Customer Service Sales
Resume:
A. ADAM GASSO
************@*****.***
LinkedIn: www.linkedin.com/adam-gasso
PROFESSIONAL EXPERIENCE: Experienced Customer Service and Vendor Relations professional. Possess strong
problem solving skills. Experienced with credit issues. Excellent telephone, written and verbal communication skills.
Offices skills include data entry, typing, filing, basic accounting, call center environment. Experienced in MS Office
(Word, Excel, Outlook), Windows, MAC, Social Media sites, Google Chrome Applications.
EXPERIENCE:
UBS - Union Bank of Switzerland
Weehawken, NJ October 2014 thru Present
Client Resolution Specialist/EPAS - Call Center Environment
Equity Plan Advisory Services desk supporting the Wealth Management partners.
Client Support, Branch Support, Product Support and/or Key Segments.
Handling inbound/Outbound calls.
Verifying/Educating processes and procedures. Handling client inquires.
Providing published stock quotes. Historical stock/account information, etc.
PIN questions, and Resets. Forms assistance, Web Navigation.
Disbursement requests or payment related history.
Assist with PIN questions, disbursement requests or payment related history
Provide forms assistance, tax assistance and historical information
Support to client onboarding with respect to technical FATCA questions and analysis
Familiarity with IRS Forms W-8 and W-9
Communicate effectively with department personnel, including escalating concerns
or issues in a timely and clear manner
Aegis Communications (subcontractor for Humana Health Insurance.),
New York, NY September 2013 - thru July 2014
Customer Service Representative - Call Center Environment
Trained in Medicare, Affordable Care Act, HIPPA regulations, etc.
Handle incoming calls and respond to members’ questions and concerns.
Function as Billing and Enrollment Specialist
Update accounts and make necessary changes
Harvest English Institute,
Newark, NJ December 2012 - April 2013
ESL Teacher
Prepared daily and weekly ESL (English as a Second Language) lesson plans.
Business English
Researched topics for conversation.
Coached and mentored students. Administered testing and provided grades/report cards.
Made sure that each student had an understanding of their new language and
integration of American culture.
Field trips to events and venues.
Researched materials to reinforce of grammar being lessons being taught.
Attended meetings and provided feedback to staff and superiors.
Davis Designs,
Forked River, NJ September 2007 - September 2008
Design Assistant
Coordinated projects, client interaction, and maintained accounts.
Conducted web research and handled data entry
Coverall Cleaning Concepts / Coverall North America,
Boynton Beach, FL September 2006 - August 2007
Inside Sales Representative (ISR)
Provided customer service; troubleshot and resolved customer issues
Maintained the national client roster
Responsible for coordination of field representative, setting appointments.
Office Depot Business Services Division,
FL & NJ November 2001 - June 2006
Customer Service//Relations Representative (CSR)-Call Center Environment
Responsible for catalog and phone order management
Handled national accounts administration and roster management
Established and maintained corporate educational, government and international accounts
Sales training for new account managers and provided sales support
Created reports, accounts, input data, faxed, etc.
Responsible for logistics, shipping and general customer contact
World Wide Concessions Inc., Bellmawr, NJ
January 2001 - November 2001
Customer Service/Sales Support Representative
Researched and created of promotional packages
Maintained vendor and client accounts
Did pricing and bid coordination
Performed general marketing and sales
Shipping, Trade Shows.
EDUCATION
AA in Fine Arts: Minors: History & Theatre Arts Ocean County College, Toms River, NJ
Various seminars on Business Communication and Computer Applications
Word, Microsoft Office, Outlook, Excel, Sales Communications, Business to Business Sales
seminars.
OTHER
Federal Government Security clearance for non-sensitive agency information still in effect
AWARDS
Various Customer Service Awards, Certificates and Nomination for Employee recognitions.
World Class Customer Service from Office Depot, Employee of the month from Suncoast
Motion Picture Company, Various Employee recognitions from Aegis Communications as to
feedback from customers due to the service/knowledge in handling their issues. VOC (voice
of the Customer).
OTHER EXPERIENCE
Managerial experience in retail environment Suncoast MPC as a member of staff as assistant
manager, and JC Penney as a department manager in the Young men's department. Walmart
as assistant department manager for cameras and jewelry department.
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