Customer Service Operator

STEPHEN A. MASON-BROWN

**** **** *****, ** **********, DC 2002 * s **************@*****.***

202-***-****

Summary

To seek a position with an organization that provides growth and career development.

Skills

D riving, communication/customer service, painting exterior /interior

Work Experience

Keany Produce L andover,

MD

Route Delivery D river

Large produce company in the metropolitan area

1/30/14 – 10/02/14

• Drove 26 ft. box t ruck. Delivered produce to grocery stores, hotels, schools and

restaurants anywhere in Baltimore, DC and Richmond, VA. Had to display great

communication and customer service skills towards owners, managers, chefs,

loading dock staff, etc. Responsible for tu rning in accurate paper work including

i nvoices and orders for a future date at the end of the day. Observed the condition

of the t ruck on a daily basis and prepared repair orders that got forwarded to

mechanic’s department.

A&A M & M Contracting Services

Washington, DC

D r iver/Asst. Supervisor (P/T) 07/1997-

Present

Home Improvement Company Specializing in In terior and Exterior restoration, painting

and f looring

• Provide prompt and courteous service to residential and commercial customers.

• Train and supervise crew; responsible for picking up crew so that scheduled

appointments are met each day.

• Maintain t rip logs daily reflecting customer locations, distance t ravelled and

f uel cost.

• Shop for materials, t ransport materials necessary to get jobs completed.

• Review invoices with customers and obtain authorizations/signatures. Collect

payments.

Salvation Army Bladensburg, MD

Route D r iver 03/2008 – 05/2010

One of the largest chari ty organizations

• Responsible developing and organizing the daily route for donation pick-

u ps.

• Perform daily pre-t r ip on vehicle assigned.

• Collect donations from commercial and residential donors.

• Assist with loading and unloading i tems on to the t ruck or loading dock.

• Prepare accident reports being in compliance with company and OSHA

safety requirements.

• Supervised at least 1 helper daily.

Washington Metropolitan Area Transit Authority Landover,

MD

Bus Operator – BWI Route 08/2007 –

5/2008

Metro Train and Bus System for the Washington, DC Metropolitan Area

• Route driver on the BWI route mainly, substitu ted other routes if called upon.

Used

Personable, professional and strong customer service skills daily towards

customers; assisted customers as required with luggage, t raveling information,

etc. Prepared, reviewed and submit ted necessary paperwork to be tu rned in at

t he end of each day.

B. Frank Joy Constr.

Bladensburg, MD

D r iver/Air Compressor Operator 4/1996 – 1/1998

Very popular Construction Company in the Metro DC Area

• Assist with repairs, maintaining and operated air compressors and company

t ruck.

• Assured that certain parts and equipment were delivered on a particular site

i n a timely manner.

• Prepared daily and monthly equipment status reports

• Organized parts room to maximize efficiency and facilitated reordering.

CERT I F ICAT ION

Possess a Class B CDL, Passenger Endorsement and Air Brakes Endorsement.

ED UCAT ION

Washington, DC

Calvin Coolidge H igh School 09/1984 –

6/1987

References Upon Request

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