Engineer Management

*** * ****** **** ***** 801-***-****

Salt Lake City, michaelrhyanmorris@gma

UT, 84103 il.com

Michael Rhyan Morris

Objective Secure a systems administration position with a progressive company that

will utilize my skills, knowledge and experience, while allowing me some

flexibility to finish my degree.

Work August 2012 - February 2015, Insure-Rite, Inc.

Experience Salt Lake City, UT

Systems Administrator

Responsible for all computer, phone and networking systems within the

company, including planning, architecture, purchasing, installation and

maintenance. This is a mixed environment of Windows (2000, 2003, 2008,

and 2012) and Linux (Centos) servers, used for SQL & MySQL databases,

applications servers, FTP & SFTP, web servers, and a Hadoop cluster.

This environment is a mix of stand alone servers and virtualized

servers, utilizing a VMWare cluster and a few using Hyper-V. Including

a PBX w/ Fax Server system and a high availability system with fail

overs that had to have 100% up time. Firewalls, switching, certificate

management, remote access, VPN connections, network and server security,

penetration testing, server hardening, and desktop support were also

included in my responsibilities.

Implemented 24/7 hardware and process monitoring using Syslog, SNMP, WMI

and Zenoss, which in turn identified several issues with hardware

running at maximum capacity and allowed for alerting through email

before issues start. For the few elements that I could not monitor with

these systems, I wrote custom monitoring scripts in Python with email

alerting and logging. Eliminating unplanned outages for nearly two

years. Also implemented an IDS (intrusion detection system) and tied

both the IDS and Zenoss (systems monitoring) into the main ticketing

system, allowing for easy documentation and record keeping of all issues

that arise. Also, using Zenoss and cacti, I created a network

weathermap showing the real time flow of data across the network.

Wrote and created all technology and data security responses for a

winning RFP with the State of Utah. This included diagramming,

explaining, and updating all details about the existing network and

detailing how we were going to meet the new requirements required by the

RFP. I was personally commended by the CEO for my outstanding written

skills and my ability to diagram and explain complex systems in such a

way that they were easy to understand. I have been told by many that my

Visio diagrams are the best they've ever seen.

I re-worked the power in the racks to all use 208v, and utilized the

redundant power that the data center provides to correct the power to

every possible server in the racks. I did this without a single

production server having to be shut down, and in the middle of the

business day.

Also, I implemented new policies on backup rotations, phone etiquette,

password handling, internet usage, email safety, quarterly updating,

yearly security scans, and penetration tests. Moved DHCP from a

residential grade access point to an actual server. Turned up internal

DNS, WINS, an internal WIKI, code repository and ticketing system.

Replaced un-managed 10/100MB switches with managed L2 10/100/1000MB

switches. Upgraded residential grade wireless access point to two

commercial grade access points, allowing for multiple SSID's, a guest

network, using Active Directory and Radius controlled access.

May 2012 - June 2012, Precision Sleep Services

Salt Lake City, UT

PC / Network Maintenance & VPN Tunnel Configuration (1 Month Contract)

Cleaned and reconfigured 40+ PC's and 3 sites network configurations,

including virus removal, shares configuration, firewall

re-configuration, wireless installation and safe browser habits

training. Also I configured VPN tunnels between three locations for

secure file and printer sharing, this required re-working the IP schemes

of the networks at two of the locations, and moved them away from

transferring files using burned CD's to instantaneous file transfers.

This sped up their ability to bill by nearly a week, and increased their

overall file management and monitoring.

2011 - 2012, Zonerecycling.com

Salt Lake City, UT

Information Technologies Specialist

I was brought in to streamline and computerize the entire company. I

started by moving sales from manually listing each item on eBay to an

online store saving more than 30% on all sales. Using the online store

I was able to build an inventory and warehouse management system and

streamlined the acquisition of new products using the existing bar

coding system that was already on the parts. This in turn, also gave

management a real picture of what they had, and what it was all worth.

Finally, utilizing Amazon's sales API I was able to list most products

on both our existing online store and on Amazon automatically.

2004 - 2010, Flying J Communications

Ogden, UT

Technical Support District Manager

Management and support for all services offered to the public and

employees for no less than 30 locations and new location setups. This

included installation, maintenance, support and troubleshooting for

Cisco routers, switches, wireless equipment, kiosks, payphones, and

point of sale equipment. In addition, assisted in planning and

implementing one of the largest wireless networks in the nation. I was

also used as the sole trainer for all new employees into our specialized

group.

2001 - 2004, Flying J Communications

Ogden, UT

Technical Support Engineer

Assisted with the installation and configuration of all new installation

and replacement equipment. Installed cabling and racks for device

communication and storage. Assisted sites in troubleshooting failures

and replacement equipment.

2000 - 2001, Nortel Networks

Orem, UT

Presales Level 2 Engineer

Supervised 12 Level 1 technicians who provided client assistance with

choosing the correct products and equipment for new and existing

projects.

1998 - 2000, Intermountain Satellite Services

Springville, UT

VSAT Installation Technician

Installation and maintenance of new and existing satellite communication

sites. Specifically I was responsible for the large (1.8m and 2.2m)

dishes for the company. Also assisted in small dish (Dish network,

DirectTV) installations.

Skills Windows Server (NT 4.0 to 2012R2) Zenoss / Nagios / WMI / SMNP /

Web Server (IIS / LAMP / WIMP) Syslog

Administration Tip & Ring Installation &

DNS (Windows / Bind) Administration Maintenance

DHCP Administration VSAT Dish Installation and

SFTP & FTP Server Administration Maintenance

Proxy Administration PBX Hardware / Support

Database (SQL / MySQL) Administration PC / Server Hardware

Intrusion Detection System Microsoft Office

(SecurityOnion, Snort, ELSA, Snorby, Apple / MAC Products

Squert) Lotus Notes

Firewall Administration Atlassian Products (Jira /

VMWare / Hyper-V Administration Confluence)

Domain Administration Remedy Ticketing Systems

Fax and Voice Server Administration Nessus / MetaSpolit / NMAP

Wireless Administration Bash / PowerShell & Python

Active Directory & LDAP w/ Kerberos & Scripting

Radius Wireshark / Ethereal

Switching (Layers 2 & 3) Windows and Linux Server

Hardening

Excellent written and verbal

skills.

2010 - Current, Salt Lake Community College

Education Salt Lake City, UT

Computer Science Major Current GPA 2.85.

Currently working to attain a Bachelors of Computer Science. Attending

SLCC to complete the general education requirements, with the goal of

transferring to the University of Utah to complete a Computer Science

degree with a focus on internet technologies.

2011, New Horizons

Salt Lake City, UT

Cisco ASA Firewall & VPN Training

This consisted of two, one week courses focusing on the Cisco Advanced

Security Appliances, including firewall management and VPN / Remote

access configuration.

1998 - 1999, Applied Technical Center

Salt Lake City, UT

MCSE + I Training

This consisted of A+, Networking Essentials, and Microsoft Certified

Systems Engineer + Internet training.

References Available upon request

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