Service Management

Tina Garg Phone- 997*******

****.******@*****.***

SUMMARY: I have around 5 years of experience in the IT industry. I have

expertise in developing application using technologies like Java, J2EE,

Struts, Spring MVC and SQL Server. I have knowledge of Informatica. I am

self motivated, a quick learner and a team player.

Objective

I want to grow both professionally and personally through continuous up -

gradation of knowledge in field of Software Development.

Experience

. Working with HCL Technologies as a Software Engineer from Feb 2010 till

date.

. Worked with NIIT Dwarka as a Java faculty from Jan 2009 - Jan-2010

. Worked with NIIT Technologies as Software Developer from July 2003 till

Jan 2005. Where July 2003 - June 2004 is Professional Practice period.

Software Exposure

. Languages

Java.Basic Unix commands

. Java Platform

Java Programming, Struts1.1 FrameWork, JDBC, Servlets, JSP.,Spring

MVC,Velocity template,Web Services

. RDBMS / Packages

MS - SQL Server 2000/2005.

. Operating Systems

MS - DOS, Windows - 9X, Windows - 2000.

. Software Tools

IntelliJ 3.0.5, EditPlus, VSS, Dream weaver.,NetBeans, SONAR(code

quality),Eclipse,Clear Case

. Web Servers

Tomcat 5.0, Iplanet 6.0., Weblogic 9.2,Apache http server 2.2,jboss 7

Professional Qualifications

. MCA from Maharishi Dayanand University,2003-2008.

. Completed IGNIIT in 2004 from NIIT Limited.

. SCJP 1.6 Certified(2010)

Academic Qualifications

. Graduated from Delhi University in 2003, Hans Raj College with Bachelor

of Sciences.

. All India Senior School Certificate Examination (AISSCE) from Prabhu

Dayal Public School, Shalimar Bagh affiliated to Central Board of

secondary Education (CBSE).

. All India Secondary School Examination (AISSE) from Prabhu Dayal Public

School, Shalimar Bagh affiliated to Central Board of secondary Education

(CBSE).

Professional Experience

. Unemployment Insurance Modernization Unemployment Insurance is a web-

based fully integrated, centralized and flexible Unemployment Insurance

solution providing all core business processes/ functionalities for the

key stakeholders in the ecosystem (Appeals, Employment services, Employer

self-service, Tax, Claimant self service), out of the box. It also

provides easy tax filing and payment options for Employers within state,

while paying benefits accurately and timely to the beneficiaries.

. Company: HCL Technologies

. Duration: May-2013 till date

. Description : Development

. Technology : Core Java, J2EE, spring web MVC 3.0.4, JSP,SQL Server,

Eclipse 3.4.1,JBoss 7.0.

. Roles and responsibilities

. Developing enhanced functionality in different modules

of iGOVERN suite of product like Benefits, Appeals, IWF,

CSS and applying product engineering to build the

product along with continuous improvement.

. Implementing and merging the new functionalities in the

iGOVERN

. Product.Defect Fixing (Both system and acceptance testing

bugs).

. Elsevier AMS is a Managed Mode Application Support and Maintenance

project which caters to support close to 70 EHS PTG applications with

defined Service Levels. Three categories of Service Levels are

applicable: Gold, Silver and Bronze. Application support includes Break-

Fix, Service Requests and Content Management.

Client: Reed Elsevier (U.S.A., Philadelphia)

Company: HCL Technologies

Duration: Feb-2010 till date

Description : AMS

The Elsevier website admincentral.elsevier.com is the

centralized content and data management system for the customer

facing websites such as http://www.us.elsevierhealth.com (2006)

(USD)

sells both Books and Journals for Healthscience,

http://www.elsevier.ca (2006) Canadian Dollar Sells books for

Healthscience, http://www.intl.elsevierhealth.com(2007) ACE is

an Admin tool for managing the user sites using which the sites

can be updated according to the Business requirements. There are

subsystems like Content Editor, E-mail Server hich enable the

formatting of the contents to be displayed on the various site

pages and the mail service.

Mosby's Nursing Consult (MNC) is an integrated online service

which helps bring leading medical resources/ nurses to

efficiently find answers to pressing clinical questions and make

better treatment decisions by

Find answers quickly

Keep up with new developments

Educate patients

Stay informed of new developments in Medicine/nursing

Improve the quality of patient care

Accomplishments:

1) Suggested and Implemented Value adds - Automation Of reports

2) Code Optimization using SONAR. Learnt, Explored and used tool.

3) Mentoring new Team members.

4) No SLA breach for the app that receives highest tickets volume in

addition to ongoing enhancements requests.

5) Have knowledge worked on Interscope

. Ad Auction Network

Client: Invisible Hand

Company: NIIT technologies

Duration: September 2004 -Jan-2005

Description: The proposed Ad Auction Network will have 2 main users,

advertisers and media providers. The system will allow

advertisers and media providers to place the bids for the ad and

the space respectively. The system will serve the advertisements

to the users based on eCPM matching and various targeting

criteria market. Due to the complexity of the Japanese market,

transactions are not carried out efficiently and market size is,

thus, small as compared to some other developed economies.

Majority of advertisers prefer CPA to maximize the advertisement

efficiency while majority of media prefer CPM to secure their

earnings. Matching between the different ad methods is

inevitable for market expansion. eCPM concept will eliminate the

difference among the methods. The auction system will encourage

advertisers to compete among themselves, which results in

increase of bids. In addition, the media will receive ads from

advertisers whose bids are higher than others; therefore, media

revenues will rise.

. Demand Resource System

Client: Sabre Holding(Sabre Holding is a world leader in travel

commerce, Sabre Holdings knows the travel industry. From

merchandising and distributing travel through online and offline

points of sale, to providing a complete software portfolio for

hundreds of airlines, to supplying technology solutions across

the industry, the companies of Sabre Holdings serve travelers,

corporations, travel agents and travel suppliers around the

globe.)

Company: NIIT technologies

Duration: May 2004-Aug 2004

Description: In the Demand Resource System, resource forecasting is done

for demand coming for some assignment. It is based entirely on

a demand being approved at some level (i.e. in the correct

stage), that a Project is associated with the demand, that a

Fulfillment Area has been called out on the estimate, and that

skill sets are identified against that Fulfillment Area.

. Succession Management Web Tool(SMWT)

Client: Sabre Holding

Company: NIIT technologies

Duration: October 2003 - April 2004.

Description: This project was a request to create a new web tool to

support the Succession Management process. It included the

website, the interfaces, and the database necessary to support

the business processes. This tool allowed employees defined as

leaders to update their succession management (SM) profile.

Human Resource (HR) recruiters, partners, consultants will have

access to the tool to update the employee profiles as well as

indicate the more subjective data about the employee's

potential. The Organizational and Leadership Development

department of Human Resources (HR), implement a Succession

Management (SM) process. Following are the Succession Management

process goals for leadership and technical talent:

. Ensure leadership continuity in key positions.

. Retain and development internal talent.

. Encourage individual advancement.

. Tax Data Mart

Client: Sabre Holding.

Company: NIIT technologies

Duration: July 2003-September 2003.

Description: Tax Data Mart consolidated Tax data from different sources

to analyze impact of tax on a given transaction effectively.

This was built by Extracting, Transforming and Loading data from

the multiple systems like - Assets, Billing, Bookings,

Contracts, Employee, General Ledger Account, Labor, Payables,

Customer, Exceptions.

. NIIT Institute

Working as Java Faculty, providing training on technologies - Core Java,

JSP, Servlets, EJB 3.0, STRUTS

Personal Profile

Date of Birth: June 11, 1982

Sex: Female

Permanent Address: B-905 Satyam Appartments,Dwarka sec-18

Tel. No.: 997*******

Email: ****.******@*****.***

Awards and Distinctions

. Have Represented School Team In Basketball, Badminton At Zonal Level And

Karate At State Level

Strengths

. Self Belief, Confidence, Energy to do different things, Hardworking and

Helpful & Adaptability are my main strengths.

(Tina Garg)

Contact this candidate