Customer Service Manager

Todd Mason

***** ** **** *****, *********, WA ***59

Cell: 770-***-**** – **********@*****.***

Summary

Imaginative and dynamic Educator/Training & Development Professional committed to staying current with the

latest adult learning theories, administrative techniques and trends. Highly effective at building rapport. Works to

improve learning culture for everyone. Flexible, versatile and skilled at maintaining a sense of humor under

pressure.

Highlights

* adaptability of skills * data driven curriculum expertise

* critical thinker * adaptability of change

* self-motivated * willing to learn new things

* excellent time management

Accomplishments

Featured Clinician at the 2012 World Choir Conference

Featured Clinician at the 2013 Pennsylvania Educators State Conference

Designed curriculum used by the 2012 Penn State University Capstone Classes

Employee of the Year 2009

Teacher of the Year 2006

Experience

Sales Team Leader/Manager

September 2014 to Present

Pier 1 Imports – Bellevue, Washington

Responsible for customer service satisfaction, implementation of support and administrative functions, ensure staff

are fully versed with the day’s goals, perform open and closing procedures, maximizing sales while minimizing

costs, coordinating daily staff schedules, marketing, logistics, information technology and finance.

Guest Teacher/Director

February 2014 to June 2014

Lake Washington School District - Redmond, Washington

Preparing all rehearsals, classes and large group meetings. Applied technology to department budgeting, fund

raising, securing donors, scheduling, transportation and implementing community outreach program

Director of Choral Activities/Performing Arts

August 2001 to August 2013

East Stroudsburg Area School District – East Stroudsburg, Pennsylvania

Applied multiple areas of technology, department budgeting, fund raising, securing donors, scheduling, planning

and producing trips and tours utilizing Microsoft Word, Office and Excel. Overseeing personnel, staff,

correspondence and team updates with Administration, large and small group meetings, travel and accommodation

itinerary for all events and venues.

Education

Bachelor of Arts: Education 1988

West Virginia University, West Liberty Campus – West Liberty, West Virginia

Member and Historian for Alpha Omega Academic Fraternity

President of Phi Sigma Kappa Social Fraternity

Student Tutor with Campus Learning Center

Graduate Studies: Administration

Saint Francis University – Loretto, Pennsylvania GPA – 4.0

Indiana University of Pennsylvania – Indiana, Pennsylvania GPA – 4.0

Professional Membership:

Association for Talent Development

National Teacher Education Association

Washington Education Association

Washington Music Educators Association

American Choral Directors Association

Contact this candidate