Customer Service, Sales, WareHouse, Banking, Admi office Work
Resume:
Lewis Massaquoi
**********@*****.***
Objective
Seeking a challenging position where my skills can be utilized and where there are more opportunities to advance to a
more challenging level and to be part of a company where my experience and skills can be use and nurture as sales and
customer service professional.
Qualification
• Strong commitment to cooperative team work in fast paced environment
• Strong Organizational Skills-Self motivated-Ability to learn quickly
Golden Key Realty and Mortgage Banker INC 02/2008---Present
Position: Office Coordinator
• Scheduling appointments, answering inquiries, typing memos and other correspondence.
• Efficiently managed all important telephone calls, collected and sorted mail, screened and initiated telephone
calls
• Maintained daily tasks list arranged meetings and made appointment with individuals on a priority basis.
Verizon Wireless 06/2010 12/2014
Position: Solutions specialist
• Helping existing as well as new customers in the purchase and selection of services and products.
• Make outbound calls for customer follow-up and prospecting opportunities, maintain clean retail work area,
effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving
of repairs with third party repair vendor and basic handset repairs and or system upgrades.
Arvato Digital Services 05/2008-11/2009
Position: Wireless Technician
• Provided technical telephone support to correct software and hardware problems on their wireless devices
(BlackBerry, Android, Apple, Window) Educate customers on support options and the steps being taken to
resolve their issue
AT&T 08/2006-03/2008
Position: Assistance Manager
• Analyzed past sales figures to set targets and enable sales-forecasting techniques.
• Motivated the store team to increase sales and ensure efficiency
• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues
• Identified resource requirements and assigned responsibilities to different sales staff through proper
coordination.
T-Mobile 03/2004 - 06/2006
Position: Lead Sale Associate
• Responsible for helping customer chose the appropriate wireless product and accessories recommended future
to their account
• Increase data sale new activations and upgrade in location to exceed corporate target
Education Pittsburg HS Obtain HS Diploma
Los Medanos College Working on AA in Business
Skills and knowledge of software use
Ms Window XP, Vista, 2000, 2003 Ms Office-Outlook-Quick book Data entry warehouse stocking
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