Help Desk / System Administrator
Resume:
DEBORAH A. BOUDREAU
*** ***** ******* ****, **********, NH 03109
************@*****.***
Skills Summary:
Accomplished Help Desk professional with 10+ years’ experience in Computer Operations, Technical and Help Desk support with the
abilities to diagnose troubleshoot and resolve a wide range of software, hardware and network issues. Strong background in customer
service, user training and support documentation. Work well independently, in team efforts and under pressure.
EXPERIENCE:
Associated Grocers of New England CONCORD, NH 09/2009 – Present
iSeries System Administrator
Help Desk Support including:
• On site & remote support/troubleshooting for Microsoft Operating Systems (Windows XP, Vista, Win7) and Microsoft Applications.
• Computer repairs including virus removal, memory upgrades, operating system upgrades hardware and software issues.
• Create/change/delete users and password management within Active Directory.
• Coordinate new user access and system setup.
• Set up and support of network printers.
• Maintain hardware/software inventories for desktops and laptops.
• Develop & document standardized processes.
IBM ISeries System Administration including:
• System backups including tape rotations and offsite storage.
• Installation and application of PTF's.
• System performance monitoring, tuning and IPL’s.
• 3rd party software installation and upgrades.
• Installation and support of IBM ISeries Access for Windows software.
• Use of IBM ISeries Navigator for system administration, file transfers.
• Work with IBM in regard to resolving software/hardware support issues.
• Operating system/Hardware upgrades.
• Use of HMC (Hardware Management Console) for LPAR management.
• Use of BRMS in creating automated backup routines.
• Creation and monitoring of subsystems, job queues and output queues.
• System security including creation and management of user profiles, authorization lists, object level security, IFS/DLO security.
• End user and technical support.
Manchester Wholesale Distributors MANCHESTER, NH 06/2008 – 06/2009
Information Technology Manager
• Responsible for managing all IT systems.
• Maintenance and installation of all technology hardware and software.
• Responsible for IT system security and updating all components.
• Assist with vendor management between MWD and all IT vendors.
• Train users on system and PC applications and assist with any customer training as related to MWD systems.
• Design and develop data queries.
• Ensure that scheduled backups, internal reports & creation and transmission of sales data files are completed on a timely basis.
Brookstone Co. MERRIMACK, NH 06/1999 – 06/2008
Information Technology Operations Systems Administrator
• Monitored & maintained a multiple AS400 / iSeries environment.
• Implemented & maintained Help Systems Automated Operations Solution software
• Troubleshoot system scheduling conflicts, coordinate work of vendors and verify accuracy & integrity of supplied information
• Assisted in the analysis and resolution of point of sale related hardware, software and training issues.
Optima Health MANCHESTER, NH 03/1995 – 06/1999
Home Health Aide / Newborn Intensive Care Unit Technician
• Perform nursing, homemaking and other delegated duties for patient/clients in their home.
• Report and document patient/client's needs or changes in condition or situations.
• Organized & prioritized daily workflow, entered physicians orders, prepared admission / discharge papers, ordered patient supplies,
lab work & procedures
• Instrumental in developing policies & procedures for self directed work teams
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