Customer Service Sales Associate

CHRISTIAN LO GRASSO

** ***** ******, *******, *******, L4K 3G6

Tel: 905-***-**** Cell: 416-***-****

********.*********@*****.***

OBJECTIVE

To obtain a position that allows me to use my customer service, people and communication skills.

HIGHLIGHTS OF QUALIFICATIONS

Strong customer service skills

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Effective communication and interpersonal skills

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Ability to complete tasks as assigned, without supervision

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Energetic, creative and outgoing individual who learns quickly

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Ability to work independently, in a team setting and in a fast paced environment

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Moderate computer knowledge of Microsoft Word, Excel, PowerPoint, Internet and email

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WORK EXPERIENCE

Guest Services Coordinator

Cineplex Home Office Toronto, Ontario 2013 Present

Answering calls and emails from guests seeking information, assistance, or reporting issues

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• Provide one one one customer service for all services offered by Cineplex

• Work with time constraints to address guest concerns and issues

• Find solutions and provide informative feedback to all guests.

• Assist guests as well as theatres across Canada pertaining to any issues brought up

Floor associate

Cineplex Entertainment Vaughan, Ontario 2009 2013

• Received and verified ticket stubs and directed guest to appropriate theatre

• Greeted customers and answered any questions or concerns

• Organized and stocked magazines and advertising material

• Cleaned and maintained theatre’s and washrooms

Electronics Sales Associate

Walmart Thornhill, Ontario 2007 2009

• Stocked, organized and rotated merchandise to ensure top quality products

• Greeted and assisted customers with inquiries and provided information on products &

promotions

Communicated effectively to assist customers in finding the best products suited to their need

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and interest

• Organized and maintained visuals and displays

VOLUNTEER EXPERIENCE

St. Camillus Angels Village Foundation

• Helped organize and set up a gala dinner charity event the last four years

• Worked on various presentations with Power Point and Microsoft Word

EDUCATION

Ontario College Advanced Diploma in Business Administration Management

Seneca College Toronto, Ontario 2009

2013

• Studying various aspects of management including accounting, marketing, finance and

ethics

• Researched and observed many businesses and leaders as well as the success of failure of

the business

• Have made many formal business presentations and seminars

• Created and developed many reports and business plans

Contact this candidate