Manager Customer

VINAY KUMAR SINGH

Mobile: +91-945*******

Email: *************@*****.***

To take up the responsible position of a front office assistant manager and enhance the reputation of the organization by catering efficient and timely services to customers.

PROFESSIONAL SNAPSHOT

Key Skills

• Proficient with the basic hospitality practices.

• Highly efficient at communicating and extending quality customer care services.

• Brilliant time, task and personnel management abilities.

• Ability to organize data in a systematic format.

• Capability to complete the assigned task on time and in a prescribed manner.

Work Experience

Designation: Front Office Assistant Manager

Organization: Mohan Hotel Charbagh, Lucknow

Duration: January 2011 – till date

Responsibilities:

• Support the front office executive by handling all front office activities.

• Register the names of the customer checked-in and checked-out of the hotel.

• Fulfill the registration requirements and hand out keys to the customers of the allotted rooms.

• Make available different services of entertainment, laundry, travel or tour to customers on their request.

• Coordinate between several hotel departments and ensure timely completion of activities.

• Communicate with customer via telephone call, letters, or email and provide them with information, as requested.

• Maintain customer databases send them greetings on special occasions and inform them about latest offers and facilities regularly.

• Make sure that certain customers make complete payment of the bills and ensure there are no outstanding bills.

• Provide customers with a friendly and welcome ambience.

• Maintaining all the activities for the shifts guest feedbacks and services recoveries.

• Working on IDS software.

EDUCATIONAL CREDENTIALS

Professional Qualifications:

Master of Marketing Management (Marketing) 2010

I.B.M.R.College Chainchwad, Pune

Pune University

Bachelor in Business Administration 2008

R.S.M.T. College, Varanasi

Purvanchal University

10+2 (Science) 2005

Sanatan Dharm Inter College, Varanasi

U.P. Board

10th 2003

Smt. R.D.I.C. khuniyawn Siddharth Nagar, U.P

U.P. Board

PERSONAL VITAE

Date of Birth: 12th Oct, 1987

Languages Known: English, Hindi

Permanent Address: S23/81C Dhelwariya Chaukaghat Varanasi, U.P

Correspondent address: Mohan Hotel Charbagh, Lucknow-22600

VINAY KUMAR SINGH DATE

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