Management Ma

SUDHEER CHANDRA

NO.****, **TH MAIN, **TH A CROSS, BTM 2ND STAGE-BANGALORE

E-mail:****************@*****.***

CONTACT.NO. +91-812******* / /974-***-****

Hospital Administration ( General Administration & Human Resource

Management ^

1. AN OVERVIEW

. A dynamic professional with more than 10 years of extensive and cross-

cultural experience in managing the entire Hospital Administration,

General Administration and H.R functions Independently with demonstrated

leadership qualities.

. Worked as - ADMINISTRAROR- KING SAUD HOSPITAL-UNAIZAH-K.S.A

. Worked as - ADMINISTRATOR- MANARAT HOSPITAL-JEDDAH

. Worked as- ADMINISTRATOR- REPUTED HOSPITALS-INDIA

. Worked as - Manager ADMIN & H.R FOR A REPUTED CO AT OMAN.

. Worked as - ADMINISTRATION HEAD with Boom Constructions, Doha,

Qatar

. About 15 years of experience in Hospital Administration

2. AREAS OF EXPERTISE

A. Hospital Administration, And Human Resources Management

involving:

. Policy Implementation, SOPs for important services, processes

. Housekeeping

. Front Office

. Travel Management(Reservation)

. Security Management

. Facility Management

. Admin, Budget Control

. Pantry & Canteen Management

. Maintenance of Equipment, Buildings, Environment and Aesthetics

. Safety Systems; Transport Management

. Stationery and Stores Management

. Accounting

. Contracts Management

. Vendor Development

. HOSPITAL ADMINISTRATION

Support and manage all activities for the efficient running of

the hospital. Key deliverables will be to enable

quality patient care by implementing most efficient and effective

methods. Ensuring the management of any out of line situations and

escalation's are managed in a timely and appropriate manner and

communicated back to the CEO.

Management

Manage daily operations and ensure smooth service delivery for patient

care.

Develop and implement strategies to increase new patients, referral

patients, follow up patients

Identify continuous improvement in operational processes by developing

appropriate systems Managing all exceptions and escalations

effectively Set weekly and monthly operational targets and ensure

achieving those targets. Supervise various projects and program teams.

Communications

Conduct regular meeting with the staff ensuring effective two way

communications. Attending to visitors, observers, trainees who wish to

know more about the hospital .Corresponding with government and non

government organizations on matters connected

with hospital Administration Ensuring Hospital Management Committee

have accurate and timely information.

Administration

Key Responsibilities:

Ensure that all functions at Front office, OPD, WARD and OT are smooth

and all patients are taken care of.

Resolving to Patient/Patient Relatives concerns

Resolving issues and Escalating issues to concerned department

Ensure to have better patient satisfaction

Ensure Proper action & solution with regard to feed back received from

patients/patient relatives while discharges

Updating Patient satisfactory index periodically

Communicating the key issues on patients

Working with team to improve patient satisfaction

Ensure that MIS Related to patients are generated and a tracking

system is in place for early resolution of complaints.

Ensure instruments maintenance activities are carried out regularly.

Ensure that systematic process of shift handovers and shift

responsibilities are introduced.

Ensure that the periodic Preventive Maintenance Schedule for all House

keeping equipment in place.

Ensure Maintenance of Quality hygiene standards and cleanliness for

the entire hospital

Ensure that daily maintenance work orders are in place.

Ensure the implementation of infection control recommendations for

waste disposal and to ensure that the HK protocols are in line with

infection control recommendations.

Conduct quality audit for biomedical waste Management and pest

control.

Ensure evacuation plan procedures are in place in conjunction with

facility department and to ensure Fire Safety training/fire

evacuations drills are conducted periodically.

Complete accountability of all legal licenses which are related

to hospital operation and its renewal, new enrolment, expiry etc.

Timely maintaining timely follow-ups with concerned execution

department.

Conduct patient satisfaction surveys in consultation with Quality

Assurance Manager time to time.

To know the needs of the patients and the problem areas and take

action on those.

Ensure improvement of management capacity by providing managerial

support towards strategic planning, resource mapping, financial

forecasting, case management protocols, information management, waste

disposal management, quality management inputs, stores management etc.

Documentation of best practices and sharing of hospital work by

participating in various forums

any other duties as may be assigned by the CEO or Chairman of

the Hospital.

. : Human Resources Management:

Handling all aspects of HR, including recruitment, training,

organization development, compensation and benefits as well as

employee relations.

Manpower Planning :- Recruitment, Induction, Deployment, HR policy

formulation, Training & Development, Performance appraisal, career Plan, Rewards & recognition, Compensation & Benefits, New HR practices,

Welfare etc.

HR POLICIES & PROCESSES: - Drafting, modifying the HR policies & processes

flow the policies & schemes and it's implementing across the organisation.

PERFORMANCE MANAGEMENT SYSTEM: - Handling Performance Management System.

Annual & half yearly performance appraisal and increment process of

employees and identifying scope for enhancing the same.

PAYROLL MANAGEMENT: - Handling the payroll management, this includes

employee's records maintenance, time office management, salary preparation,

disbursement, records of unpaid wages etc.

COUNSELLING / GRIEVANCE: - Handling the employees to maintain a healthy

work environment and facilitating Employee Satisfaction Survey and

development activities.

COMPENSATION & BENEFITS: - Periodically assess & implement Compensation &

other benefits for employees.

ORGANISATIONAL DEVELOPMENT: - Conduct surveys to assess the organisational

Health, design intervention & change management

TRAINING & DEVELOPMENT: - Determining training needs of employees &

organize Training programmes & obtaining trainee feedback for assessing the

effectiveness of training programmes. I myself deliver lecture on Project

management, leadership. Motivation, Morale, Time management & Team

building.

LIAISONING WITH GOVT. OFFICIALS: - Liaisoning with Labour Office, PF/ESI

Office & other Govt. offices & Getting all relevant records / data

inspected through various concerned authorities.

EMPLOYEE RELATION: Employee welfare &, their engagement activities through

organizing various HR initiatives like Games, Slogan Competition, and

Health check up camps.

ADMINISTRATION: Responsible for all over administrative works includes

Contract, Benefits, Resources, Procurement & Vendor Management.

Personal Traits: - ENERGETIC, ENTHUSIASTIC, ANALYTICAL, VERY GOOD IN

ORAL AND WRITTEN COMMUNICATION IN

ENGLISH.

CAREER RECORD

PRESENT: JUNE- 2010 TO MAY-2013: HASAN JUMA BACKER LLC Muscat,

Sultanate of Oman

Position: HR & Administration Manager

HASAN JUMA BACKER is a well known group of companies with

nationwide presence

In Construction, travels, trading and contracting

. RESPONSIBILITIES:

Manpower Planning: Recruitment: Induction:

Training & Development: Performance Management:

Payroll: Settlements: Rewards Management:

ACHIEVEMENTS:

Studied the entire system of HR and re defined and implemented

successfully during 2

Year's tenure.

Dec'08 - Feb'10 worked with Boom Constructions, Doha, Qatar as

Administration Head

Responsibilities:

Recruitment: Manpower

deployment:

Documentation process Training &

Development

Performance Management: Exit documentation:

ACHIEVEMENT:

Introduced electronically monitored Time Office function and

integrated it with Payroll

Processing

Jan'01 - Jul'07 worked with Al Manarat Group (Sponsored by Al Harbi

International Traders), Jeddah, K.S.A as Administrator.

Having a strong presence in TRADING, MEDICAL & EDUCATION sectors, they

are one of the well respected groups in Middle East.

Handled entire recruitment process of Medical, Education and Trading

verticals with diverse staff support.

Handled Accounts, front office and cash handling as additional

responsibilities.

ACHIEVEMENT:

Computerized the entire process of Human Resources Management which was

handled manually till then. Worked closely with the

computerization team on functional aspects and brought about a

mindset change among the user departments.

Aug'97 - Dec'00 worked with King Saud Hospital, Unaizah, K.S.A as

Administrator

RESPONSIBILITIES HANDLED:

. Handled Housekeeping of 400 bedded hospital in 3 shifts and General

Shift

. Supervised the Operational details, participated in renewal of

contract, monitored the performance of the vendor and initiated cost

control measures. Standardized the operations to monitor efficiency.

. Supervised the laundry operations and participated in the

modernization process. Supervised the transport fleet operation

including ambulances and VIP vehicles

. Standardized the canteen operations for the best satisfaction of

patients, dependents, doctors and all staff of the hospital.

. Supervised wards regularly and brought about changes in the SOP.

Supervised waste Management with NIL PENALTIES from the health

department of the Govt.

ACHIEVEMENT:

Introduced segregation and disposal of waste as per Health Ministry

standards and stabilized the process.

Jul'93 - Dec'96 worked with B.M. Hospital, Mysore, India as

Administrator

Handled part of hospital Administration to cover Housekeeping, Laundry

services, Canteen, asset management, equipment repair and maintenance,

waste management and General Administration. Liaison with State Govt.

and local bodies.

PREVIOUS ASSIGNMENTS

Jun'89 - Mar'93 with Prasad Memorial Medical Center, Mysore,

India as Administrator

Oct'78 - Mar'89 with Ideal Jawa (I) P. Ltd., Mysore as

Accountant

SCHOLASTICS

Diploma in Hotel Management (U.K) from Professional College of

Management in 1997

B.Com. from Mysore University, India in 1977

Attended various Training Programmes on Customer Orientation, Waste

Management and Performance Management

ITS SKILLS

Well versed with MS Excel, MS Word, Internet and E-Mail

PERSONAL DOSSIER

Date of Birth : 13th October 1958

Permanent Address : Karikkanathu House,

Velliyappally P.O.,

Arunapuram Via,

Kottayam District,.

Kerala

Nationality : Indian

Marital Status : Married

No. of Dependants : 6

Languages Known : English, Hindi, Kannada, Tamil,

Malayalam and Arabic[pic]

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