Project Management
Resume:
Murari Kumar Jha
Murari Kumar Jha
Professional Summary
Is a Senior Consultant with Capgemini USA PLC During his NINE years stint at Capgemini, he has been involved in
Architectural Design and Application Development Management for the Business Applications servicing the Credit Cards
Domain.
He is a Subject Matter Expert in the SNAP, CDM & RAD systems for Bank & Retail credit cards. He has worked mainly
on CICS, VSAM, JCL and COBOL and tools like File-aid, change man, CA7, Expeditor, SAR etc. for Credit Card
Services and Retail Services under Financial Services on creating designs, analysis, planning, forecasting, estimating,
coding and testing for the enhancements. Currently he is playing a role of Senior Business Analyst for Credit UI – Front
End Product for Fiserv Card Services.
In addition to his technical skills, he has also been a Leading and Managing Application Development Efforts that have
successfully implemented numerous Business Application based projects in the Cards Domain.
He has handled responsibilities ranging from assisting development efforts to Managing and Controlling Development
efforts for over 15+ associates during this process. He has also handled SIX client facing roles during this period where he
aptly coordinated with the Business function and Technology groups to ensure seamless delivery of Application products
through the Offshore Delivery Model.
He holds a Master’s degree in Computer Applications.
Skills Profile
Technical
MVS, Windows
Operating System
OS/390 Mainframe (Client/Server)
Environment
VSAM, DB2
Database
None
Internet Tools
COBOL, JCL, CICS, EASYTRIEVE, ASSEMBLER, SAS, REXX
Languages
CHANGE MAN, EXPEDITOR, FILEAID, ABEND-AID,CA7, SDSF, SAR, MQ,
Other
File Manager, TWS
Functional
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• Forecasting and planning of activities.
• Aware of the processes needed to be followed in a CMM level5 company.
• Have taken part in project management activities like approving billing and
timesheets, preparing weekly status report, resource planning sheet and updating
the Metrics sheet, SLA dashboard etc.
• Prepare Project Closure Reports, QMR for the projects that are completed and
delivered.
• Issue and risk management – Timely escalation and action, Issue forecasting.
• Managed project schedules, milestones, and key deliverables
• Outstanding team player with an exceptional operational and technical knowledge
base, record of proven success in leading Project teams to long lasting and cost-
effective IT solutions.
• Proficient in collaborating between Business Partners, Customers, End-Users and
Technical Team members to develop and implement high quality IT projects.
• Escalate relevant issues and risks in accordance to the account specific Process.
• Track and escalate action items, tasks and issues
• Ability to design, develop, and effective implementation of plans as well as an
ability to suggest the changes in the project work
Management and
• Strong analytical and problem solving skills. Analytical approach and ability to
Leadership Skills
research as well as ability to comprehend the requirements of the project work
• Ability to maintain an excellent relationship with customers and team members for
better results
• Open to learn new things and a fast learner with high stress tolerance levels.
• Team Player with demonstrated ability to work in harmony with associates,
management, and customers
• Coordinated the successful simultaneous development of several projects.
• Work well independently as well as with teams
• Quality management by 100% effective reviews and process compliance
• Ensuring quality deliverables.
• Inculcate process values to the peers
• Successfully coordinated with 15 members offshore team from onsite
• Lead 18 members team from offshore as a Project Lead
• Take responsibility over the task assigned and keep updated about all the tasks
currently active in our subsystem that is developed.
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Murari Kumar Jha
• Completed the Mainframe training program which explains about the overview of
mainframes and trains upon the programming languages used in mainframes.
• Sufficient knowledge about technical matters as well as domain expertise in order
to get the new joiners to the team trained to align them to work comfortably in the
team.
• Conducted induction and training for new joiners into project, mentored fresher
who have newly joined the project.
• Have taken training sessions at organizational level (with L & C team). Conducted
various Technical and Functional trainings.
• Attended the following training programs
Base I (Vision Plus)
Training &
Base II (CMS)
Development
Base II (TRAMS)
Base II (FAS)
• Completed Banking Stage 1 training
• Completed Payment Stage 1 training
• Completed 32 PDU’s required to appear for the final PMP exam conducted by
Project Management Institute
• Attended Leadership Development Program “Evolve” conducted by L&C team
• Completed SIX Sigma Yellow Belt certification in month of April 2012
Professional Experience (In Reverse Chronological Sequence)
Fiserv Global Services August 2014 – Till Date
Fiserv Global Services,
Senior Business Analyst Capgemini, Lake Mary, USA
Project Description:
Credit UI (Fiserv Credit UI – Front End Product): Credit UI is front End product for Banking and Cards business. This
Product will help to create user friendly front end for the entire user to serve for Card and banking customer. The
application will serve as the front end of the VisionPLUS credit platform. The data to create the workflows will be
independent of the VisionPLUS Mainframe screens and this will be achieved by using Web Services calls.
The goal of this project is to create an application that is intuitive, appealing, and efficient for the user. It also aims at
increasing client satisfaction and productivity. The new UI system will be introduced as an upgraded release. It will
eventually replace the current Credit Management 2.0 (CM2.0) user interface. This project is intended to increase the
prospects of Fiserv’s offering to its clients. The project will help overcome the limitations of current UI application, which
is primarily based on screen scraping.
Following are the responsibilities of mine –
• Analysis of requirement document and architecture vision document provided by CS(Card Sevices team) and
create the User Stories
• Have a meeting with product team to design the user interface screens
• Maintenance and management of a daily query log for use case clarifications
• Iteration-wise maintenance of a use case tracking catalogue with functional and non-functional requirements for
all iterations
• Prototyping for technology components/user experience
• Design Use Cases and Functional Specification.
• Analyze Back-end (Vision Plus) Functionality and propose the business solution.
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• Analyze the Web services requirements for Vision Plus
Capital One Cards Services – Rapid Application Development (RAD)/TEM February 2014 – July 2014
(Test Environment Management)
CAPITAL ONE, Capgemini,
Technical Specialist/Scrum Master (Agile Process) Pune, India
Project Description:
Card Scheme 3 Project:
“Card Scheme” denotes the card numbering scheme that determines the card numbers assigned to Embosser records
associated with an account. For Card Scheme 3, account numbers and Card Numbers are unique. Currently in CRS other
than Costco all other portfolios are with Card Scheme 0 (Non-relationship account in which account number and card
numbers are same).
This project covers the functional and technical design changes required in the system to make sure that the code is card
scheme 3 compliant; and the basic CMS functionalities specific to Card scheme 3 are available. This will make the system
ready (with some development effort) for new portfolios with Card Scheme 3 to be implemented in CRS platform, in
future.
Long Term Cell Phone Dialing Strategy Project:
The legacy COF card area has initiated a project to identify cardholder phone numbers that are cell/mobile phones. The
goal is to identify whether or not the number belongs to the cardholder in order to use it for collections activity.
With this project RAD is impacted for Third Party validation Process. In this process RAD will Extract Data for accounts
which are coming from CTA and then after applying qualification criteria these account will be sent to third party for
Validation i.e. Neustar.
Direct Merchant Conversion:
Capital One shall convert eligible Metris customer data to Capital One's collection tools as part of the overall HSBC -
Metris conversion project.
Specifically, Capital One shall convert customers' data to the debt management tool (3PDM), Peregrin, through a one-time
only conversion window scheduled for April 2014. The customer's rates through FDR shall be maintained at Capital One
and customers should see little to no impact on their current workout plans.
Once converted, former CRS customers shall be flagged in Capital One systems and their account history shall be
available for agents to view. The terms and conditions for the collections accounts shall also be treated the same as
Capital One legacy customers' accounts. CRS RAD will send the Workout program data file include historical and active
workout data for customers to DDE on the day of conversion. DDE process will do the file and field validation and will
publish the clean file. The Workout program clean file will be used to create the tickler file which will be sent to Peregrin.
Workout program file along with CDW tables (to extract account related information) will be used to create conversion
refresh file and send to Peregrin. After sending the one-time conversion refresh and tickler file, Peregrin will send four
conversion decision files as per BAU layout and name. These files will be used to fulfill the required actions as it happens
today in the BAU code.
Responsibilities
• Capital One will implement project using AGILE methodogy going forward. Hence I have been identified as an
Scrum Master for TEM (Test Environment management).
• Participitation in S2(Scrum of Scrum) meeting to raise any impediments which might impact deliverables.
• Engage in discussion with team in daily stand up meeting to get the status update from each associate
• Schedule meetings with business stake holders, IT development teams, solution architects etc. for requirements
elicitation.
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Murari Kumar Jha
• Drive the meetings, keeping everyone at par, answering the queries of all the different parties present in the
meetings.
• Engage in discussion with business stakeholders regarding what they want to be developed for the migration to
be successful
• Understand the needs of the business and capture the requirements that is deemed as essential and important for
the migration
• Document the requirements in the standard template used by the client
• Engage in discussion with technical architect and IT developers to identify the solution to meet the requirements
• Was actively involved in Requirement Breakdown through the Requirement Traceability table that ensured
coverage of impact was optimum.
• Was involved in Estimation reviews for projects and ensured that the estimation covers the complete impact and
size of the project.
• Was actively involved in reviews of Test Scenarios of complex functions. This took care of adequate span of the
scenarios during the test phases.
• Actively participated in all code walkthroughs throughout the year ensuring appropriate translation of Impact /
Requirement to design.
• Answer any questions from the development and testing team on the requirements
• During the course of the project if business identifies any new requirements or need to change any requirements
already approved by stake holders then that will have to done through Project Change Request process
• Upload all the project documentation to central repository used by the client
• Am responsible for delivery of various application development phases to the client and translating business
requirement to a technical need for the offshore application development delivery.
• Am responsible for discussion of various technical initiatives that were triggered at Offshore / onsite and come
up with a plan / decision for its implementation
• Am actively involved in various Performance tuning opportunity discussions with the Client and Infrastructure
group in order to implement Cost Saving Initiatives.
• Am activitly involved in the discussions and testing with vendors like OSD&A, AIS, Sound Bite and with
Associations like Master Card.
• Prepare and send weekly & monthly status report to client as well as Capgemini higher management
• As a Technical specialist responsible to ensure a better health for the Technical and Functional designs of the
Application projects.
• Daily Defect tracking and reporting during System Integration and User Acceptance testing phase.
• During the period took steps which ensured a high Quality Load of 99.5% in SIT, 99.8% in UAT and 99.8% in
Production. This exceeded the business account goals for the entire year.
• Handled the scheduling and monitoring of the project as well in terms of Effort and Schedule Variance. All the
variance for the project was within permissable limits.
• Ensured that all Root Cause Analysis of Defects are implemented and tracked them to closure.
• Provided regular tracking on all delivery front to the Offshore Manager.
• Played a significant part of the Cost Saving Initiative process
• Took active participation during implementation planning and actual implementation phase.
• Tracking of all Client SLAs and taking steps to ensure all critical or non critical SLA are met
Environment: Operating Systems: MVS, Hardware: Mainframe Related, Software / Special Tools: CICS, DB2, JCL,
CA-7, TWS, WHIRL, Easytrieve, IBM Utilities, Expeditor, Changeman, Endevour, Fileaid & Abend-Aid
Languages: COBOL
Capital One Cards Services – Rapid Application Development (RAD) October 2012 – January 2014
CAPITAL ONE, Capgemini,
Onsite Coordinator/Lead Mettawa, IL, USA
Project Description:
As part of acquiring HSBC’s North America cards business, Capital One Finance signed many Transition Service
Agreements (TSA) with HSBC to provide continued connections such as services, operations and technology
infrastructure to support the acquired card business until it is integrated with legacy Capital One cards system. These
TSAs also cover the services Capital One Finance would be providing to HSBC to support parts of their cards business
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which was not acquired by Capital One. These are temporary agreements until both HSBC and Capital One can achieve
full separation in all aspects such as services, operations and technology infrastructure. These separations are planned in
phased manner in regular releases. All the TSAs are to be completed by Q2 2014.
RMS Migration to RECAP Project:
Recovery Management System (RMS) is a system provided by the vendor Fair Isaac to house and process delinquent
accounts that become delinquent over an extended period of time due to non-payment of credit card bills and later on
making them charge off. This system also manages the link between agencies, attorneys, internal work flow, bankruptcy
tracking, deceased tracking, internal recoveries and reporting to recover the pending payments from the customers after
the internal collection team tries to collect the debt and fails to do so.
RMS is under a TSA and needs to be exited before the expiry in Q2 2014. As part of the TSA exit strategy Capital One
decided to migrate the recovery processing from RMS to RECAP system which is the recovery system used by Capital
One for its legacy credit card recovery processing. The scope of the project is to
• Execute COF exit of all collection & recovery activity through the RMS platform used by HSBC
• Manage migration off and decommission of the RMS platform for both IT and related operational elements
related to collection and recovery activities
The TSA Exit for RMS includes (but not limited to)
• Capability gap investment from RMS to RECAP systems and processes.
• Consumption of credit card portfolios converted away from HSBC systems or remaining but supported through
RMS
• Archival / retention of required data
TFS Exit WHIRL Project:
TFS (Taxpayer Financial Services) is a card portfolio which Capital One Finance did not buy from HSBC as part of card
acquisition. Capital One is servicing these accounts on behalf of HSBC in WHIRL system, which Capital One acquired,
under a reverse TSA with HSBC. As part of the TSA exit, there is a need for HSBC to remove the TFS portfolio from the
WHIRL system onto a system owner/supported by HSBC for continued operational and financial support.
The scope of the project is to Transfer all TFS accounts onto an HSBC supported system, including the conversion of the
data, management of the data and supporting feeds and interfaces, as well as establishing operational and finance
reporting, training and administration.
Consent Order Project:
Capital One is making updates to policy/procedures that support some of the Cross Sell/Enhancement Services products.
These changes are designed to keep us current and compliant with recent regulatory changes.
The aim of the project is to update Cross Sell/Enhancement Services policy and procedures to ensure adherence to
regulations and business strategy. The project includes Enhancement Services owned products including Credit
Monitoring and Debt Protection.
Responsibilities
• Schedule meetings with business stake holders, IT development teams, solution architects etc. for requirements
elicitation.
• Drive the meetings, keeping everyone at par, answering the queries of all the different parties present in the
meetings.
• Engage in discussion with business stakeholders regarding what they want to be developed for the migration to
be successful
• Understand the needs of the business and capture the requirements that is deemed as essential and important for
the migration
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Murari Kumar Jha
• Document the requirements in the standard template used by the client
• Walk through the documents with Business stakeholders
• Obtain approval from different business stake holders
• Engage in discussion with technical architect and IT developers to identify the solution to meet the requirements
• Answer any questions from the development and testing team on the requirements
• During the course of the project if business identifies any new requirements or need to change any requirements
already approved by stake holders then that will have to done through Project Change Request process
• Upload all the project documentation to central repository used by the client
• Am actively involved in the User Acceptance Testing of all HSBC-COF transition projects and am a single point
of contact for both Business and Technology interfaces.
• Am involved in all Client and business discussions and during implementation walkthroughs.
• Had rigorous discussions with business for any requirement / scenario clarification. Represented the Technology
wing in various discussions with business.
• Am responsible for delivery of various application development phases to the client and translating business
requirement to a technical need for the offshore application development delivery.
• Am responsible for Offshore Coordination including query resolution, business references,
• Am responsible for discussion of various technical initiatives that were triggered at Offshore / onsite and come
up with a plan / decision for its implementation
• Am actively involved in various Performance tuning opportunity discussions with the Client and Infrastructure
group in order to implement Cost Saving Initiatives.
• Am activitly involved in the discussions and testing with vendors like OSD&A, AIS, Sound Bite and with
Associations like Master Card.
• Prepare and send weekly & monthly status report to client as well as Capgemini higher management
Environment: Operating Systems: MVS, Hardware: Mainframe Related, Software / Special Tools: CICS, DB2, JCL,
CA-7, TWS, WHIRL, Easytrieve, IBM Utilities, Expeditor, Changeman, Endevour, Fileaid & Abend-Aid
Languages: COBOL
HSBC Cards Services – Credit Management System (CMS), Rapid Application
Development (RAD) and System For New Account Processing (SNAP) September 2011 – October 2012
CAPITAL ONE, Capgemini,
Project Lead
Pune, India
Project Description:
Verona Project:
As part of a strategic deal, Capital One Financial Services has acquired HSBC North Amercia Credit Cards business
and in order to have a smooth transition between HSBC and Capital One Financial Services, several infrastructure
requirements are being worked upon under HSBC-COF transition project.
There are certain systems and credit card portfolios which Capital One Finance did not buy from HSBC as part of the
acquisition. Verona Legal Day 1 involved projects to achieve the separation of the systems and data prior to the sale of
HSBC NA credit card portfolio to Capital One Finance.
ES Systematic Enhancement:
The goal of this project is to develop a systemic resolution for refunding the appropriate product fees, finance
charges, applicable over limit fee (InHouse Products) and interest accumulated associated with adjustments and
refunds of Debt Protection and In-House Products for Bankcard, PLCC, and Metris/FDR accounts.
Best Buy One Card Project:
Best Buy Once Card project is to enhance the originations process at POS by integrating the Private Label and
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MasterCard applications into the electronic application process. Following are the objectives of this project –
Customers will not pre-select a credit product, instead once the credit application is submitted; HSBC
will determine the best product (RZCC or RZMC) to offer to the customer.
Greater simplicity and efficiency
Better customer experience
Responsibilities as Project Lead
As a Project Lead for 15 professionals, addressing the Scheduling and Management aspects for the
projects being conducted through the year.
Also, doubled up as a Technical Lead to ensure a better health for the Technical and Functional designs
of the Application projects.
Played an integral role for the design of all the project and was the responsible approver of the final
design of the project.
Was actively involved in Requirement Breakdown through the Requirement Traceability table that
ensured coverage of impact was optimum.
Was involved in Estimation reviews for projects and ensured that the estimation covers the complete
impact and size of the project.
Was actively involved in reviews of Test Scenarios of complex functions. This took care of adequate
span of the scenarios during the test phases.
Actively participated in all code walkthroughs throughout the year ensuring appropriate translation of
Impact / Requirement to design.
Daily Defect tracking and reporting during System Integration and User Acceptance testing phase.
During the period took steps which ensured a high Quality Load of 99.5% in SIT, 99.8% in UAT and
99.8% in Production. This exceeded the business account goals for the entire year.
Handled the scheduling and monitoring of the project as well in terms of Effort and Schedule Variance.
All the variance for the project was within permissable limits.
Ensured that all Root Cause Analysis of Defects are implemented and tracked them to closure.
Provided regular tracking on all delivery front to the Offshore Manager.
Played a significant part of the Cost Saving Initiative process
Took active participation during implementation planning and actual implementation phase.
Tracking of all Client SLAs and taking steps to ensure all critical or non critical SLA are met
Environment: Operating Systems: MVS, Hardware: Mainframe Related, Software / Special Tools: CICS, DB2, JCL, CA-
7, TWS, WHIRL, Easytrieve, IBM Utilities, Expeditor, Changeman, Endevour, Fileaid & Abend-Aid, Languages: COBOL
HSBC Cards Services – System For New Account Processing
Feburary 2011 – August 2011
(SNAP)& credit Decision Management (CDM)
HSBC, Capgemini, Mettawa, IL, USA
Onsite Coordinator
Project Description:
ONE HSBC Cards Project:
The biggest project (200MM) for the team with an average of 12 associates translating the Business Requirements to
the Technical Solution. One HSBC is focused on having a single framework across HSBC applications with common
code base (global) and minimal regional layer codes. This would be cost efficient for the application maintenance and
enhancements. Following are the objectives of this project –
Designed to rigorous business and technical standards
Scalable to all countries
Implemented in Group-wide releases
Multi X 4 (Channel, Currency, Language and Product)
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Murari Kumar Jha
A strategic component of Group Systems with a vision that all Group Systems will become One HSBC
when ready
UDAP(Unfair or Deceptive Acts or Practices) APR & Penalty Pricing:
The goal of this project was to become compliant by modifying our processes and/or practices in a manner that
corresponds with HSBC Legal and Compliance’s interpretation of the new rules and modifications of the existing rules, as
they apply to Annual Percentage Rate(APR) and Penalty Pricing increases. HSBC must comply with the amendments to
Regulation AA (Unfair or Deceptive Acts or practices (UDAP)) and Regulation Z (Truth in Lending) as established by the
Federal Reserve Board On December 18, 2008.
The project was very critical project as the set of rules implemented by US government needs to be implemented without
any miss in any functionality, as this miss can directly result into a non compliance activity against the business.
Responsibilities
• Was actively involved in the User Acceptance Testing of this project and was a single point of contact for both
Business and Technology interfaces.
• Resolved many design issues in stringent timelines for UDAP/One HSBC that too in a very critical window (user
acceptance testing and UDAP retrofit to One HSBC phase)
• Was activily involved during implementation and provided round the clock support during Post Implementation.
• Was involved in all Client and business discussions and during implementation walkthroughs.
• Had rigorous discussions with business for any requirement / scenario clarification. Represented the Technology
wing in various discussions with business.
• Was responsible for delivery of various application development phases to the client and translating business
requirement to a technical need for the offshore application development delivery.
• Was responsible for Offshore Coordination including query resolution, business references,
• Was responsible for discussion of various technical initiatives that were triggered at Offshore / onsite and come
up with a plan / decision for its implementation
• Was actively involved in 8 Performance Tests with the Infrastructure groups for the applications developed by
offshore to ensure its health in Production.
• Was actively involved in various Performance tuning opportunity discussions with the Client and Infrastructure
group in order to implement Cost Saving Initiatives.
• Was activitly involved in the discussions and testing with vendors like MARS,R2DS etc.
• Was responsible for weekly delivery updates to the Client Manager for high visibility Flagship project – ONE
HSBC.
Environment: Operating Systems: MVS, Hardware: Mainframe Related, Software / Special Tools: CICS, DB2, JCL,
CA-7, TWS, WHIRL, Easytrieve, IBM Utilities, Expeditor, Changeman, Endevour, Fileaid & Abend-Aid
Languages: COBOL
HSBC Cards Services – System For New Account Processing (SNAP) and
Credit Decision Management (CDM) December 2009 – Feburary 2011
Project Lead HSBC, Capgemini, Pune, India
Project Description:
ONE HSBC Card Project:
The biggest project (200MM) for the team with an average of 12 associates translating the Business Requirements to
the Technical Solution.
One HSBC is focused on having a single framework across HSBC applications with common code base (global) and
minimal regional layer codes. This would be cost efficient for the application maintenance and enhancements.
K-Mart Loyalty Pre-Approval project:
This project is to provide an ability to HSBC bank to take a fresh look to review Citibank's turndowns and extend pre-
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approved offers to qualified customers. Currently HSBC has a pre-screen of one second look application process with
Kmart. Kmart is working closely with Citibank to set up a pre-approval of one process to extend credit offers to
customers enrolling in the Kmart loyalty program. The objective of this is given as follows –
Increase the ability to offer credit at Kmart locations through the Kmart Loyalty program.
When a customer enrolls in the Kmart loyalty system, Kmart will send the customer’s information to
Citibank for a first look pre-approval.
If the Kmart loyalty customer does not meet the Citibank criteria, HSBC has the opportunity to offer
credit during the loyalty program enrolment process.
RAPUP Database integration:
CDM (Credit Decision Management) is the originations system for bank cards (BC) and SNAP (System New
accounts processing) is the origination system for private label credit cards (PLCC). Before the project was
implemented SNAP and CDM were using two different RAPUP D/B based on the application (PLCC or Bankcard)
that is processed and the MAGNUM Components were separately integrated in the SNAP and CDM regions.
The objective of this project is to make single data elements in Legacy Card Services
Contact this candidate