Experienced Receptionist

Karon Stoll

*** ******* **** **. • Henderson, NV 89011 • 702-***-**** • *******@***.***

Objective

Dedicated Receptionist with 20 years of experience combining management and customer

service expertise in a business environment and hotel call center. Looking for a position in a

fast growth company.

Skills

Customer Service

Clerical

Computer and 10 key

Telecommunications

Organized

Administration and Management

Work Experience

09/2014 - Mountains Edge Master Association, Las Vegas, NV

01/2015 Receptionist

Handle all incoming calls, welcome visitors, sort and deliver mail.

Efficiently perform office duties involving electronic filing, maintaining homeowner records

and information and handle daily amounts of monies and deposits.

Provide exceptional one-on-one customer service with homeowners helping solve account

discrepancies and payment schedules

Provide information about establishment such as location of departments, employees

within the organization.

Handle all park reservations, conference and board meeting schedules.

06/2012 - Caltrol, Las Vegas, NV

08/2014 Receptionist

Operated telephone switchboard.

Greeted persons entering establishment, determine nature and escorted them to specific

destination.

Prepared bank deposits.

Collect, sort, distribute or prepare mail.

Performed administrative support tasks such as proofreading, data entry and maintain file

records.

12/2010 - MCA Processing, LAS VEGAS, NV USA

10/2011 Receptionist

Receive and place telephone calls.

Schedule and make appointments.

Draft and type office memos.

03/2000 - Venetian Hotel, Las Vegas, NV

12/2010 Assistant Shift Manager

Oversaw 75 operator activities directly related to or providing customer service.

Manage staff, preparing work schedules and assigning specific duties.

Review time sheets and paid time off hours to detect and reconcile payroll discrepancies.

Establish and implement departmental policies, goals, objectives and procedures.

Review call activity reports and other performance data to measure productivity and goal

achievement and to determine areas needing cost reduction and program improvement.

Contact this candidate