Customer Service Management

SUMMARY

Professional experience in Property Management and Business Administration

(Office Support, Human Resources, Sales, Customer Service Management) in

fast-paced environments. Strong Organizational and Interpersonal skills.

Detail-oriented and resourceful in completion of projects, able to multi-

task effectively. Trustworthy, ethical and discreet, committed to superior

Customer Service. Confident and poised in interactions with individuals at

all levels. Highly motivated.

Capabilities include:

. Property Management Administrative/

Office support

. Customer Service & Sales Human Resources -

Staffing and Recruitment

. Management & Supervisory skills

EDUCATION

Nova Southeastern University

MBA Program (schedule to

complete winter 2016)

Concentration: Business Administration

Strayer University 01/09 -

12/11

Bachelors in Business Administration

Concentration: Human Resource Management (GPA - 3.78)

University College of the Caribbean 10/03 -

07/06

Bachelors in Business Administration

Diploma in Human Resource Management

Major: Human Resource Management

Elatho's School of Business Ethics

09/02 - 05/03

Accreditation - Certified Administrative Professional

*** Pre-CAM Certification - Community Association Manager - July

2014, Gold Coast Schools (To schedule exam for

license

EMPLOYMENT HISTORY

Del Rio Village HOA, Sunrise FL - Property Manager

9/13 - 2/15

Manages the day-to-day operations including the Policies and Procedures,

overseeing and enhancing the value of the property.

Maintain accurate records of all community transactions and submit on

timely basis (i.e., monthly maintenance rolls, delinquency reports, move-

in/move-outs, etc.).

Conduct interviews for potential applicants (Lease/ Purchase) and submit

recommendation for the Board of Directors Prepare Welcome Packages for

new residents.

Assist with the preparation of annual budgets and income projections in a

timely and accurate manner.

Ensure that all maintenance and late fees/check charges are collected,

posted and deposited in a timely manner.

Generate necessary legal action, documents and process in accordance with

State and HOA guidelines.

Provide constant vendor/contractor communications concerning scheduling,

billing, vendor relations and certificates of insurance.

Prepare A/P invoices for payment, handle petty cash and all funds.

Liaison with the Board of Directors, Accountant and the HOA's Attorneys.

Supervises the on-site staff

Conduct weekly inspections of the community and prepare violation notices

to residents.

Prepare and publish Newsletter for the community

Attend HOA Board Meeting for minute taking, prepare minutes accordingly.

Newth Gardens Assn, Boca Raton FL - Office Manager

12/11 - 5/13

Manages the daily operation of the Office of the Association

and its community -

Luxury Beach Front Condo +100 Homes.

Liaison with the Board of Directors, along with the Property

Management Company

Responsible for the Boards' communication and office needs

Supervises the on-site staff

Boca Raton Resort and Club, Boca Raton FL - Administrative Assistant

(Sales) 02/11 - 05/11

Perform administrative and sales duties for Management

Process monthly expense reports

Responsible for managers' communication needs

Wachovia Bank, Sunrise FL - Bank Teller

03/08 - 07/10

Provide Customer Service and Customer Referrals

Process Commercial Depository for commercial clients

Cash balancing and daily management tasks

Other administrative and teller duties

Value Care at Home, Fort Lauderdale FL - HR and Administrative Assistant

02/08 - 03/08

Assist with the recruitment process:

Interview Certified Nurses' Asst. (CNA), Home Health Aides

(HHA), LPN applicants

Contact applicants re. Employment offer

Prepare New Hire packages - contract of employment; health &

dental insurance benefits

Conduct orientations, meetings and address any concerns

Participate in workshops with clients arranged by Value Care at Home

Global Response Corporation, Margate FL - Human Resource and Payroll

Assistant 10/07 - 01/08 Assist with the recruitment

process:

Interview applicants for inbound/outbound customer service

Set-up testing for applicants

Perform Background Checks on applicants

Contact applicants re. Employment offer

Prepare New Hire packages - employment contract; conduct

orientation

Respond to queries about benefits, employee relations/welfare

Assist with staff's payroll.

Transport Authority, Kingston JA - Human Resource Officer and Administrator

06/97 - 07/06

Supervise the Human Resources Department.

Respond to queries regarding benefits, employee relations/welfare to

customers and staff members.

Advise management in the proper handling of complaints, grievances

and determine disciplinary actions.

Prepare New Hire packages and conduct orientations.

Prepare Human Resources monthly reports.

Monitor developments related to employee/labor relations, insurance

benefits, health and safety.

INFORMATION TECHNOLOGIES

. Advanced computer literacy in Microsoft Office suite (Word, Excel,

Publisher, PowerPoint, Outlook) Yardi and AccPac (HR System).

. Proficient in using and integrating AccPac (HR System).

EXTRA CURRICULUM ACTIVITIES

. Member of the International Association of Administrative Professional

(IAAP)

. Painting and Art work

. Dancing and Modeling

References available upon request

Contact this candidate