Customer Service Representative

Sharon Smith

* **** ***** *******,** ***** email:***********@*****.*** phone: 757-***-****

Objective: An able,enthusiastic, skilled and reliable team player seeking a position that reflects my experience,skills and personal attributes.

Qualifications and Skills

Strong background in Customer Service

Proven ability to multi-task in a busy environment

Communication: Outstanding skills obtained through leadership activities and professional work

Able to work with a variety of people

Experience

Walmart- Cashier September2012-December2012

Newport News,VA

Assisting with ordering merchandise using hand-held scanners,as needed.

Operate cash register and flatbed to itemize and total customers purchases; bag merchandise

Able to work well the general public

Maintained monies in till

Verizon- Customer Service Representative March2011-April 2012

Hampton,VA

Managed over 1,000 calls a day to determine which plans provided the right telephone service for clients old and new

Resolved customer complaints via phone, email, mail or social media

Cancel or upgrade account

Assist with placement of orders, refunds, or exchanges

Used telephones to reach out to customers and verify account information

NCO- Customer Service Representative July2010-Febuary2011

Hampton,VA

Advise on company information

Contact students for payments on past due accounts, and loans

Complete opening and closing reports

Able to meet the needs of clientele

Extended Stay Hotel- Housekeeper June2009-March2010

Newport News,VA

Able to use and mix chemical solutions as necessary

Ability to complete all cleaning tasks to include; sweeping, mopping, vacuuming, changing linens and sanitizing the bathrooms

Operate laundry

Handle, package and transport supplies to work stations

Able to do medium to heavy lifting

On the Run- Cashier October2007-March2008

Hampton,VA

Labelled and priced items

Processed customers' orders, processed coupons, credit cards and cash sales using cash register

Assisted customers with product information

Trained new floor employees on company regulations,policies, and procedures

Portfolio Recovery- Customer Service Representative November2006- July2007

Hampton,VA

Received inbound and outbound calls pertaining to accounts

Able to resolve problems, offer better solutions

Effective communicator

Positive, agreeable and cooperative relationships with others

Education

BayRidge High School Diploma June 1979

Military March 1985

Rank: E2 Honorable Discharge

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