Kerrie L. Greer **** Robert Street
Pineville, LA 71360
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******.*****@*****.*** . Mobile 318-***-****
Summary
Dedicated Sales Operations Director demonstrating effective leadership in
all aspects of the job. Excels at cutting costs streamlining operations and
developing personnel. Solid experience managing all levels of multiple
projects including budgeting and administration.
Experience
MTPCS, LLC dba Cellular One, Alexandria, LA 07/2008 to Current
Director of Sales Operations
Drove improvements in a variety of operational areas that affected the
overall success of the company - including:
Reduced inventory shrink by 94% YOY
Reduced equipment discounts by 75% YOY
Reduced credit adjustments by 50% YOY
Reduced device returns by 48% YOY
Reduced cash variance amounts to $0.00 per month
Designed, implemented and maintained 23 excel and SQL based reports each
month for executive review
Developed and implemented all policies, processes and programs
Designed and implemented sales and customer care commission system
Maintained and managed all aspects of commission administration for 160
employees
Designed and implemented all quality assurance procedures
Maintained and managed all quality assurance and operational excellence
audit programs for 23 retail locations
Designed, implemented and managed all aspects of classroom and online
training programs for all sales, management customer care and support
staff.
T-Mobile USA, Houston, Texas 07/2004 to 11/2007
Indirect Sales Manager
Responsible for 32 dealer sales locations throughout the Houston Area.
Ensured the highest levels of customer service and satisfaction through
consistent location visits and observations. Organized dealer merchandising
and planograms for greatest exposure of product and promotions. Organized
and delivered corporate training classes.
Retail Sales Manager
Supervised daily sales operations including 13 sales representatives. Led
the regions sales attainment by contributing 400+ activations per month in
addition to 320+ renewals. Reduced inventory loss to less than $53.00 per
month on average. Maintained personnel through training and coaching for
optimum staffing levels with maximum productivity.
Dobson Cellular Systems, Oklahoma/Texas 06/1999 to 06/2004
Regional Sales Trainer
Delivered sales presentations, seminars and training classes to clients and
partners and sales staff. Trained store managers and sales staff,
developing managerial talent by reviewing monthly productivity and
identifying strategies for improvement. Developed all training materials
for delivery.
Retail Sales Manager II
Supervised regional sales operations including 26 sales representatives and
8 retail locations. Ensured the highest levels of customer service and
satisfaction. Recruit and organize personnel to maintain optimum staffing
levels and proper distribution of work.
Indirect Sales Manager II
Managed the Southern sales territory - the largest and most profitable
territory in the region. Directly managed and grew major accounts. Led a
sales team of 18 full-time authorized representatives. Assisted with day-to-
day business needs including customer service, quota attainment,
advertising and budgeting.
Inventory Coordinator
Maintained all aspects of inventory cycles including month-end closing and
accruals and analysis of general accounts. Analyzed data entry systems and
prepared recommendations for system-wide improvements. Processed orders,
maintained customer relations, handled complaints and adjustments for
entire region.
Crea Plastics, Houston, Texas 1994 to 1999
Business Sales / Office Manager
Developed manufacturing strategy, managed budgets, introduced and
maintained unique manufacturing processes, and coordinated partnership
relationships with equipment suppliers. Organized shipping/receiving
departments to implement an efficient customer returns procedure.
Established purchasing and inventory control. Managed production
operations, verifying output levels, quality standards, and line
efficiency.
Education
o Yavapai College, Prescott AZ
1993
o General Education Certificate
2012
o Louisiana State University at Alexandria
2014
o Commonwealth Institute 2015
Functional
Skills
o Microsoft Office - Advanced User- Word, Excel, PowerPoint
o Microsoft Office - Intermediate User - Visio and Access
o Web Functionality - Advanced User - Internet Explorer, Email
o SQL - Basic
o Industry Specific - Lawson, ATLYS, RMS, HO Billing, Lightbridge,
Activations Manager, Cognos, WebCT, Watson, CAM, SAP, Captivator,
Costguard, Primal
Personal
Development
Tom Hopkins Sales Seminar Houston, Texas 2007
Interviewing and Hiring Workshop and Certification, Houston, Texas 2005
Leadership in Action Workshop, Houston, Texas, 2004
Commitment to Customers Workshop, Seattle, Washington. 2004
Manage Multiple Store Locations, Friedman Group, New York City, New York
2004
Dale Carnegie, Oklahoma City, Oklahoma 2003
How to be a Dynamic Trainer, National Seminar, New Orleans, Louisiana 2003
Retail Managers Boot Camp, Friedman Group, Dallas, Texas, 2002
Level II Certification, Nokia, Dallas, Texas, 2002
Inventory and Cycle Counts, National Seminar, Houston, Texas, 2001
Owners Legal Liability, National Seminar, San Antonio, Texas, 2000
Skillsoft E-Learning - Online Classes: Communicating with Employees,
Leading through Change, Time Management and Effective Communication
Honors
Presidents Club, Cellular ONE, 2011 and 2012
Pinnacle Club, Cellular ONE, 2009 and 2010
Excellence is Achievement, T-Mobile 2005 and 2006
Outstanding Achievement for Performance, Cellular ONE, 2003
G.O.L.D. Phone Award, Dobson Cellular Systems, 2002
Circle of Excellence, Dobson Cellular Systems, 2001
Presidents Club, Dobson Cellular Systems, 2000