Customer Service Sales

Bradley J. Matthews

Phone 919-***-****

E-mail: ********@*****.***

Energetic, motivated, extremely driven, sales executive with business to business sales experience and a proven record for increasing sales and market share while providing exceptional customer service and follow-through. Exceptional leadership qualities and skilled at developing and maintaining positive and professional relationships with his team and with professionals in a wide variety of markets. Extremely skilled at effectively closing a sale.

EXPERIENCE:

Branch Manager, Triangle Rent A Car, Apr 11- Present

-Give employees specific direction for exceeding Branch objectives.

-Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

-Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

-Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

-Instruct staff on how to grow as a sales team.

-Enforce safety, health, and security rules.

-Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

-Plan and prepare work schedules and keep records of employees' work schedules and time logs.

-Establish and implement policies, goals, objectives, and procedures for employees.

-Hire, train, and evaluate personnel in sales or inventory care and maintenance establishments, promoting or firing workers when appropriate.

-Review inventory and sales records to prepare reports for management.

-Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

-Examine products purchased for resale.

-Estimate consumer demand and determine the types of fleet needed to meet and surpass goals.

-Keep records of purchases, sales, and requisitions.

-Plan and coordinate advertising campaigns and sales promotions.

-Formulate pricing policies for merchandise, according to profitability requirements.

Machine Area Supervisor, Russell Carroll Manufacturing. May 09- Apr 11

-Supervising employees on manufacturing floor.

-Going over job slips with employee teams to see that jobs are completed before or on schedule and ready for shipping.

- Link between plant employees, Engineers and designers.

Assistant Football Coach, Wake Christian Academy. Aug 07- Present

-Assisted coaching staff in player evaluations.

-Assisted coaching staff in teaching and training student athletes.

-Assisted coaching staff on game breakdowns on opposing teams.

-Head of off season weight and speed training.

-Prepared game stats for media outlets.

-Head of donor relations.

Airport Station Manager, Budget Rent a Car, Charlotte/Raleigh April 05-March 09

- Increased location sales through coaching, feedback, and employee motivation.

- Successfully developed and implemented incentive plans and daily contests to increase sales and productivity.

- Improved customer service through resolution of customer complaints with employees and consistent focus and training of Quality Assurance Standards.

- Successfully managed Company assets through daily monitoring and resolution of asset control reports.

- Control expenses through effective personnel scheduling and consistent monitoring of supply and staffing needs.

- Hire, train, and develop employees to be successful in their future endeavors with the company as well as share my knowledge with co managers to assist in their training and development.

- Organize and lead quarterly employee meetings as well as monthly goal setting-new policy review with various work groups.

- Consistently utilize analytical skills through forecasting business transactions based on past business trends and upcoming special events.

- Promote a team environment by leading by example.

- Demonstrated high competency Word, Excel, Outlook, and Corel

Assistant Manager/Management Assistant, Enterprise Rent a Car March 04 - March 05

-Negotiated exclusive contracts for the company from various organizations and people from all walks of life.

-Maintained the highest sales (130-160%) from the very first week of working with the company.

-Developed a strong sales force by means of training, marketing, team building and guided supervision.

-Worked with the management and sales teams to meet customer requirements based on shared strategic intent.

-Facilitated development of marketing and sales strategies, applications, training, and joint sales calls. Consistently completed all projects on time and under budget

Education:

Mississippi State 8/98-5/00

East Carolina 8/00-12/03

Communications-Public Relations

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