Customer Service Representative
Resume:
Jeuellise Mems
Hardworker
San Antonio, TX
*****@*******.*** - 630-***-****
Is to gain a permanent position with a great company to enhance my skills and grow in my profession.
WORK EXPERIENCE
Customer Service Representative
Ibex Global - San Antonio, TX - January 2015 to Present
Responsibilities
Responsible for receiving 75+ calls in a high volume inbound call center environment from customers regarding
technical concerns, Involving there, Internet, Cable, and Phone service as well as scheduling service orders,
resolving escalated complaints, maintained constant contact with Dispatch Teams regarding customer service
repair. Utilized data entry skills to input customer information.
Customer Service Representative
QVC Inc. - San Antonio, TX - June 2014 to January 2015
Responsibilities
Responsible for Processing orders for our customers, this included: Heavy phone contact, handling 40+ calls
an hour, data entry, order entry, processing payments via computers, perform basic mathematical calculations,
navigating and helping to navigate our website and other systems, great customer service, also a great deal
of multitasking.
Medical Records
Passages Hospice - September 2011 to February 2014
Responsible for using excellent verbal and written communication skills to; answering requests via (Phone,
email, fax, eFax and mail), creating patient chart and updating patient chart (live and/or electronic), maintaining
all medical paperwork from customer information to company contracts, researching patient information
(understanding medical terminology), managing all filing, creating and updating spreadsheet's, as well as
auditing Nurses, Marketers and Social Workers.
Customer Service-Check Processing
Regulus Inc - January 2011 to June 2011
Contract Position)
Responsible for answering all sprint account payments inquires, making sure all payments were connected
with the correct accounts, and this included sorting, scanning, and processing all payments.
Customer Service-Order Entry
LTD Commodities - November 2010 to January 2011
Seasonal Position)
Responsible for Processing orders for our customers, this included: Heavy phone contact, handling 50+ calls
an hour, data entry, order entry, processing payments via computers, perform basic mathematical calculations,
navigating and helping to navigate our website, great customer service, also a great deal of multitasking.
Customer Service-Overnight Sales Associate
Target - Naperville, IL - October 2010 to January 2011
Contract Position)
Responsible for merchandising that included: stocking, inventory management, floor planning, and cleaning.
Customer Service Rep-Healthcare Insurance
Protocol Solutions - October 2010 to December 2010
Contract Position)
Responsible for informing consumers about Health Insurance, this included focusing customer needs and
finding the best plan for them, Heavy phone contact, Handing 40+ calls an Hour, Multitasking, and researching
insurance policies, answering any questions, Great Customer Service, Data Entry and Setting appointments.
Reset Tech
Mosaic - Naperville, IL - August 2010 to October 2010
August 2010 - October 2010
Reset/Inventory Technicians (Contract Position)
Responsible for merchandising that included: stocking, inventory management, floor planning, and cleaning
for nine Walgreen Stores.
Customer Service-Per Inbound (Layoff)
Sears Holdings - January 2008 to January 2009
Was responsible for receiving 75+ calls in a high volume inbound call center environment from customers
regarding ordering merchandise, delivery times, general order questions, and resolving escalated complaints.
Also, maintained constant contact with Delivery Teams regarding customer products. Utilized Data Entry skills
EDUCATION
Management
Rasmussen College
April 2013 to Present
Medical Office Specialist Program
First Institute
November 2008 to January 2009
Diploma in General
Naperville North High School
2004 to 2007
ADDITIONAL INFORMATION
Skills:
Type 40WPM+
Microsoft office - Word, Excel (Create & Maintain Spreadsheets & Formulas), Outlook, SAP, DOS, CPC, PAS,
Smarter mail
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