Customer Service Administrative Assistant

JUNA GJATA

540-***-**** ******@*******.***

LinkedIn: linkedin.com/in/junagjata

KEY SKILLS

• • •

Customer Relations Written Communication Interpersonal Skills

• • •

SPSS/SAS/SQL/Access Time Management Data Evaluation

• • •

Siebel/Client Profiles Project Management Critical Thinking

• • •

Data Analysis Microsoft Office Problem Solving

• • •

Fluent In Albanian, Italian MOS Excel 2013 Expert Management Skills

EXPERIENCE

CFA INSTITUTE Charlottesville,

VA

Temporary Administrative Assistant- Exam Matters, Professional Conduct Program, January 2015 to Present

Assist Special Investigators with their cases

Manage multiple investigators’ cases simultaneously and verify and ensure information accuracy and confidentiality

Oversee the printing/copying/scanning/handling and delivery of confidential examination materials

RADFORD UNIVERSITY Radford, VA

Graduate Assistant-Accounting, Finance and Business Law Department, January 2014 to December 2014

Administered assignments and exams for Managerial Accounting, Intro Business Finance and Financial Decision Making

Tutored undergraduate accounting students in Principles of Accounting

TJX COMPANIES INC. Bridgewater, VA

Intern-Financial Losses Department Summer 2014

Assisted in mid-year shrink reviews for Bridgewater, Philadelphia, Las Vegas and Pittston Distribution Centers to identify the

top ten departments and vendors incurring financial losses for the company

Extensive use of Excel in preparing reports for decision making review from management

Used SAS, SPSS and Access in order to retrieve and analyze the data

Achievements

Through analyzing large datasets, identified merchandise, brands and departments reporting financial losses in the Charlotte distribution

center through overages and shortages resulting in decreasing losses for a top vendor by 74%

Compiled a new report to run year-to-year comparison on vendors ‘product data to reduce overages/shortages for all Distribution Centers

of the Marmaxx Group

Created and formatted complex tables, entered advanced functions and extensively used Pivot Tables

Applied Word styles to result in more usable and readable format

MARKETING & DISTRIBUTION

Tirana, Albania

Merchandiser-Marketing & Sales Department October 2012 to June 2013

Ensured products were displayed properly and adequately stocked in client locations for brands such as: Procter& Gamble,

Pringles, Jack Daniels, Jägermeister, Grey Goose Vodka, etc.

Responsible for building and maintaining long term relationships with clients

Analyzed sales data, complied and submitted orders for goods and checked expiration deadlines for perishable food products

Spokesperson- BIC “Back to School Campaign August 2012 to September 2012

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Via in-store demonstrations provided product information, answered questions, and encouraged purchase

Intern- Finance & Logistics Department July 2009 to September 2009

Attended training sessions on processing orders and customer service in the Logistics Department

Prepared standard accounting reports

Managed accounts payable, prepared checks and account statements, and reports for the Finance Department

Achievements

Through analyzing sales data, identified areas and stores that were more profitable for specific merchandise

Supervised spokespersons for Procter & Gamble Campaign, developed their communication skills and checked their knowledge about

product’s features

JUNA GJATA

540-***-**** ******@*******.***

LinkedIn: linkedin.com/in/junagjata

EDUCATION

RADFORD UNIVERSITY December 2014, Radford,

VA

Master in Business Administration; Concentration in Business Analytics and Research

Outstanding MBA Student (Fall 2014)

UNIVERSITY OF TIRANA July 2012, Tirana, Albania

Bachelor in Business Administration; Concentration in Marketing

Thesis: “The Training Process of Salespersons in Vodafone Company-Albania”

ORGANIZATIONS

RADFORD UNIVERSITY

Radford, VA

MBA Student Association

Scheduled activities (including career

fairs) to encourage professional development of MBA students

Managed organization’s revenue,

expenditures and accounts

Used social media tools for MBA

students’ activities

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