Sales Customer Service

David R Shaw

*** ********** **.

Kent, Ohio *****

PH 330-***-****

Cell 330-***-****

******@***.***

Sales / Customer Service / Technical Support

Aftermarket parts sales for capital equipment manufacture serving the rubber industry.

Distributor sales of electrical, light plumbing, pneumatic, low pressure hydraulic; valves, cylinders, FLR’s, fittings for

contractor, commercial, industrial, institutional and equipment / machinery builders for automation and MRO. Assist

customers with problem solving and resolution through technical phone, fax, email and occasional onsite support.

Support outside sales force, with product searches and customer follow up. Having developed abroad technical

understanding of numerous products, assist in proper item selection based on circuitry and performance requirements.

Work with engineering and purchasing departments to update and or source solutions for outdated or obsolete parts

replacement and product improvement. Helped to establish procedures to increase production of assemblies, by reducing

the required time and steps involved.

Management / Supervisory

Monitor inventory through sales usage reports, open order and requisition reports to establish need, delivery and quantity

levels. Source and qualify vendors, negotiate purchase price levels, delivery terms and damaged or shortage issues.

Review and analyze sales to establish and maintain profitability levels and pricing matrix.

I have effectively managed groups ranging from 5 to 32, inclusive of administrative, sales, warehouse, maintenance and

field service personnel. Developing and building on a basis of team and interdepartmental co-operation. Selected and

scheduled in shop and field technicians to perform tasks needed based on best skill levels. Help train technicians in

proper use of tools and test equipment, assist in diagnosis of problems. Monitor safety and security of personnel and

premise. Implement procedures to correct and enhance the use of computerized scheduling, billing and inventory system. .

Staged and scheduled work flow to meet customer needs and requirements, based on sales or service requirements.

Electrical / Mechanical

Shop and field service of electric motors and controls. Rewinding and redesign of single, three phase and DC electric

motors. Trouble shoot dismantle repair and reassemble, electrical and mechanical equipment and machinery. Update

electrical services, select design and build control circuits. Repair of equipment including welding and machining of parts

as needed. Make and fit bushings, shafts and housings, use of oxy- acetylene and electric arc to weld and braze, operate

engine lathe, drill press and Bridgeport mill. Proficient in electrical power circuits up to 480 volts. I have attended classes

in NEC updates, along with pneumatics, hydraulics and welding. Installed and maintained electrical circuits, piping for

air, water and gas lines, selected, purchased and installed tools.

Employment History

3/2008 – Present McNeil NRM Inc., Akron, Ohio Manager After Market Sales

Supervise daily activity of Aftermarket /Spare Parts sales department. Monitoring system and customer pricing levels to

assure profitability, review daily, weekly and monthly sales and open order reports for shortages creating delays in

shipment. Work with purchasing and production to correct errors and improve processes, analyze part usage and purchase

history to recommend reorder points and economical purchase quantities. Work with customers maintaining friendly and

professional relationships to further business growth. Assist purchasing and engineering with sourcing needed parts for

new or obsolete equipment. Prepare quotes and Proforma Invoices for domestic and international clients, obtained through

direct, fax or email inquiries. Work closely with warehousing and shipping manager to assure order quality and process

improvements. Work with AR department for billing, credit and collections issues when needed. Provide technical

assistance for customers through email, fax, and phone and on sight visits. Perform domestic and international field

service when needed to assist engineering service department.

8/2003 - 3/2008 Tusko Sales & Service, Akron, Ohio Service Manager

Manage in house and field service operations for electronic and gray wares product for commercial and institutional food

processing equipment. Provide friendly and courteous contact with customers to determine service needs for scheduling of

technicians as needed based on skill levels and product grouping. Work closely with sales for new equipment installation

and equipment removal or relocation. Assisted technicians with field and in house repairs when needed; locate and review

of electrical schematics and mechanical prints to identify parts for purchase from OEM or suitable substitution. Research

obsolete items to design or locate manufactured replacements, develop circuitry, weld and machine parts as needed. Work

with vendors to resolve warranty issues and establish training for technicians. Establish procedures for proper data entry

to system for better inventory control through location tracking, cost analysis and establishing of sales pricing.

3/2002 - 3/2003 All Seasons RV, Streetsboro, Ohio Service Administrator

Work directly with customers and sales for work order write up covering service needs and new unit sales. Assign and

schedule work orders for technicians, process tickets for billing. Studied new computer system and setup procedures for

work order entry, created entry short cuts by establishing BOM for units based on accessory packages or vehicle towing

needs. Linked work order and sales processing directly to purchase order development base on inventory levels and job.

4/1998 - 5/2001 Fluidraulics Inc., Twinsburg OH, Inside Sales / Customer Service

Inside sales of pneumatic and low pressure hydraulic cylinders, fittings, valves, filters, regulator and lubricators. Assist

customers with product selection based on need and information gathered. Enter orders into system for in house or vendor

direct shipment. Establish and enter into system product part numbers and create BOM based on product and application.

Assist customers and outside sales team with circuit troubleshooting and development. Monitor inventory levels and

establish stocking levels through sales analysis. Develop procedures for in house custom product assembly and labeling

reducing process time and improving delivery time.

2/1992 - 10/1997 Wolff Brothers Supply Bedford Ht OH Operations Manager, Inside Electrical Sales

Began as Counter Electrical Sales assisting customers through in person and phone order entry, recommend additional or

alternate products, provided sales of all products electrical, plumbing and HVAC. I accepted a promotion to operations

manager, becoming responsible for the daily functioning of warehouse, delivery and administrative personnel. Monitored

inventory through daily cycle counts, open order reports, nightly branch stock transfers. Worked with purchasing

department to establish or correct product stocking levels through report analysis. Hired, trained and scheduled personnel

based on work load and need, performed annual performance reviews and disciplinary actions as needed. Monitored and

or performed facility, grounds, equipment and vehicle maintenance and security.

6/1975 - 2/1992 Shaw & Mercer Inc., Kent OH Manager, Shop Foreman, Electrical/Mechanical Technician

I started as a teenager performing building and grounds maintenance for our family owned Electric Motor repair

business. At the same time learning and developing skills and knowledge in electrical and mechanical repair and service.

I continued on after graduation as an electrical and mechanical technician performing in house and field service. My

duties included motor repair, rewinding and redesign, control circuit troubleshooting, repair, modification and design.

Mechanical repair of pumps, for potable water systems, circulation, irrigation and sewage, repair and replacement of gear

drives, seals, bearings, hoists, power tools, compressors and generators. Welding and machining of various components,

using tools such as a drill press, Bridgeport mill and engine lathes. To learn business practices I spent time performing

office functions in AR/AP, job costing, quoting, invoicing, vendor warranty processing, inventory analysis, control and

purchasing. All experiences which help me to continue the business after my father’s death in 1982 until it sold in 1988

and my departure in 1992.

Education / Training

Graduate Theodore Roosevelt High, Kent, Ohio

Majors: Math, English, 1400 Hours of Vocational Electronics

National Institute of Technology, Cuyahoga Falls, Ohio

Diploma: Applied Electronic Technologies

Certificate: Industrial Electronics

Certificate: Microprocessors

Southern Ohio College NE, Akron, Ohio

Course Studies in: Management, Business Law and Accounting.

Maplewood Career Center, Ravenna, Ohio

Making the Transition to Management

Executive Mid-Management

Ohio Bureau of Workers Comp., Columbus, Ohio: Teaching the Safe Operation of Powered Industrial Trucks.

Dale Carnegie: Effective Speaking and Human relations

Daily use and knowledge of:

Microsoft Office Professional Applications

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