Customer Service Representative

Alex Martinez

** **** ***

New Rochelle, NY ***** US

Mobile: 347-***-**** - Ext:

Email: **************@*****.***

Desired locations:

United States - NY - Brooklyn

United States - NY - Garden City

Work Experience:

G & S Tax Service

21-09 College Point BLVD

College Point, NY 11356 United States

07/1997 - 09/2008

Hours per week: 40

Office Assistant

Duties, Accomplishments and Related Skills:

I supported senior management within the Tax office. I was responsible for providing

customer support services. This support consisted of communicating with existing

and potential clients. I was responsible for organizing company and client files. I

would input required information into the company main database. This database was

used to maintain current and accurate data for senior management. I was responsible

for answering incoming multi line telephones. I would screen each call and

determine where to direct the call and would take accurate messages for senior

management. I would fax required documentation upon request of customers and

other members of my team as necessary. I worked independently updating customer

files and would notify the team leader that the correspondence was received and

updated accordingly. I would communicate orally and in writing to advise senior

leadership of scheduled meetings, this would include the agenda for each team

member.

Supervisor: Jose Garcia 718-***-****)

Okay to contact this Supervisor: Yes

Sierra West Express

5900 Sheila Street

Commerce, CA 90040 United States

04/2002 - 04/2003

Hours per week: 40

Customer Service Representative

Duties, Accomplishments and Related Skills:

While working as a Customer Service Representative, my primary duty consisted of

maintaining the registered company manifest listing. This manifest list was critical

information and was required to be the most accurate. I was responsible for

reviewing entries in the manifest database system to ensure the utmost accuracy. I

was responsible for documenting information from customers and recorded this

information in the system. This system allowed the company's senior leadership to

extract information to analyze company business operations. While working in the

warehouse and supporting the daily operations in the warehouse, I was responsible

for operating the forklift, this included off- loading freight and loading freight. I was

responsible for processing incoming orders, identifying the receipts of material and

assign the SKU (Stock Keeping Unit) numbers. After processing/tagging the material

appropriately according to company standards and processes, I was responsible for

loading the material on the forklift and placing them on assigned pallets and locate

the material in the warehouse according to the SKU (Stock Keeping Unit) numbers. I

reported directly to the warehouse supervisor. I would provide the supervisor with

the geographic location for all items stored in the warehouse. This allowed the orders

to be filled in a timely manner. Also, I speak a fluent Spanish as well as English.

Since I was able to communicate to the Spanish laborers in Spanish, the supervisor

would communicate orally or in writing to me in English and I would communicate

the required daily tasking to the other warehouse workers in Spanish.

Staples

134-01 20th Ave

College Point, NY 11356 United States

02/2001 - 12/2001

Hours per week: 40

Copy Center Service Representative

Duties, Accomplishments and Related Skills:

While working at Staples I was the Copy Center Service Representative. My primary

duty was the responsibility of performing the financial transaction support. I was the

responsible for performing the cash, credit and debit transactions, utilizing electronic

cash register. This task included reconciling the daily cash drawers to the receipts for

multiple shifts. I was responsible for answering electronic pages. I would be called

upon often to address customer inquiries and respond to complaints as well. I would

periodically check floor inventory throughout the store to ensure products were

stocked as required. I would re stock items on the floor to accommodate customers

shopping.

Education:

ASA Institute College of Advanced Technology & Business Brooklyn, NY United States

Associate's Degree 07/2006

GPA: 2.25 of a maximum 2.53

Relevant Coursework, Licenses and Certifications:

Associates’ Degree, Computer Programming-Graphic Design

John Bowne High School Flushing, NY United States

High School or equivalent 01/2001

Job Related Training:

I performed technical support for an on line food market. I developed pages for Website. When I designed

the pages I utilized the following applications; Photoshop, Illustrator and Dream Weaver.

I developed an animation pop-up ad for advertising on entertainment website. The programs utilized

include; Adobe Image Ready and Macromedia Flash Player.

I designed CD covers, brochures, posters, labels, logos, and a web page for various musical acts. I

designed these items utilizing; Adobe Illustrator and Photoshop

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