Customer Service Manager
Resume:
Jennifer Yemec
Rochester, MI. *8306
BACKGROUND SUMMARY
Extensive experience providing counseling, patient care, and leadership
within an adult rehabilitation facility, child / adolescent facility and
The Women's Crisis Center. Additional experience in customer service
skills in a wide variety of positions. Particularly effective in planning,
developing, and implementing therapeutic and educational activities and
programs. Great organizational skills, familiarity with different forms and
computer programs.
PROFESSIONAL EXPERIENCE
New Horizons Rehabilitation Facility, Inc.- Auburn Hills, MI. 2007-
current
Employment rehabilitation facility disabled adults.
. Caseload of 45+ adults.
. Provide counseling intervention services daily.
. Strong problem solving skills.
. Create and implement work related goals for individuals.
. Minimize and defuse stressful situations.
. Complete billing and additional paperwork for funding agencies.
. Work closely with families and/or group homes to provide the best
services available for this population.
. Efficient in CRIS and company forms.
. Understanding of CARF standards
The Wyndgate Golf Course- Rochester, MI. 2005- 2007
Exclusive golf course, clubhouse and banquet facility utilized for catering
special events.
SERVER
. Provides service to 100-400 customers per event in an upscale
environment.
. Utilized good communication skills with co-workers to ensure precise
timing and coordination used for special events.
. Took opportunities to build rapport with diverse populations.
ST. JOSEPH MERCY - FOX CENTER, PONTIAC MI. 2001-2003
Provider of child, adolescent and adult psychiatric and substance abuse
care for individuals.
MENTAL HEALTH TECHNICIAN
. Provided care for youth and adults with psychiatric and/or substance
abuse issues.
. Co- facilitated group therapy sessions, ranging in size from 3-13
individuals on daily base.
. Facilitated up-to-date classes on substance abuse, eating disorders,
depression, grieving and loss, healthy choices, and coping skills.
. Facilitated leisure activities to help empower individuals to understand
how to make more positive choices and to set productive goals for
themselves.
. Created and facilitated counseling sessions with up to 30 individuals
using art and games to help them effectively communicate problems and
concerns.
CHILDREN'S VILLAGE, PONTIAC, MI.
1999-2000
Detention facility for over 500 youth, which teaches coping skills and
consequences for negative behavior.
STUDENT INTERN
. Provided long term therapy for over 100 female teens in crisis
situations.
. Developed behavior modifications for over 30 clients.
. Participated on a 15-member treatment team to implement current service
plans that resulted in at least a 50-75% decrease in incident reports,
violent and verbal.
Yemec, pg. 2
ROOSEVELT ELEMENTARY SCHOOL, KEEGO HARBOR, MI. 1997-1999
Educational facility for over 500 elementary school children of diverse
populations.
STUDENT INTERN
Developed strategies to increase positive peer and classroom interactions
through several methods of therapeutic activities.
. Developed, implemented and facilitated three different therapeutic
groups.
. Supervised 15 different student groups ranging in grade kindergarten to
third.
. Participated in interviews with students and parents to determine
emotionally impaired status and placement.
EDUCATION
B.A. SOCIAL WORK, UNIVERSITY OF MICHIGAN, FLINT.
12/2000
. HONORS SOCIETY @U OF M - FLINT, MI.
1998-2000
A.A. MENTAL HEALTH / SOCIAL WORK, OAKLAND COMMUNITY COLLEGE AUBURN HILLS,
MI.
1998
OTHER RELEVANT TRAINING
CPR and FIRST AID TRAINING
7/11-7/13
RECEIPIANT RIGHTS and DUE PROCESSCERTIFICATE
09/2013
SOCIAL WORK LICENSING
2003-2006
MORC TRAINING
1991-1996
VOLUNTEERED AT:
. Family Matters Seminar, as a Facilitator at OCC Auburn Hills
1996-1998
. Women's Survival, Child Care Center
1998
ADDITIONAL ACHIEVEMENTS
EXCELLENTEMPLOYER PERFORMANCE REVIEWS 2007-
2012
LETTERS OF APPLAUSE FROM PREVIOUS PATIENTS
2001-2003
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