Service Manager, Product Manager

Jitu Patel

** ****** ********, *******, ******* L3P 5T8

Email: *****@*******.*** Tel: 647-***-****

Overview

A committed highly focused product manager with comprehensive knowledge and understanding of Product

Development. Currently responsible for product planning, execution throughout the product lifecycle, including

gathering and prioritizing product and customer requirements, defining the product vision. Working closely with the

sales, marketing and support departments to ensure revenue and customer satisfaction goals are met. Goals driven, I

am able to get along with both work colleagues and senior managers, currently looking for a suitable managerial

position.

Technical Skills

Hardware Development: Muiltouch Technologies

Software Development: Agile Methodologies

Consistent track record of successfully employing best business practices.

Ability to improve efficiency, reduce operating costs.

Demonstrated success in product launches and execution of marketing strategies.

Experience of managing day to day operations.

Proficient with working within operational areas.

Setup multiple International tradeshows around the world.

Employer: Egan TeamBoard Inc Dates of Employment: April 2002 - Present

Title of Position: Product Manager

Responsibilities:

Responsible for managing the product throughout the product lifecycle, prioritizing product and customer requirements,

defining the product vision, and working closely with senior managers to deliver quality and products.

Duties & Achievements

Scheduling and conducting customer facing, product demonstrations.

Establishing multitouch specifications for interactive technologies.

Manage software development team.

Sourced and evaluated new technology partners.

Researching, reviewing & reporting on competitors’ products and features.

Market research & developing the core positioning and messaging.

Developing content for product and company collateral.

Articulating the company’s distinctive competence & the product’s uniqueness.

Managed technical support department.

Worked with government regulators (UL, TUV) to certify products to international standards for EMC, safety and

other standards.

Employer: Egan TeamBoard Inc. Dates of Employment: April 1998 – March 2002

Title of Position: Product Support Manager

Responsibilities: Managed technical department, working with customer service supervisor to provide world class support

to all customers.

Duties:

Managed technical support department.

Resolved escalated technical support issues.

Conducted product and sales training.

Tested software for releases

Responsible for quality control on production line.

Travelled around world for technical issues.

Managed company phone system.

Employer: Samsung Electronics Canada Dates of Employment: March 1994 – April 1998

Title of Position: Technical Service Advisor

Responsibilities:

Trained and certified all authorized service depots across Canada.

Provided technical support.

Responsible for maintaining computer systems with software and hardware upgrades.

Component level repairs to all computer equipment.

Qualified all DOA product.

Maintained inventory in service department.

Evaluate new products.

Reported common defects and solutions to Samsung headquarters.

Resolved parts queries.

Employer: Samsung Electronics U.K. Dates of Employment: March 1991 – August 1993

Title of Position: Comp

Responsibilities:

Repaired computers, monitors and printers.

Built and upgraded system units.

Trained users on new hardware

Provided technical support.

Resolved in-house software issues.

Evaluated New Products

EDUCATION Diploma in Micro Computer Technology City of Westminster College U.K.(1991-1993)

CERTIFICATIONS First Aid with CPR A+ AED – St John Ambulance Expiry Jan 2017.

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