Manager Customer Service
Resume:
Peter G. Darre
Oswego, IL 60543
847-***-**** (Mobile)
Career Summary
Experienced Parts Professional with excellent customer service, team development and process
improvement skills. Outstanding organizational, parts system and inventory management knowledge.
Consistently improved the results of Parts and Service departments.
Professional Experience
Brian Bemis World Auto – Sycamore, IL January 2007 to Present
Parts Counterman
Key Accomplishments
• Start up Jeep Parts Department with purchase of Jeep franchise
• Improved communication between parts department and body shop
• Reorganized physical layout of parts department for smoother operation
Arlington Chrysler/Jeep – Arlington Heights, IL March 2006–July 2006
Parts Manager
Key Accomplishments
• Restructured Parts Department after change of ownership
• Implement Five Star processes with new staff
• Established a Wholesale business +180k annual sales
• $85k Buy/Sell Return
Kings Jeep – Cincinnati, OH November 2002–September 2005
Parts Manager
Key Accomplishments
• Increased Parts Department Profit +10%
• Provide Management Support in absence of Service Manager
• Silver Level Chrysler Parts Manager Certification
• Wholesale, Retail, Service Department Sales
• Member of Cincinnati Parts and Service Guild
Patrick Pontiac/GMC/Chrysler – Libertyville, IL 1999 – August 2002
Assistant Parts Manager
Key Accomplishments
• Provide Management Support in absence of Parts Manager
• Obtained MOPAR Parts Advisor Certification (1999 – Present)
• Higher than Zone Average CSI in Parts & Service
• Support Parts Department hiring process
• Manage Technician Counter for both GM and Chrysler
Patrick Pontiac/GMC/Chrysler – Libertyville, IL 1995 – 1999
Parts Counterman
Key Accomplishments
• Supported Five Star Dealer Certification
• Wholesale and Retail Parts Sales, consistently highest sales per counterman
• Provided new employee training
Century Automotive Group – VanNuys, CA 1994 – 1995
Parts Manager
Key Accomplishment
• Promoted to Parts Manager within 60 days of employment
• Implemented GM Parts Ordering Process Changes
• Coordinated Opening of Retail Parts to another location
Patrick Pontiac/GMC/Chrysler – Libertyville, IL 1989 – 1994
Parts Counterman
Key Accomplishments
• Wholesale and Retail Parts Sales
• Provided new employee training
Education/Certification
• Chrysler Certified Professional
• ADP Parts Management Certification
Professional References
• Daniel Paulson – Body Shop Manager
o Dekalb/Sycamore Chevrolet, Sycamore, IL
• Kris Majcen – Parts Manager
o Brian Bemis Toyota/Scion, Sycamore, IL
• Martin Malmi – Auto Mechanic
o Brian Bemis Mercedes Benz, Sycamore, IL
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