Customer Service Engineer

Orville Rogers

*** **** ***** ****** *****, NY **454

Email: ***********@*****.*** ( Cell: 347-***-****

Work Experience:

Subcontractor

Bronx, NY Computer Technician

**/**** ** *******

. Analyze and configure and troubleshooting computers.

. Install operating systems..

. Install hardware, cabling, routers, servers etc.

VERIZON

Brooklyn, NY

Customer Service Representative

06/2008 to10/2008

. Troubleshoot customer Copper on FIOS hardware.

. Troubleshoot using CAD, STORC, and WFAC.

NESCO/CABLEVISION

Bronx, NY

Application Service Engineer

05/2006 to 01/2007

. Troubleshoot customer Hi-Def, non Hi-Def hardware.

. Troubleshoot using Remedy, Knowledge Data Base, Cable Data,

and Interactive Data.

. Troubleshoot customer billing accounts.

Corporate LAN Systems

New York, NY

Field Engineer

10/2000 to 12/2004

. Windows 95, 98, 2000/3, XP Server, Advanced Server, installed,

configures, and troubleshoots

. Exchange 5.5 Server & Exchange 2000 Server installation and

troubleshoot daily

. Active Directory install, troubleshoot

. DNS manual and wizard install, forward/reverse zones,

troubleshoot name resolution, remote access.

. Migration migrate NT to 2000 using ADMT, ADC.

. DHCP install troubleshoot scopes, usage problems.

. Group Policy Implementation assign; publish new software (i.e.

Windows Outlook 2000).

. Terminal Services for remote administration.

. Ghost/Drive Image create/restore images/partitions.

Merrill/Choice Courier Systems

New York, NY

Document Management Associate/Supervisor

06/1996 to 10/2000

. Customer Service, Intake processing of courier items

(letters, packages etc.).

. Trained, Supervised, and Evaluate Staff.

Central Jersey Home Improvement

Somerville, NJ

Quality Assurance/Quality Control Consultant

09/1992 to 06/1995

. Review and Write Quality Assurance Procedures and Manuals

. Responsible for creating efficient Document Control System by

eliminating backlog

. Responsible for designing customized file system per Code of Federal

Regulations, A.N.S.I. Standards, Military Specifications, and I.S.O

9000

. Utilized extensive Internal/External Audit Programs and Training

Seminars for Internal employees

. Created and maintained efficient Purchasing System via Keyword Index

and Vendor Qualified Supplier's List necessary to ensured smooth and

efficient Departmental operations

Education:

Kaplan University -Bachelor of Science - Information Technology

Netcom Information Technologies, New York, NY

Microsoft Certified System Engineering Network+

Certification CCNA Certification

G Solutions, New York, NY

A+ certification for hardware and operating systems

Career Blazers, New York, NY

PC Technician Certification

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