing direct-mail marketing. Processed shipping

and receiving items while managing company inventory, including; client

invoices, A/R and past due notices.

Dorset House Condominium Association, Inc.

May 2003 - August 2007

North Miami, Florida

Administrative Assistant

Directly reported and assisted the Board of Directors in scheduling

contractors, reviewing service contracts, answering incoming calls, faxes

and association email. Effectively scheduled maintenance and cleaning

crews, posted notices, collected and processed monthly association fees for

all residents.

Gold Coast Advertising, Inc.

June 1998 - Feb. 2003

Miami Design District - Florida

Executive Assistant

Assisted the president and chief executive officer of the company.

Scheduled appointments, social affairs, media and client deadlines.

Prepared and revised television, radio and newspaper scripts. Processed and

mailed business proposals and promotional items. Assisted the bookkeeper,

reviewed invoices, payments and maintained the filing system for the

company.

Omian's Emporium

1996 - 1998

Miami Design District - Florida

Store Manager

Assistant to store owner; scheduled appointments, purchased and maintained

inventory, processed promotional mail outs, designed store front, assisted

in bookkeeping, inside/outside sales and maintained client relations.

Education: F.D. Roosevelt High School, Lima, Peru

Ida Fisher Vocational Center, Computer Science and Typing, Miami

Beach, Florida

Gold Coast Professional Schools - CAM License Course

Skills: Fluent English and Spanish

Highly Efficient & Organized

Microsoft Word / Microsoft PowerPoint / Excel / Outlook

TOPS (Professional Property Management Software)

References: Professional and Personal References Available Upon Request.

Contact this candidate