Customer Service Manager

Kathryn Mitchell

**** * *********** ***** - ***********, TX 75116

***************@*****.*** - 251-***-****

My goal and objective is to obtain the opening position within your company utilizing my skills and previous

experience; maintaining a professional environment with my fellow employees as well as my clients and

customers.

WORK EXPERIENCE

CAT Dispatcher and Insurance Claims Analyst

Pilot Catastrophe Services, LLC. - Mobile, AL - April 2014 to Present

My responsibilities consist of processing insured claims. The nature of this job is very fast past and very

thorough which includes Analyzing and summarizing claims, process legal insurance documents into Audatex,

CCC Pathways or Xactimate, claim system, communicate with the insured, company partner, adjuster, as well

as the agent to provide accurate, timely, and confidential information to the necessary party. I also provide,

run, and evaluate reports to the necessary Partners, monitor claim issues and provide appropriate resolutions.

Manager

White's Big and Tall - Mobile, AL - March 2005 to November 2011

White's Big and Tall Retail Store- Management Team

6848 Government Blvd

Mobile, AL 36606

Customer Service

Inventory Processor

Key Holder

Inventory Specialist

Managerial Duties

Merchandiser

Buyer

Regions Bank- Proof Operator

29 St. Francis Street

Mobile, AL 36603

Accurately Balance, Count, and Verify Transactions

Customer Service

Account Specialist

USA Hospital - Communication Operator

Multi phone line system

Customer Care

Hippa Specialist

Secretary for Physicians

Patient Care

Handle all hospital and medical offices Emergency Codes

THL Financial - Assistant Branch Manager

Manage, Train, and Supervise Employees

Customer Service

Marketing

Account, Collections, and Legal Transactions

Key Holder

Responsible for company's monetary and profit flow

Montgomery Wards - Customer Service Rep/ Account Specialist

Customer Service

Cashier

Inventory

Price Point Processor

Sales

Switchboard

EDUCATION

Business Adminstration Major

Bishop State Community College - Mobile, AL

General Education Studies

John Shaw High School - Mobile, AL

SKILLS

CCC Pathways, NextGen, Audatex, Excel, Microsoft Word, PowerPoint, Microsoft Office, 10 key calculator,

Multi phone line system, Emergency code system, Clerical

Contact this candidate