Customer Service Management

CERESE D. P. RAMOS

. **** Sunbird Terrace . Deltona . FL 32725 .

. 407-***-**** .

. **************@*****.*** .

OBJECTIVE: To obtain a position where my extensive administrative and

customer service skills will contribute to the growth, efficiency and

productivity of the company and where I can establish a long-term career.

QUALIFICATIONS

. Proven commitment in meeting . Supervisory Experience.

deadlines.

. Dynamic team player and proven . Advanced in Microsoft Office

leader. Suite.

. Data reporting and reports . Advanced in database systems.

compilation.

. Ability to work under minimal . Detail-oriented and time

supervision. management skills.

. Able to prioritize in a fast paced . Files and records management.

environment.

. Process complex administrative . Event planning experience.

procedures.

. Analyze problems and create . Exceptional customer service

solutions. skills.

. Strategic and ability to make sound . Commitment to excellence and

judgments. efficiency.

EDUCATION

Bachelor of Science degree in Business Education

Bethune-Cookman University

Daytona Beach, Florida

CERTIFICATIONS

Notary Public, State of Florida

PROFESSIONAL EXPERIENCE

09/2014 - Present

Winter Park Tech Winter Park, Florida

Business Office/Finance Clerk

Accomplishments:

. Producing accurate daily account balance reports.

. Providing stellar internal and external customer service.

Responsibilities:

. Processing incoming inquiries by phone, fax or in person.

. Creating and maintaining spreadsheets and databases for accurate record

keeping.

. Managing and maintaining outstanding balance accounts records.

. Providing students and third party agencies with tuition fee quotes.

. Creating and processing purchasing orders and following through until

completion.

. Match invoices, purchase orders and packing slips for processing payment.

. Communicate with vendors as needed.

. Research various accounts payable issues.

. Receiving and processing payments and recording them accurately on the

ledger card.

. Balancing cash drawer daily and processing daily reports.

02/2014 - 8/2014

Medtech Institute Orlando, Florida

Registrar

Accomplishments:

. Assisted with preparing the campus for an ACICS accreditation visit.

. Consistently provided on time and accurate class scheduling each term.

Responsibilities:

.Collected, recorded, maintained and reported student records within FERPA

guidelines.

. Issued registration and enrollment reports and maintained and updated

Campusvue records management systems.

. Met with students to complete withdrawal and reentry process and

documentation.

.Collaborated with the Program Directors to create and build the class

schedules for each program and maintained student schedules for each

program through graduation.

.Assisted the Director of Education with managing and maintaining student

retention.

.Managed and maintained student transfer credits processing in Campusvue.

. Audited student records to ensure accuracy and compliance with state,

federal and accreditation requirements.

. Processed status changes and ensured accuracy in CampusVue database.

. Posted attendance daily and monitored attendance for at risk students.

. Posted final grades at the end of each term and managed re-take class

scheduling.

. Assisted with the planning and coordination of the annual graduation

ceremony.

06/2009 - 12/2013

Central Florida Institute Orlando, Florida

Registrar

Accomplishments:

. Assisted with preparing CFI for an ABHES reaccreditation visit and

responsible for stellar records reviews within the Registrar department.

. Participated in the conversion of Central Florida Institute from clock

hour to credit hour by facilitating in the set up of department functions

in CampusVue database, document revisions, and training of staff in daily

operations.

. Assisted with CFI during their transition of closing and teaching out

students.

Responsibilities:

. Oversaw and processed all administrative activities in the area of

enrollments, registration, academic records, transcripts, verifications,

graduation/completion, re-admissions and student withdrawals processing.

. Issued registration and enrollment reports and maintaining and updating

records management systems.

. Audited, maintained and updated records regularly to ensure accuracy and

compliance with state, federal and accreditation requirements.

. Served as CFI committee member for student appeals and issues.

. Met with students to complete withdrawal and reentry documentation.

. Processed status changes and ensuring accuracy in CampusVue database.

. Posted attendance daily and monitored attendance for at risk students.

. Posted final grades and issued report cards each term.

. Assisted with the planning and coordination of Advisory Board meetings

for all programs.

. Provided official documentation such as academic transcripts and

processed graduate diplomas.

. Received all incoming inquiries for continuing education, meet with

students to process their enrollment and follow up with students through

certificate completion.

. Supervisor for front desk staff, administrative assistants and intern

including timekeeping, employee development and performance evaluations.

. Met with newly hired employees to process all hire and post hire

documentation.

. Created and maintained personnel records on site for all staff and

faculty.

. Processed expense reports.

. Liaison to the corporate office human resources department.

. Conducted background checks for incoming new students or externship

students as needed.

07/2007-06/2009

Everglades University Orlando, Florida

Registrar

Accomplishments:

. Assisted with preparing the Campus for a SACS Accreditation visit and

responsible for stellar academic records reviews within the Registrar

department.

. Collaborated with the students to produce and distribute the first campus

newsletter.

Responsibilities:

. Maintained the academic files and records of students both past and

present.

. Audited student academic files regularly to ensure accuracy, compliance,

and integrity.

. Met with students each term to complete academic advising and review

satisfactory academic progress.

. Posted attendance daily, monitored attendance and followed up with at

risk students.

. Recorded and monitored final grades for satisfactory academic progress

and issued report cards.

. Managed student transfer credits and maintained accuracy in CampusVue.

. Created student class schedules and ensured that schedules were correct

until graduation.

. Processed student status changes and maintained accuracy in CampusVue.

. Provided official documentation such as academic transcripts and

processed graduate diplomas.

. Collaborated with the student services department to plan and execute

student activities on campus.

04/2005-07/2007

Orlando Regional Medical Center Orlando, Florida

Radiology Image Support Specialist

Accomplishments:

. 100% accurate and timely processing of records request.

. Consistently provided exceptional internal and external customer service.

Responsibilities:

. Utilized the MISYS and PACS systems to provide image support for

radiologists, doctors, patients, technicians, and clinical staff.

. Processed incoming requests for patient records and demonstrated

excellent customer service.

. Provided accurate and timely radiology records to doctors, medical

facilities and hospitals.

. Scanned and updated patient records in the PACS system as needed.

. Maintained organization and structure for patient records in the film

library according to agency requirements.

COMPUTER SKILLS:

. Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher,

Outlook)

. CampusVue

. IBuy

. PACS

. MISYS

. Internet Explorer

. WordPress

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