Customer Service Representative
Resume:
Curriculum Vitae
Address:
Philippines
Nzanzuwavo Mbaleka
Mobile: +639*********
E mail: ************@*****.**
Career Objective
To secure a position where by hard work, dedication and the ability to acquire new skills will
advantage any company I work for.
Experience
> Chartreuse Prime Recruitment Specialist Inc.: Operations manager and French consultant
(April 2104 to March 30)
. Recruitment, selection and evaluation
. Monitoring the performance of the personnel
. Audit of data integrity
. Handle Quebec investor’s communications
> Freelancer French interpreter and projects, proposals and online games translator: Jan 2013 to
march 2014
> Call center Telecommunication, working as Implementation Advisor/ French technical Support
at Acquire Asia Pacific from May 2011 to December 2012
• Do help customer with small businesses to improve their customer services by selling then
toll free number, configuring their phones due their needs and request.
• Set up their account with RingCentral and also troubleshoot all issues
• Credit Card related Transaction
Call center Technical Support Representative/Multilingual with Cyber net Slash Support (CSS)
in Taguig from August2010 to April 2011)
I was supporting wireless and wired networking that required the use of devices such as:
Routers, modems, IP camera, network accessories, VoIP, wireless, Power over Ethernet, KVM,
Switches, Power line, Adapters, Print servers and others.
Where knowledge of computer hardware and software, usage of different operating system and
navigation using different browsers was highly recommended.
>Call center Customer Service Representative/Multilingual in a Financial account with Stream
Global service,. (October 2009 to June 2010)
We were supporting a Gift card of the American Express bank where we had to:
Entertain all the inquiries regarding all transaction made by our Customers using their Gift cards
Check their transactions history
Place online orders for them and other transactions
Training : 1. Heath District Office (Zone de Santé Urbano Rurale de Katwa) 6 months
2. Youth Alive Training for Trainers: 5 days of learning how to keep young alive when you
are conducting and activity with them, which helps me to build a relationship with customers?
3. Deaf mute Communication: half day training. The benefit of this training was to learn
how to have patience even with the person you cannot entertain easily.
Skill Set
Computer Literacy : knowledge of wireless and wired networking devices configuration such as
• Routers
• Switches
• Access Points
• Modem
• KVM
• USB wireless/Bluetooth
• IP camera
• Power line
• Print server
• Wireless printer
• Wireless speakers and others to be connected to the network
: Knowledge of remote access of IP camera, Routers, and others that requires
the use of IP address
: MS office 97 2010
: Use of different operating systems
: Navigate with different browsers
: Little knowledge of web designing
: Basic computer trouble shooting
: Telecommunication via VoIP (set up and configuration on mobile and telephone
computer with different OS)
Fundamental Web designing (HTTP, FTP, HTML, oracle but I need a training to remember all)
Educational Qualification
2006 2008: Adventist International Institute for Advanced Studies (AIIAS)
Country : Philippines
Master’s in Public Health: Almost completed, where I had to learn health promotion and how to use the
modern technology in health system information
Institution: Adventist University of Lukanga
Country : Democratic Republic of Congo
Qualification: Bachelor in Public Health
Completed: 2005
High School: Mahuzurio High School
County : Democratic Republic of Congo
Qualification: Diploma in Bio Chemistry
Completed : 2001
Accomplishment
2010: Basic computer skills (1 week)
2012: Networking Fundamentals (2 weeks)
2008: Nutritional Screening in the Community (one month)
2006: Internship in Health District Office (6mos. w/ 1 mo. in a Therapeutic Center
Personal Details
Date of Birth: July 29, 1980
Languages known: English, French, Swahili, and other African Dialect
Nationality: Congolese
Strengths: Hard work, Smart work, good attitude, Friendly Nature, Team work.
Interests and Hobbies: Working in the community, basketball, and volleyball, badminton, composing
religious songs, playing guitar, piano and flute and learning new languages.
Contact person:
• Omar Ocampo. Rigncentral Team Leader, ****.******@***********.*** +639*********
• Sabina Nolan, Trendent Team leader CSS
*******@*****.*** +639*********)
Declaration
I certify that the statements made by me above are true, complete and correct to the best of my
knowledge and belief.
Nzanzuwavo Mbaleka
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