Manager Customer Service

Ilze Zane Lemus

**** * ***** *******, *******, California, 92807

Home Phone: 714-***-****, Cell Phone: 909-***-****

Email: *********@*****.***

Career Experience

o 2012 Assistant Management Consultant

o 2012 Administrative Assistant/Marketing

o 2007 - 2011 Senior Community Association Manager/Group Coordinator

o 2001 - 2006 District Manager

o 2000 - 2001 Senior Community Association Manager/Group Coordinator

o 1999 - 2000 Community Association Manager

o 2012 PHOENIX MGMT. CONSULTANTS, Rancho Cucamonga, CA

Utilizing industry specific standards ina temporary capacity, duties include, but

are not limited to:

• Assist in the management of a portfolio of Homeowner accounts.

o 2012 TYLER LIGHTING AND ELECTRICAL, Placentia, CA

Utilizing industry specific standards in a temporary capacity, duties include, but

are not limited to:

• Answering customer calls, preparing work orders and estimates and

marketing to commercial and homeowner association clients.

o 2007 -2011 KEYSTONE PACIFIC PROPERTY MANAGEMENT, INC.,

Irvine,CA

Utilizing industry specific experience and education, duties

include, but are not limited to:

• Supervising an associate manager and ensuring a team of four to six team

members all work cohesively.

• Holding monthly team meetings to address status of ongoing work product

and assisting community association managers with the successful execution

of monthly calendars.

• Serving as a liaison between management and client.

• Supervising contractors (maintenance, landscape, pool, security, etc.).

• Organizing and conducting all association related meetings, special board

meetings, and annual homeowner meetings.

• Prepare budgets, assisting in the preparation of the annual reserve studies,

and in meeting all annual non-profit corporation requirements.

I offer over eighteen years of community association experience to my board

members. I have strong customer service skills, industry knowledge and promptness,

have resulted in my "client first attitude". My dedication to the common interest

development field has proved to be successful in providing the highest level of service

to my boards. I have managed all types of communities from large master

associations to smaller attached product. I am well versed and understand the specific

needs of each type of community.

o 2006 - 2007 Association Manager

PROFESSIONAL COMMUNITY MANAGEMENT

Lake Forest, CA

• Worked with the board of directors to oversee the day to day operations of

associations.

• Supervised and trained a team of seven administrators each, managing

approximately seven to eight associations.

• Prepared and managed budgets in excess of a million dollars.

• Oversaw the work of maintenance personnel hired by the association to

maintain the common area.

o 1995 - 1999 Division Manager

o 1994 - 1995 Association Administrator

EUCLID MANAGEMENT COMPANY

Ontario, CA

• Planned and coordinated reconstruction projects, assisting association boards

during each aspect of construction defect litigation and reconstruction.

• Supervised and trained a team of seven administrators each managing

approximately seven to eight associations.

• Performed association management duties for seven associations.

• Responsible for completion and implementation of special administrative

company projects. supervising contractors (maintenance, landscape, pool,

security, etc.).

• Trained with an experienced administrator in reconstruction and litigation

issues.

• Supervised annual meetings.

Education Bachelor of Science, Business Administration,

Concentration in Accounting

CALIFORNIA STATE POLYTECHNIC UNIVERSITY

Pomona, CA

A.A. Degree, General Education

CHAFFEY COLLEGE

Alta Loma, CA

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