Customer Service Medical Assistant
Resume:
Andrea C Duncan
*.********@*******.***
Skills
Suture removal Patient check in /out; making charts
Dressing/burn treatment Pediatrics /Adolescents/Geriatrics
Wound dressing/removal Splint’s/ temporary cast (arm, ankle, wrist,
leg)
Injections (IM, SC, ID) Electronic Medical Record
Starting IV lines Scheduling appointments
Ear/eye irrigations Drug testing
Phlebotomy Insurance verification/processing referrals
forms
Education
Currently enrolled at Ocean County College (Associates in General Studies-
Social Science) Graduation May 2015
Diploma Medical Assistant December, 2006 Sanz School Washington, DC
High School Diploma June, 2005 Frank W Ballou Washington, DC
Certification
Registered Medical Assistant
CPR Certified 8/2016
Inova Fairfax Hospital (Falls church, VA)
5/14- present
Clinical Technician
Assist in the delivery of direct patient care under the supervision of the
Registered Nurse. Communicate and collaborate with the care team
members and aid with implementing the plan of care to meet individualized
and developmental patient care outcomes. Utilize information in order to
continuously improve patient care and practice to enhance the achieved
outcomes. Assist patients with daily care activities such as bathing, using the
restroom, walking. Maintain a clean and safe environment for patients with
altered mental status and patients who are unable to care for themselves.
Complete vital and blood draws per doctor’s orders.
St. Paul & Biddle (Forestville, MD)
10/13-4/14
Front Office Coordinator
Performed daily duties associated with running an office. Pulled charts for daily
patient care. Performed administrative duties when patients were not in the
office. Filed paperwork, maintained paper files, sent forms to be processed via
data entry, ordered inventory, processed financial documents, and updated
appointment schedule as needed, sort incoming and outgoing mail, and give
messages to staff and management in other offices. Followed up with patients’
attorneys and claim adjusters for workmen’s comp claims. Set up patients
outside appointments.
Andrea Duncan
(202) 378- 0955
Temp Assignments “Specialties (Oncology, Dermatology, Primary
Care, Internal Medicine)”
1/13-10/13
Medical Assisant
Performed in office lab test, lab draws when ordered by physicians and
outside orders. Filed incoming lab results to be reviewed by physicians.
Manually obtained patients vitals and medication history. Administered
routine injections and travel vaccines (oral and injectable). Dispensed
medications in office when ordered by physicians. Answered telephones and
took phone messages as needed. Packaged and sterilized equipment and
supplies, ensured expiration dates haven’t passed; took inventory of
supplies, equipment and supplies. Assist administrative assistant with daily
duties.
Medics USA (Washington, DC)
8/11-10/12
Medical Assistant/Receptionist
Accurately take patients vital signs and history. Dress patients open wounds
and burns. Assist doctors and physician assistants with pap smears and other
minor procedures. Perform blood draws, urinalysis, and administer injections
as ordered. Start and monitor patients on intravenous lines. Sterilize, prepare
and maintain supplies and surgical equipment. Collect patient’s urine for drug
testing and perform breath alcohol testing following testing guide lines. Set up
and prepare patients for X-rays as ordered. Accurately complete Logistics and
Immigration paperwork. Order lab requisitions using EMR and prepare
specimens for pick up. Apply splints and braces as directed. Perform ear
irrigations and eye washings. Administer allergy shots. Call patients with lab
testing results and instructions to follow per the physician. Keep accurate
count of vaccines on hand also complete vaccine log. Schedule appointments,
verify patients insurance, collect co-payments and register patients for their
office visit.
Temp Assignments (Cardiology, Orthopedics, Dermatology,
Pediatrics “Specialties, Family Medicine)”
12/08-7/11
Roomed patients, stocked, cleaned exam rooms, calibrated machines, and
order clinical supplies. Assist doctor with cast placement, Cortisone injections,
and removal of fluids from patients’ ligaments. Answered multi-line telephone,
assisted patients with concerns, took messages for the doctor. Filed doctors
dictations, file charts at the end of the day. Scheduled patient appointments
check patients in as they arrived for appointments. Performed audiometric
test, Spirometer test, Vision screening, and Tonometer test. Assisted male
physician with female examinations/ beside pap-smears. Printed out patient
lab requisitions forms using a EMR system. Perform patient blood draws,
performed all duties in the lab (preparation of blood and urine specimens,
electrocardiograms. Performed entrance and exit interviews, fill in for front
desk when needed.
Andrea Duncan
Apply holter monitors, download holter monitors to computer and print reports
for the physicians. Pull patient lab work and attached them to the chart.
Document patient’s medication that needs to be refilled; fax patient’s
prescription refills to pharmacy
Concentra Medical Center (Lanham, MD)
10/07-12/08
Medical Support Specialist
Set up sterile suture trays; Assist doctors with minor surgical
procedures(abscess removal, sutures, staples, eye irrigation). Applied wound
dressing and temporary splints, Morgan lenses. Triaged patients, gave
injections(HPV, Hep B, Varicella, MMR, Tetanus, PPD, Rocephin ). Performed
venial punctures, EKGs; Audiograms; Titmus examination; Pulmonary
Function Test; Glucose Test; Strep Test; Mono Test; Influenza Test; Respirator
Fit Test; DOT and Non-DOT drug screens; Breath Alcohol Test. Stocked and
cleaned surgical rooms, Cold sterilized and autoclaved instruments daily.
Ordered medications and clinical supplies as needed. Assisted orthopedic
specialist, made follow-up appointments, triaged patients for the specialist;
dispensed patient medication following the specialist orders. Put together
patient charts; filed the charts after the doctors were done their dictations.
Check patients in/out of the clinic and scheduled follow up appointments
.Faxed and checked on the status of the patients’ referrals, scheduled stat
appointments for patients as needed.
References Available Upon Request
Contact this candidate