Management Analyst

Gregory Grey

**** ******** *** ***********, ** **704 309-***-**** ****.******@*****.*** Skype: Greg.Grey64

CAREER OBJECTIVE:

Systems Business Analyst, with 28 years delivering cost -effective, strategic and process planning, high -

performance IT P&C Insurance solutions to meet shifting organizational demands and technology. With my long

term expertise as a Systems Business Analyst in P&C Insurance (Auto, Fire, Life, and Health), I bridged business

problems and IT solutions to organize and achieve the institutions goals.

SKILLS SUMMARY

Collaborative, Cross-functional Team Business Process Analysis &

work Improvement

Effective Oral & Written Requirements Gathering & Engineering

Communications Problem Solving

Results Driven Use case development

Project Coordination User Acceptance Testing & Evaluation

Data Analysis and Reporting Advanced Microsoft Office Skills

PROFESSIONAL EXPERIENCE

Concert Technologies, Martinsburg, WV www.concerttech.com January 2015 – Present

IT Vendor Management Specialist

Provided strategic vendor management, contract management, and industry expertise to enable

company business objectives. Responsibilities include:

Managed team of 3 people including hiring and training, planning, assigning, and directing

work, resolving problems, and conducting employee appraisals.

Primary participant in the effort to re -write and implement the ma ster vendor support

agreement and procedures

Backfill for employees on daily tasks when needed. This kept me “in the trenches” with

the daily tasks at hand.

Communicate and/or implement company HR policies with my direct reports.

Develop ed and distributed internal management reports.

Recommendations to leadership of possible p rocess improvement when observed.

State Farm Insurance Cos., Bloomington, IL July 2011 – July 2014

www.statefarm.com

Vendor Risk Management Analyst

As a Vendor Risk Management Analyst, it was important to document every location where

the vendor was doing work for State Farm and how the work was being performed.

Documented data sent or stored at offsite or offshore locations. Any location working with

data that was considered Non -Public Information (“NPI”), such as Social Security Number, had

to get the approval of upper leadership. Canadian work being done off site or offshore had to

get approval from a special Canadian committee of leaders as well. Trade -secret information

(new coverages, for example) required the approval of senior leadership.

State Farm Insurance Cos., Bloomington, IL June 2009 – June 2011

www.statefarm.com

Systems Business Analyst

Partnered with systems leadership to:

Provide accurate budget and resource information to make cost effective decisions for their

components.

Perform gap analysis to help other systems leadership determine upcoming resource needs so

skilled resources were available when needed.

Lead meetings to discuss their current work and budget status, along with future budget

planning.

Created meaningful reports and online dashboards by meeting with systems leadership to

determine what information was the most meaningful for decision making.

State Farm Insurance Cos., Bloomington, IL June 1998 – May 2009

www.statefarm.com

Vendor Business Analyst

June 1998 – June 2009

I partnered with systems leadership to:

Locate and secure properly skilled resources from a variety of vendors when needed.

Provide qualified candidate resumes to systems leadership. Once selected, I ensured selected

candidates had the appropriate agreements and accesses (building and systems) in place before

work started.

Perform more work at offsite or offshore location s. Using my overall vendor experience, I

influenced leadership that their work currently performed onsite could be performed more

efficiently offsite or offshore at a lower cost.

Gather leadership’s opinion how work was progressing and the quality of work was

satisfactory

Discuss any required contract changes or planned extensions.

Educate them on the different types of souring contracts from Staff Augmentation (hourly)

contracts to Results Based and Managed Services contracts.

Lead Gap Analysis helping other leaders determine upcoming resource needs, so skilled

resources were available when needed.

Educate them on the policies and proced ures working with non-employees (external

associates).

As a vendor business analyst, I also:

Lead the creation of new vendor relationships which included contractual and technical

specifications.

Managed daily (tactical) vendor activities.

Addressed strategic vendor issues.

Reported vendor statistics to senior leadership on a regular basis (monthly, quarterly, and

annually)

Validated monthly vendor invoices were accurate and sought approval to pay from systems

leadership.

Met with senior leadership to organize and lead division meetings for our group of over 120

State Farm staff within the External Sourcing area.

Coordinated the review and accuracy of each external core vendor’s Business Continuity Plan

with various stakeholders and ensured they met acceptable criteria.

Evaluated vendors for properly skilled resources and submitted resource requests when

needed.

Collected information from leadership via surveys and meetings to record their overall

satisfaction with vendor resources. Analyzed the results of the meetings and surveys and

compiled the results into a detailed and meaningful summary for systems leadership.

P artnered w ith leadership to ensure that proper contracts were in place befo re the work

started.

A ssisted in the development of p roject r equirements, screens, reports, testcase s and

u secase s for a custom-built application for external sourcing to manage consulting

vendors, contracts, financial information, and associates.

State Farm Insurance Cos., Bloomington, IL June 1986 – May 1998

www.statefarm.com

Systems Analyst

Working various analyst positions within the area that supported the agents’ computer s ystem, I:

Led projects to create new rate quote applications for the Health, Fire, and Auto insurance

lines. This included f acilitating meetings with user groups and actuaries

Visited agents’ offices to gather opinions of preliminary screen flow and printed materials that

resulted from new rate quote systems.

Led various small teams (10-15 members) performing requirements definition, application

development, complete and accurate testing, execution, and implementation of various

applications and legislative and company-directed updates.

Implemented a scripting solution to improve the quality and time spent testing various

applications. This automated testing to save time, talent, and money testing application

changes and updates. I became the area expert in this test scripting tool. It was called

“Hiperstation”.

Partnered with various stakeholders to define the scope of required changes based on project

requirements. Translated the project requirements to technical requirements, organized project

teams with skilled resources, set the project schedules, lead the application development,

programming, testing, and implementation of projects within the Agents Computer Systems area.

Application experience includes Health, Life, and Fire rate quotes and Auto Applications.

Experienced in MVS Operating System, MTM Operating System (State Farm) PL/1, REXX, CLIST,

JCL and CICS.

Provided third level helpdesk support to agents and resolve their computer application

problems.

Education

Bachelor of Science - Information Science, Hartwick College Oneonta, NY

Life Office Management Associate (LOMA )

Associate in Insurance (CPCU -INS)

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