Customer Service Sales

Rachale Nickson

**** ****** *******, **. *****

773-***-****/933-6714

*************@*****.***

Seeking position as a Service Advisor, where I can work in a diverse, dynamic atmosphere that

thrives on innovation technical expertise and creative solution. I am also a team player

who believes in great customer service, investigating the issues at hand and negotiating

each and every problem for a successful outcome. I have over six years of strong

customer service experience.

Creative problem solver adept at consistently achieving superior quality results within a

Overview

time frame in a fast paced environment. Solid experience delivering

exceptional levels of customer service in a variety of professional environment.

Effective verbal and written communication, skilled in online and face to face,

analysis documentation and reports. A team player with the ability to think

strategically, act tactically and utilize well developed analytical approach to

find cost effective solutions. Comfortable with handling multiple tasks.

Skills Summary Excellent Time Management

Excellent Analyzing Skills

Excellent Negotiation Skills

Excellent Customer Service Skills

Organizational Skills

Strong Computer Skills

Excellent Problem Solving Skills

Excellent Detail Orientated Skills

Professional Wildwood Estate Property 0 8/12-Present

Experience Project Management

Duties consisted of Managing and Directing project with emphasis on

time, scheduling control. Having the ability to investigate,

evaluate and negotiate damage of the property that needs

special attention. Setting up appointments for contractors

while reviewing their proposals and contracts for the project

as well as assuring cost effective resolution. Handling other

issues concerning the property. Hired and prescreened

candidates for this project. Used several tracking system to

find the right candidate for the project. Ability to maintain

high levels of confident information pertaining to the

prospective client. Knowledge of human resource practice and

producer. Ability to build a strong relationship with diverse

clients. Supervising over twenty-four tents and three buildings

on issues concerning the property and Insurance of the

buildings.

Ability to Negotiate and Investigate claims with the property while

speaking with a second and third party to solve the issue.

Carson Pirie Scott 0 7/13-Present

Sales-Consultant/Recruiter/Part-time

Duties consist of being a Professional Consultant specializing in

advising and promoting cosmetic products to consumers. This

consisted of knowing the product being sold and educating the

consumer on the different ingredients in the product.

Consistently meeting and exceed the weekly and monthly

quarterly and annual sales goals. Posses creative and

innovating sales ideas that promote the product being sold that

increase sells. Ability to Network and Negotiate with the

customer for a closing. Market products for a higher sales

goal. Handle enquiries produced by the customer, investigate

the issue and provide the necessary feedback. Enroll and

Register customers for credit cards and advance sales. Count

the registers each and every night to make sure the draw

balanced.

Highly self motivated. Create marketing displays for sales of items.

Gwen Day-Care Service

Assistant Director 01/12-05/13

Duties consisted of Maintained and tracked records and files related to

service provided by the program. Responsibility consisted of

motivating staff to maximize collaboration retention growth.

Develop educational programs that adhere to childcare.

Ensure accuracy and timeless of all paperwork and reports.

American Intercontinental University/Senior Recruiter 08/08-11

Duties: Consisted of advising Duties Consisted of advising

students on establishing academic and career goals; identifies the

educational and career options appropriate for each student.

Maintain student files and records, documentations of all

pertinent student information and updates in People-Soft

regarding changes to student skills. Evaluate and make

recommendation on student petitions to re-admission in addition

to explaining placement test score and evaluating transcripts.

Conduct person interviews to qualify candidates and to explain

academic programs. Working in a high volume call center

environment. Experience in high volume call environment.

Working in a 24/7 call center environment. Experience with

tracking system. Ability to maintain high level of confidential

information concerning the prospective students enrolling in the

program .Schedule appointments for incoming students and

advising current students. Conducted new students orientation

and informed each and every about the policies. Evaluate

candidate fit to company needs and make recommendation to be

accepted into the program based on the interview.

North-Western College/Admission Advisor 2003-07

Wood Lawn Organization/Case Manager 2003-04

Board of Education/ Educator 1990-03

Computer Skills Proficient in Microsoft Word, Excel, Window-XP, People-Soft, Database

Management System, IBM Mainframe Hard-Ware System, AS/400 (POS)

Point of Sale, PowerPoint, SQL, SMS, Outlook,Excel, Email and Access.

Education Talco-Tracking System /ATS Tracking System.

Chicago State University Chicago, IL. 06/1989

B.A. Communication/Minor: Accounting Completed

Chicago State University Chicago, IL. 60619

Incomplete Master HealthCare Administration

St. Xavier Chicago, IL. 06/1998

B.A. Education/Minor Psychology Completed

Certificate: Pharmacy Technician

Certificate Security Guard

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