Customer Service Sales
Resume:
Tanya Emile Casey
Herndon, VA 20171
*****.*****@*****.***
Restaurant Manager & Bar Manager/Bartender - Dragonfly Bistro
Centreville, VA
February 2014 - December 2014
* mixing drinks, serving beer, serving bar food and main menu food at the bar
* ABC inventory reports
* ordering of liquor, replenishment, new stock
* meeting with liquor, beer, wine reps
* evaluating needs and placing orders for US Foods, linens from linen service, ensuring soda lines & guns as well as keg taps and lines are functioning properly
* cash handling, finances, banking, end of day procedures, sales goals and sales analysis
* prepping, restocking, evaluating bar supplies (glasses, utensils, equipment)
* event planning, entertainment, marketing, promotions, menu design, pricing
Bartender/Beer Tender/ Wine Tender - Capital Restaurant Resources
Washington, D.C.
March 2014 - Current
- serving beer, wine, drinks at events and on-call type basis
* presenting beers and wines being offered with knowledge of each product
* events and catering staff
Graduate, Professional Bartending School
Arlington, VA
- Over 40 hours of instruction on the methods and techniques of mixing over 150 different drinks ranging from highballs, shooters, rocks, martinis, and specialty drinks.
- Taught and tested on varieties of liquor and liqueurs.
- Mentored on customer service, interaction, and satisfaction.
- Instructed on the use, cleaning, and maintenance of bar equipment.
TAM (Techniques in Alcohol Management) Certified
Arlington, VA
Current Certification received March 2014
- Certified to have been trained and tested on: alcohol management, recognizing false identification, identifying the clinical effects of alcohol, properly preventing and de-escalating customer disturbances, as well as the knowledge of alcohol laws, rules, and regulations.
Translator/Language Specialist - self-employed - CLS
Goeppingen, Germany; Virginia
July 2008 - Current
- Translation of documents, vital records, books, periodicals
- Assisting several legal firms dealing with mediation, divorce, and other court cases between German/American citizens
- Teaching American English to students at Montessori Kindergarten
- Private language lessons, coaching, and proof-reading
* Reviewing websites frequently updated for grammatical and spelling errors
Lounge Bar Manager - Cafe Tresor
Goeppingen, Germany
December 2008 - October 2013
- tending and stocking beer bar
* weekly ordering, set sales goals, sales analysis, scheduling, inventory
* managing 15-20 employees
* coordinating catering and outdoor events and beer trucks for events
Administrative Coordinator & Department Manager– The Mariners Museum
Newport News, VA
January 2007 – July 2008
- Coordinate internal and external orders for plans and photographs
- Handle client relations to include billing, payments and non-payments and special requests
- Maintain financial and revenue records
- Shipping and mail processing
- Research and data entry
* File and retrieve negatives and photographs
* compile reports, sales, monthly target numbers, year end reports, and forecasts
Sales Associate/ Department Leader – Home Depot
Hampton, VA & Sterling, VA
April 2007 – July 2008
- Specialty Sales Associate
- Schedule deliveries with outside agencies, create orders, follow-up
- Consult with customers concerning decorating and assess customer needs, ensure customer is informed or properly using any suggested product.
- Provide Individualized customer service
* Assess in stock and out of stock product and convey ordering needs to vendors and inventory management.
Customer Operations Specialist – Verizon Wireless
September 2006 – April 2007
- Handle customer concerns including billing, features, special orders, returns, and exchanges
- Assess customer needs through analyzing bills and usage
- Troubleshoot equipment and demonstrate proper use to individual customers
- Use a variety of computer systems and programs and broaden knowledge base with continuous training of systems
- Compile and review reports daily for any abnormalities, process deposits and review for accuracy
Sales/Customer Service, Cashier and Stock Associate – Old Navy
December 2004 – August 2006
- Be attentive and offer excellent customer service by assessing needs and wants and pairing customers with appropriate items
- Run cash register, handle deposits, count vault and close of business. Keep track of overages/shortages and calculate and investigate their origin. Handle credit applications and properly handle confidential information.
- Process shipments and delegate duties on a freight team to disburse merchandise. Know replenishment schedules and assure adequate associates are scheduled to handle shipments.
- Produce reports as to any variances in cash, in-stock items, and shipments and submit them to proper personnel.
US Army – Combat Medic Training
March 2005 – August 2006
- Train in various combat type situations that could be simulated in a given environment with an emphasis of team work and learning and using electronic systems of past and present.
- Strong ability of troubleshooting a wide range of communication equipment both in the field as well as on post.
- Use of computer systems in transmitting sensitive information and some encryption programs
- Training in triage and nursing of acute care patients
Computer Skills/Programs
- Type an average of 55 WPM, proficient in Microsoft Office Suite and Adobe Acrobat.
- Mac and Windows based computers
- Various POS systems
Education/Special Training
- 1993-1997 Robert E Fitch Senior High School, Groton, CT
- 1998-1999 Mercy College, Dobbs Ferry, NY
- 2014 Professional Bartending School, Arlington, VA
Languages/Awards
-Fluent in German
-Home Depot Vice Presidents Award for Outstanding Customer Service
-Recognition in books by Q. David Bowers for translation assistance
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