Customer Service Sales

Kerrie L. Greer **** Robert Street

Pineville, LA 71360

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******.*****@*****.*** . Mobile 318-***-****

Summary

Dedicated Sales Operations Director demonstrating effective leadership in

all aspects of the job. Excels at cutting costs streamlining operations and

developing personnel. Solid experience managing all levels of multiple

projects including budgeting and administration.

Experience

MTPCS, LLC dba Cellular One, Alexandria, LA 07/2008 to Current

Director of Sales Operations

Drove improvements in a variety of operational areas that affected the

overall success of the company - including:

Reduced inventory shrink by 94% YOY

Reduced equipment discounts by 75% YOY

Reduced credit adjustments by 50% YOY

Reduced device returns by 48% YOY

Reduced cash variance amounts to $0.00 per month

Designed, implemented and maintained 23 excel and SQL based reports each

month for executive review

Developed and implemented all policies, processes and programs

Designed and implemented sales and customer care commission system

Maintained and managed all aspects of commission administration for 160

employees

Designed and implemented all quality assurance procedures

Maintained and managed all quality assurance and operational excellence

audit programs for 23 retail locations

Designed, implemented and managed all aspects of classroom and online

training programs for all sales, management customer care and support

staff.

T-Mobile USA, Houston, Texas 07/2004 to 11/2007

Indirect Sales Manager

Responsible for 32 dealer sales locations throughout the Houston Area.

Ensured the highest levels of customer service and satisfaction through

consistent location visits and observations. Organized dealer merchandising

and planograms for greatest exposure of product and promotions. Organized

and delivered corporate training classes.

Retail Sales Manager

Supervised daily sales operations including 13 sales representatives. Led

the regions sales attainment by contributing 400+ activations per month in

addition to 320+ renewals. Reduced inventory loss to less than $53.00 per

month on average. Maintained personnel through training and coaching for

optimum staffing levels with maximum productivity.

Dobson Cellular Systems, Oklahoma/Texas 06/1999 to 06/2004

Regional Sales Trainer

Delivered sales presentations, seminars and training classes to clients and

partners and sales staff. Trained store managers and sales staff,

developing managerial talent by reviewing monthly productivity and

identifying strategies for improvement. Developed all training materials

for delivery.

Retail Sales Manager II

Supervised regional sales operations including 26 sales representatives and

8 retail locations. Ensured the highest levels of customer service and

satisfaction. Recruit and organize personnel to maintain optimum staffing

levels and proper distribution of work.

Indirect Sales Manager II

Managed the Southern sales territory - the largest and most profitable

territory in the region. Directly managed and grew major accounts. Led a

sales team of 18 full-time authorized representatives. Assisted with day-to-

day business needs including customer service, quota attainment,

advertising and budgeting.

Inventory Coordinator

Maintained all aspects of inventory cycles including month-end closing and

accruals and analysis of general accounts. Analyzed data entry systems and

prepared recommendations for system-wide improvements. Processed orders,

maintained customer relations, handled complaints and adjustments for

entire region.

Crea Plastics, Houston, Texas 1994 to 1999

Business Sales / Office Manager

Developed manufacturing strategy, managed budgets, introduced and

maintained unique manufacturing processes, and coordinated partnership

relationships with equipment suppliers. Organized shipping/receiving

departments to implement an efficient customer returns procedure.

Established purchasing and inventory control. Managed production

operations, verifying output levels, quality standards, and line

efficiency.

Education

o Yavapai College, Prescott AZ

1993

o General Education Certificate

2012

o Louisiana State University at Alexandria

2014

o Commonwealth Institute 2015

Functional

Skills

o Microsoft Office - Advanced User- Word, Excel, PowerPoint

o Microsoft Office - Intermediate User - Visio and Access

o Web Functionality - Advanced User - Internet Explorer, Email

o SQL - Basic

o Industry Specific - Lawson, ATLYS, RMS, HO Billing, Lightbridge,

Activations Manager, Cognos, WebCT, Watson, CAM, SAP, Captivator,

Costguard, Primal

Personal

Development

Tom Hopkins Sales Seminar Houston, Texas 2007

Interviewing and Hiring Workshop and Certification, Houston, Texas 2005

Leadership in Action Workshop, Houston, Texas, 2004

Commitment to Customers Workshop, Seattle, Washington. 2004

Manage Multiple Store Locations, Friedman Group, New York City, New York

2004

Dale Carnegie, Oklahoma City, Oklahoma 2003

How to be a Dynamic Trainer, National Seminar, New Orleans, Louisiana 2003

Retail Managers Boot Camp, Friedman Group, Dallas, Texas, 2002

Level II Certification, Nokia, Dallas, Texas, 2002

Inventory and Cycle Counts, National Seminar, Houston, Texas, 2001

Owners Legal Liability, National Seminar, San Antonio, Texas, 2000

Skillsoft E-Learning - Online Classes: Communicating with Employees,

Leading through Change, Time Management and Effective Communication

Honors

Presidents Club, Cellular ONE, 2011 and 2012

Pinnacle Club, Cellular ONE, 2009 and 2010

Excellence is Achievement, T-Mobile 2005 and 2006

Outstanding Achievement for Performance, Cellular ONE, 2003

G.O.L.D. Phone Award, Dobson Cellular Systems, 2002

Circle of Excellence, Dobson Cellular Systems, 2001

Presidents Club, Dobson Cellular Systems, 2000

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