Project Manager Management
Resume:
John P. Coughlin
Rock Tavern, NY 12575-5514
845-***-**** . ********@*****.***
www.linkedin.com/in/jcoughlin
SUMMARY
IT Compliance and Risk Program/Project Manager with more than 20 years
experience in managing multi-tiered, high performance distributed
enterprise application & business operations management projects across
numerous global business, financial, and intellectual capital asset
portfolios. Proven success in returning high quality results, driving
increased productivity, reducing costs, and developing strong client
relationships. Skilled in all facets of project management development
life-cycle from requirements gathering, analysis and conceptual design
through architecture, testing, and implementation. Experience in field
operations management.
.
Core strengths in
Business Process Development & Test Plan Development & Management
Management
Business Process Analysis Contract Analysis & Negotiations
Compliance & Risk Management and Migration & Sunset Project Management
Mitigation
SELECTED ACCOMPLISHMENTS
Business Process Analysis & Development
. Established and implemented end-to-end processes for business
administration of AR/AP, product ordering & tracking, project scheduling,
customer & vendor relationship management, HR, payroll, legal, tax &
regulatory filings, and electronics records management & archiving for a
NJ-based environmental remediation company lowering overall operating
costs by 25% and increasing revenue by nearly 85%.
. Developed and implemented a standardized strategic risk management
process and roadmap that raised corporate-wide Product Owners/SMEs
compliance awareness and reduced the backlog and frequency of risks
within company applications by 50%, worldwide.
. Re-engineered worldwide deployment forecast collection and reporting
processes to include program spreadsheet automation and a quarterly
collection cycle that reduced the overall forecasting work effort by more
than 90%.
. Developed and consolidated standardized reports used for corporate-wide
risk management, tracking and analysis of the worldwide IBM application
portfolio.
. Created and implemented a process and plan to package and deliver 5
worldwide applications, resulting in cross-functional improvements and
shared services savings that cut enterprise-wide delivery costs by 50%
($50K).
. Streamlined the function of 400+ complex programs into a system of 3
automated batch processes of 50 simple programs that lowered customer's
monthly operating and maintenance costs by over 75% and reduced their
disk storage by over 90%.
. Established a 6 pronged customer centric application deployment process
to reduce the complexity, cycle time, and cost of application rollout and
end-user availability, while maintaining a high-level of customer
satisfaction and involvement.
. Created an end-to-end Deployment Guide and skeleton project plan template
that simplified, consolidated, and standardized the deployment and
rollout of IBM business management applications, worldwide.
Compliance & Risk Management, Mitigation, and Test Plan Development
. Collected, analyzed, and reported application performance, availability,
and usage metrics to executive management.
. Risk Mitigation & Test Plan Manager for audit readiness of 26
applications related to asset management, problem reporting and tracking,
labor billing, services procurement, and intellectual capital management.
. Drove risk closure by establishing and maintaining cross-functional
partnerships between key IBM Executive management stakeholders worldwide.
. Performed application compliance root cause analysis and created risk
mitigation plans to eliminate asset risk.
John P. Coughlin Page Two
Contract Analysis & Negotiations
. Established and negotiated a SOW between IBM-Headquarters and IBM-Sydney
Australia for worldwide application testing.
. Established Service Level Agreements (SLAs) with key service provider and
customer stakeholders; for 10 worldwide applications.
. Negotiated annual SLA, and SOW contracts for operational and technical
shared services between IT Maintenance Support and Business Project
Management Office to ensure value and efficiency based on the customer's
prioritized needs and budget.
. Resolved all Severity 1 problems, ensured all service level commitments
were met, and support processes followed.
. Subject Matter Expert in IBM audit compliance issue resolution for:
Application Standards Compliance & Applicability (ASCA), Semi-Annual
Compliance Assurance (SACA), Financial Instruction Compliance (FIC),
Sarbanes-Oxley Compliance (SOX), Corporate Instructions for Application
Development Standards (CI162, and ITCS104).
Migration & Sunset Project Management
. Migrated 6000+ end users off of 45 regional business applications onto 24
strategic worldwide IBM applications and sunset the 45 regional
applications in 9 months.
PROFESSIONAL EXPERIENCE
ACADIAN TECHNOLOGIES, LLC, Franklin, NJ 2013 - 2014
Vice-President - Project Management & Business Administration (2013 -
2014)
INTERNATIONAL BUSINESS MACHINES CORPORATION, Hopewell Junction, NY 1989 -
2011
Compliance and Risk Management Project Manager (2009 - 2011)
Technical Services Professional - IBM Security Compliance Lead (2007 -
2009)
Project Manager - IBM Lifecycle Services (2002 - 2007)
Project Manager - WW Deployment Strategy and Support (1997 - 2002)
Project Manager - BMS WW Development (1995 - 1997)
Project Manager / Leader - IBM Application Development (1989 - 1995)
TECHNICAL SKILLS
Platforms & Tools Word, Excel, PowerPoint, Lotus Notes, Outlook,
Quickbooks, Google Apps, Cloud storage, basic
experience using SQL and creating Use Case & UML
diagrams
Methodologies Lifecycle, Waterfall, and Agile
Defect Tracking Tools ManageNow
Project Mgmt Microsoft Project
EDUCATION
. BA, Computer Science, Mount Saint Mary College, Newburgh, NY
. BA, Mathematics, Mount Saint Mary College, Newburgh, NY
VOLUNTEER / AWARDS
. Vice-President - Washingtonville Central School District Board of
Education (7 yrs)
. Audit Committee Co-Chairman - Washingtonville Central School District (3
yrs)
. New York State School Board Association Member (7 yrs)
. Awarded 2011 & 2010 US President's Silver & Bronze Volunteer Service
Awards, respectively
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